edel-optics.co.uk Omdömen 

Placed order on Jan 2, in 2 days got email confirming delivery on Jan 23. Then on Jan 15 notification about delay.
Tired of waiting on Feb 15 I send them request to clear situation and was advised to choose another model (what?).
I asked for refund and week later got reply that they can’t cancel my order (what?) and I have to do it myself from my customer’s account. Ok, on Feb 21 canceled order and got confirmation that they have reimbursed.
Week later no refund as in previous reviews, many emails with requests and many replies “as soon as possible”, “quickest possible way”, “sent request to accountants departments” and so on.
In the meantime it’s Mar 3 and still no refund.
It’s definitely scam.
And now I doubt even the authenticity of their stuff as can’t imagine, for example, Tom Ford to authorise a dealer with this style of customer service.
To Edel-optics.co.uk: I don’t need your lies in reply, I need refund.
UPD. Yes, they emailed me with additional information but it was again full of “if” and “when”, nothing definite. So, i claimed on PayPal and got my refund. Hope PayPal will get their money back.
But what really surprised me that their rating here is still 4.1 after so many bad reviews in row.

Absolutely awful customer service- I returned a number of pairs of frames, which this company confirmed receipt of on 8th February, and they advised I would receive a refund in 1-3 days. I am yet to receive this and attempts to contact them are met with vague response that my request will be “sent to the accounts department”, but then still no money is refunded. I managed to speak to someone on the phone, who advised that it would be “sent to management to do manually” but that it may take 2-3 weeks as they’re, “too busy”, and that they couldn’t guarantee that it would be done even then. Very doubtful that I will actually get my money back at this stage and would definitely not use this company again or recommend it to anyone.
Update- I still have not been provided with a refund and there is no explanation why this has not been done, just vague mentions of “passing it to accounts”

I sent 7 emails asking for a refund. Each time they apologize saying they sent the information to the accounting department. Today is the 16th day since I returned the sunglasses and I have not received my refund yet. I am very disappointed with the customer service.
UPDATE: Today is the 23rd day of waiting for a refund.

Like other previously happy customers who have been disappointed by their latest dealings with Edel-Optics, I too think this company's performance has degenerated badly.
They're probably OK if what you order is actually in stock but if not then forget it!
In my case, I was kept waiting for over a month (due to 'supplier problems') before being told of a further couple of weeks delay before they 'expected' delivery. I've now cancelled the order but am still waiting for my refund over a week later.
In the meantime I've ordered the identical sunglasses from another supplier which were delivered within two days.....
Edited: another week has passed, STILL no refund. Their latest excuse: " a delay in the manual refund due to unexpected technical difficulties"...!
I suggest anyone contemplating purchasing from this company should bear my, and others, experiences in mind before placing an order.
Update: another week has passed, STILL no refund - am beginning to suspect, like other disgruntled customers, that there is something seriously amiss with this company: cash flow problems, about to go under perhaps? I've now raised a chargeback with my credit card company who have credited my account with the money while they try to get it back from Edel-Optics (hope they have more success than me!) BE WARNED!!
FURTHER UPDATE: EDEL-OPTICS UK HAVE NOW FILED FOR INSOLVENCY - IT GIVES ME NO PLEASURE TO HAVE BEEN PROVED RIGHT. SUGGEST ANYONE IN A SIMILAR POSITION TRIES TO RECOUP THEIR MONEY VIA CHARGEBACK OR SIMILAR. ANY NEW CUSTOMER CONTEMPLATING ORDERING GOODS FROM THIS COMPANY SHOULD THINK VERY CAREFULLY BEFORE DOING SO.

Ordered a pair of Levi’s frames i had lost arrived quickly and safely
Thanks 🙏🏻

Great service fast Delivery Great product

Kept me waiting a month, then told me the frames I ordered were no longer in production. A month with my back-up frames for nothing! I await their hollow apologising below...

Very disappointing experience during Black Friday. I am a returning customer and can say service has deteriorated considerably. Spent hours browsing and trying frames to save to profile and purchase during Black Friday sale. Successfully ordered two pairs and then had one email advising of a delivery that never came. After getting in touch I was told to browse and select something else within the same price range as they had No Stock and no idea when suppliers will provide any. This is ridiculous and I will not bother again.

A huge selection of sunglasses at a very good price, made even better by the 40% discount. Transaction was smooth and delivery to London was fast. Will definitely shop here again.💫💫💫

I ordered two pairs of sunglasses in June 2023 and, as of December 2023, they have still not delivered them. The estimated delivery was around 2 weeks. Each time I have contacted them they have replied with the same vague explanation as to ongoing supply issues outside of their control. In spite of this, I have just ordered exactly the same sunglasses from a different online store based in the north of England and they were delivered to me within one week. No such supply issues for them. So having kept me waiting for 6 months, I have now cancelled the order with edel-optics and asked for a refund. I will not be wasting anymore time dealing with this company and I certainly do not recommend them. I just hope they don't thank me again for my patience and understanding, both of which have steadily evaporated over a 6-month long wait.

I've ordered multiple times before over the last 3 years and was happy but it seems the service got worse. They use now speculative sale so if there is no 'in stock' sign but a 1-2weeks guidance, don't even bother. Over 2 months of wait and nobody was able to tell me if they can even deliver and when. I don't blame the CS people, they can only tell the status but whoever is responsible for stock planninfg should be removed as you just damaged the brand I trusted. Ordered at other online shop - it could have been you...

Beautiful frames, great communication and fast delivery!

Quick and efficient. Will definately be ordering again.

Superb product delivered quickly. Recommended

Great price and the only place where I could find my sunglasses in stock - great!

Excellent product, low price and quick delivery.

Great service, good product selection, quick delivery.