Great customer experience with this company. Delivery is always speedy and everything is well packaged. The prices are competitive and the Reward Points are a great bonus. They also stock the XOHavana... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... Se mer
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... Se mer
Företaget har svarat
Richard Moulson was extremely helpful and kept me up to date with product availabily throughout the process. The website is easy enough to negitiate and the product (Cigars) are really good.
Företagsinformation
Skrivet av företaget
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Kontaktuppgifter
25 Station Road, S35 2XE, Sheffield, Storbritannien
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4,8
Utmärkt
156 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från eCloud Vapes Limited
Hi Daniel,
We are really sorry to hear that you have not received your order.
We can confirm from our end that the order was dispatched with Royal Mail same day, so it might be an issue at their end.
We do usually ask customers to allow up to 10 working days for orders to arrive (recommended by Royal Mail) but we are looking into a resolving this now. We have sent you an email and will contact you regarding the solution.
Kind Regards,
eCloud
There's no match!
Svar från eCloud Vapes Limited
Hi Mike,
Thank you for taking time to leave your feedback.
We are really happy to hear you find our website is easy to use and the delivery is prompt!
Kind Regards,
eCloud
There's no match!
Best vape shop around
Couldn’t wish for a better store. Rotherham branch (stag) is great. Staff (Neil and Neil) are so friendly and give the best service. So helpful and welcoming. Great value and always sort any issues if there are any. Also do inpost parcel thingy, which is really useful. Thanks lads
1 maj 2025
Omdöme utan inbjudan
Svar från eCloud Vapes Limited
Hi Steve,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great experience when visiting the eCloud Stag store, we will make sure to pass this onto the Neils.
Kind Regards,
eCloud
There's no match!
Great service and friendly.
1st time user and received super service especially from Sean.
Highly recommend
Many thanks
24 april 2025
Svar från eCloud Vapes Limited
Hi Teresa,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great first experience and that you highly recommend us!
Kind Regards,
eCloud
There's no match!
Svar från eCloud Vapes Limited
Hi Richard,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great experience using our website!
Kind Regards,
eCloud
There's no match!
Rachel is always very friendly and…
Rachel is always very friendly and makes it a joy to shop there.
29 april 2025
Omdöme utan inbjudan
Svar från eCloud Vapes Limited
Hi Patricia,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a good experience visiting our Dodworth Road store, and you are receiving a friendly customer service which is our number 1 priority!
Kind Regards,
eCloud
There's no match!
Top vape store
Great site to use very good quality products site is easy to navigate and delivery was very quick
7 april 2025
Svar från eCloud Vapes Limited
Hi Jeremy,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a good experience using our website and that the delivery was prompt. We will continue to ensure these standards are met!
Kind Regards,
eCloud
There's no match!
Absolutely terrific customer service.
Absolutely terrific customer service, super friendly and super helpful. I even got a phone call after my order arrived to make sure everything was okay!
Definitely recommended.
29 mars 2025
Omdöme utan inbjudan
Svar från eCloud Vapes Limited
Hi Andrew,
Thank you for taking time to leave your feedback.
Thank you so much for your kind words, it is great to hear you have had such a good experience.
We hope you enjoy your complimentary liquid!
Kind Regards,
eCloud
There's no match!
My order took 3 days to arrive paid for…
My order took 3 days to arrive paid for first class postage
11 mars 2025
Svar från eCloud Vapes Limited
Hi Robert,
Thank you for taking time to leave your feedback.
We can understand your frustration, we always aim to dispatch orders to Royal Mail as fast as possible.
Kind Regards,
eCloud
There's no match!
Svar från eCloud Vapes Limited
Hi Beng,
Thank you for taking time to leave your feedback.
We are really happy to hear that your eCloud online experience is positive and aim to continue delivering an easy and efficient experience!
Kind Regards,
eCloud
There's no match!
Would recommend
The website is easy to use and delivery is prompt...I'd recommend Ecloud to anyone who smokes ecigarettes
3 mars 2025
Svar från eCloud Vapes Limited
Hi Michaela,
Thank you for taking time to leave your feedback.
We are really happy to hear that you find our website is easy to use and that you recommend us, we really appreciate this!
Kind Regards,
eCloud
There's no match!
These guys are so helpful
These guys are so helpful. They always have whatever I need. I'm old and odd but they are so patient and kind, making sure I get what I wanted. Brilliant service.
4 mars 2025
Svar från eCloud Vapes Limited
Hi Philippa,
Thank you for taking time to leave your feedback.
We are really happy to hear that you have been having a great experience with us - we really enjoy hearing from you!
Kind Regards,
eCloud
There's no match!
Best liquids around
Quick delivery, awesome staff when visiting store. Always friendly and helpful.
17 februari 2025
Svar från eCloud Vapes Limited
Hi Nichola,
Thank you for taking time to leave your feedback.
We are really happy to hear that you have a great experience using both our online and in-store services!
Kind Regards,
eCloud
There's no match!
Order
Easy online ordering, fast delivery ordered in morning received on same day at tea time.
13 januari 2025
Omdöme utan inbjudan
Svar från eCloud Vapes Limited
Hi Susan,
Thank you for taking time to leave your feedback.
We are really happy to hear that you find our online service easy to use and our delivery service is efficient!
Kind Regards,
eCloud
There's no match!
I have bought a couple of batteries…
I have bought a couple of batteries from here and one that was in my 6 months warranty which had a fault, which they swapped and gave me my postage back, I wouldn’t hesitate buying all my batteries from them,and I would recommend to anyone, as they are quick in dealing with any concerns I had, I fully trust this company
7 december 2024
Omdöme utan inbjudan
Svar från eCloud Vapes Limited
Thank you for taking time to leave your feedback.
We are really happy to hear that you have had a good experience with us and that you trust us as a company - we really appreciate this!
Kind Regards,
eCloud
There's no match!
Very prompt service
3 september 2024
Svar från eCloud Vapes Limited
Hi Colin,
Thank you for taking time to leave your feedback.
We are glad to hear that you are enjoying your eCloud experience and aim to continue delivering an efficient service.
Kind Regards,
eCloud
There's no match!
Online service.
I had an issue on shop v online, this has now been sorted very efficiently.
The service is fine thanks.
10 augusti 2024
Svar från eCloud Vapes Limited
Hi Norman,
Thank you for making us aware of this. We have contacted you regarding the discount that was not applied and hope to resolve the issue.
Kind Regards,
eCloud
There's no match!
Svar från eCloud Vapes Limited
Hi Geoffrey,
Thank you for taking time to leave your feedback.
We are glad to hear that you are always able to find the products you require. If there is ever something you want that we don't stock, please get in touch and we will try our best to help you!
Kind Regards,
eCloud
There's no match!
Rubbish be warned
Unless you want to be made out you've got a problem don't use these arrogance is all I can say and ignorance they make you feel like a idiot when you take the problems there any anyone would think they invented the e cigerettes. And they make you out to be a liar over a £25 battery which I've had problems with everyone I've purchased from there fake ecigs and ecloud oil makes your lungs bleed I have two lung diceases I tried the fruit pastels flavour and other after a couple days cough blood up
22 juli 2020
Omdöme utan inbjudan
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