edel-optics.co.uk Omdömen 

Over a month and no delivery! Lovely

Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't speak English. Second operator (Eric or Eryc) told me that the problem was that the glasses were not in stock and when I tried to speak, he quite abruptly told me off for interrupting him and that I could speak when he finished. Might be the language barrier, or that I'm used to better and more polite customer service in the UK. Not happy for not receiving any updates in the meanwhile, the fact that I had to chase them and the way I was spoken to for sure. Not great customer service on many aspects so cancelled my order as I was told that will probably have my glasses in 2 or 3 weeks! Not going back to Edel-optics again and will order from a reliable supplier even if I have to pay a bit extra.

Best price and delivered within a week. Can't ask for much more! Highly recommend and will be back!

Three weeks for the ‘optics team’ to review my order and realise it couldn't be fulfilled, and needed refunding. The only updates I received were because I chased them myself.

No need for an apology or response—this review is for potential new customers, not me.

Do better.

Brilliant!! I needed a frame that was discontinued and found it on Edel Optics. Ordered Tuesday afternoon and was delivered 48 hours later. Very happy

Truly terrible customer service.
Never on the product listing did it say it was out of stock. Never was I told (until I chased) that it was on back order. Multiple email replies always promised the same thing, "it has been ordered from the manufacturer" but then.... radio-silence, no updates, just vague promises when pressed for an update. 2 months after the order I gave up, and asked for a refund, which to their credit was processed quickly.

Terrible communication! I ordered a pair of sunglasses on the 30th March, with the estimated delivery date of the 18th April. The week before I received an email to say there was a delay as the product had not been received from the manufacturer, on the 16th April I emailed customer services for more information on when I could expect my order, I was told on 28th April that I could expect my delivery in 1 - 2 weeks. 1 - 2 weeks came and went with no further updates or delivery and I have been chasing ever since for an update - nothing, no one answers the phone either and you can't even wait on hold!

I ordered these glasses 2 months in advance for my holiday next week and now it looks like I won't have them in time. I've ordered from Edel Optics before and had no issues so this is very disappointing, I find it very disrespectful that there has been no concern shown towards the money that has already been taken from me, with nothing being received in return and no communication on when it will be.

I received my order as expected on 4th April but sent glasses back due to not liking the style on me, I've had an acknowledged email saying my returned glasses have been received but over a month later still no refund..ive filled in contact forms and contacted on social media, this is simply not good enough, I would like a response and a refund please..

I sent an email three times asking for assistance with some faulty frames. I used the Contact Us email address on their website. Zero response (and yes I did check in Spam and give them 2 weeks in which to reply). If you have a problem, then you are on your own. Customer service at its laziest.

Fantastic company. Wide range of designer glasses. Good customer service and easy returns.

Fantastic service, great product and quick delivery. Will definitely use again.

I have used edel optics a few times now. Always a good deal and delivery is always as scheduled.
Highly recommend them.

Good communication, great price and love the glasses

I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!

Great service from order to receiving my son’s sunglasses.
Really happy! Would recommend to all.

Very quick delivery to the UK, great sunglasses, great price.

This virtual fitting was so accurate! I bought the best glasses ever! I am very happy with the service and the purchase

My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.

Fast delivery great service and most of all really pleased with my sunglasses