I bought an Ebac dehumidifier some months ago to dry out plaster. It was extremely effective. Since then I have used it to prevent damp when drying washing indoors. It's amazing! It literally sucks... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am pleased with my new washing machine, it is quiet,efficient and cleans clothes well. It is easy to use and I was particularly impressed with the instructions that came with it. They were well pres... Se mer
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This is not my first ebac dehumidifier, the last one lasted more than 10 years, so I didn't even look at anyone else's products. Rapid delivery, quality item, I hope this one lasts as long or longer t... Se mer
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Simple to use straight from the box and despite its function a relatively elegant design which blends into the home. The WiFi interface is a useful and annoying tool as we can stop finding out what th... Se mer
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Företagsinformation
Skrivet av företaget
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktuppgifter
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Storbritannien
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Utmärkt
8 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
EBay 15
Great advice from the customer service department which lead me to buying the Enac 15 which is mainly used for drying clothes. It’s really simple to use and a fantastic product.
24 februari 2026
Svar från Ebac Ltd
Thank you for sharing your experience Ted, We're thrilled that our customer service team could help you choose the Ebac 15 for drying clothes. It’s great to hear you find it simple to use and that it’s working so well.
Kind regards,
Natalie
Works very well
Works very well - has changed the comfort levels in our house hugely. I’m also very happy to support a British manufacturer. Only improvement I would suggest is to make it a little quieter so it can operate in the bedroom overnight (but not really necessary).
24 februari 2026
Svar från Ebac Ltd
Thank you for your review Louisa,
We're delighted to hear your dehumidifier has made such a positive difference to your home’s comfort and that you enjoy supporting a British manufacturer. We appreciate your feedback about the noise and will keep it in mind for future improvements 😊
Kind Regards,
Natalie
A good British Made dehumidifier
A good British Made de humidifier, only used it twice as brand new will see how it goes.
Ordered wheels and this has made moving easier.
24 februari 2026
Svar från Ebac Ltd
Thank you for taking your time to leave a lovely review Susan,
We're pleased to hear you’re enjoying your British-made dehumidifier and that the wheels are making it easier to move around. We hope it continues to perform well as you use it more 😊
Best Regards,
Natalie
Buy British for the best
Delivery went with no problem and the extended warranty was something I considered when buying the dehumidifier
21 februari 2026
Svar från Ebac Ltd
Thank you for your lovely review,
We're glad to hear the delivery went smoothly and that you found the extended warranty helpful when choosing your dehumidifier. Supporting British-made products really does make a difference 😊
Kind Regards,
Natalie
Dehumidifier
The dehumidifier is great , it’s very simple to use and very effective and cheap to run
24 februari 2026
Svar från Ebac Ltd
Thank you for your great review,
We're thrilled to hear your dehumidifier is simple to use, effective, and economical to run. It’s always wonderful when a product makes life easier 😊
Kind Regards,
Natalie
Great dehumidifier from EBAC
Great dehumidifier from EBAC. Good price, arrived on time and working well.
20 februari 2026
Svar från Ebac Ltd
Thank you for your review Simon,
We're delighted to hear your Ebac dehumidifier arrived on time, is working well, and that you’re happy with the price. We really appreciate you sharing your experience 😊
Best Regards,
Natalie
Replacement filters
Easy ordering process for Ebac replacement filters for dehumidifier series 4000. Perfect for my needs.
Delivery took a while, as courier stated they couldn't deliver on the date I was given, due to problems. Not ideal when I've paid for the delivery.
23 februari 2026
Svar från Ebac Ltd
Thank you for your review,
We're really pleased to hear the ordering process was easy and that the replacement filters are perfect for your needs. We're sorry to hear the delivery took longer than expected due to courier issues, and we appreciate your patience. Thanks for taking the time to share your feedback 😊
Kind Regards,
Natalie
I'm really happy with my Ebac…
I'm really happy with my Ebac dehumidifier, works as advertised. I've had huge problems with mould and condensation in my flat, especially in autumn and winter months, and after a couple of days of having the dehumidifier on, the difference is night and day. It's not too loud, it's easy to use and it gets the job done. I've had it for almost a month now and so far so good, would recommend it!
11 februari 2026
Svar från Ebac Ltd
Thank you for your wonderful review Tim,
We're so pleased to hear your Ebac dehumidifier is making such a big difference with the mould and condensation in your flat. It's great to know you’re finding it easy to use and not too loud as well. Thanks for recommending us, and we hope it continues to keep your home comfortable 😊
Best Regards,
Natalie
I purchased a third dehumidifier for the grooming room…
I purchased a third dehumidifier for our grooming room as we have 8 dogs and they need bathing regularly so it gets a large amount of condensation on the walls and if not treated it turns to black mold. I find the humidifier clears the moisture in hours and leaves the room nice and warm and smelling fresh.
23 februari 2026
Svar från Ebac Ltd
Thank you for your Lovely review David,
It’s fantastic to hear that your third dehumidifier is helping keep the grooming room dry and comfortable, especially with eight dogs needing regular baths. We’re really pleased it’s clearing the moisture quickly and helping keep the space warm and fresh 😊
Kind Regards,
Natalie
Very easy set up and control
Very easy set up and control. Super efficient at extracting water from our flat after a leaking roof. Two fan settings mean we can make it less noisy when we're in the room; it doesn't set off my tinnitus. Very happy with purchase, thank you.
23 februari 2026
Svar från Ebac Ltd
Thank you for your great review Pauline,
We're really glad to hear the setup and controls were easy to use, and that the unit helped efficiently remove moisture after the roof leak. It’s also good to know the fan settings help keep things comfortable while you're in the room. We're delighted you're happy with your purchase 😊
Kind Regards,
Natalie
Ebac 3850e - early impressions
Good website: interesting company information, good product information enabling me to choose the right product for my situation, straightforward order process.
Very short delivery time.
Very pleased with product (based on a couple of weeks usage).
6 mars 2026
Svar från Ebac Ltd
Thank you for your lovely review,
We're really pleased to hear you found the website helpful and the ordering process straightforward. It’s also great to know your Ebac 3850e arrived quickly and is making a good impression after the first couple of weeks of use. We hope it continues to serve you well 😊
Best Regards,
Natalie
Ebac 3000
We recently ordered an Ebac 3000 which is working very well and helping loads with the laundry.
6 mars 2026
Svar från Ebac Ltd
Thank you for your great review Mrs Hamilton,
We're so pleased to hear your Ebac 3000 is working well and helping with the laundry it really can make a big difference when drying clothes indoors. We appreciate you taking the time to share your experience with us 😊
Best Regards,
Natalie
AWM86D2-WH
AWM86D2-WH - do not buy this machine
I am no further forward with the British manufacturer Ebac, no after service, they sell these machines with a 7 year part and labour warranty yet they are asking for £129 for a call out to a new machine that doesn't wash, it doesn't spin and it has wrecked my utility floor with vibrations. Read the reviews from the lowest ratings.
6 mars 2026
Omdöme utan inbjudan
Svar från Ebac Ltd
Dear Mrs Smith,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and the concerns you have raised regarding your AWM86D2 washing machine.
We would like to reassure you that your appliance is supplied with a 7-year parts and labour warranty, and if a fault is identified with the machine, any required repair would of course be carried out under this warranty.
The £129 call-out charge mentioned previously only applies if an engineer attends and the appliance is found to be operating correctly with no fault present. This is standard practice and would not apply if the engineer identifies a genuine issue with the machine.
Our intention is to resolve this matter for you as quickly as possible, and we would still be very happy to arrange for an engineer to attend and assess the appliance. This visit will allow us to properly investigate the wash and spin concerns you have described.
Please reply to our previous correspondence or contact our customer support team so we can arrange the visit and work towards resolving this for you.
Kind Regards,
Natalie
Great service …
Great service an even better dehumidifier now have 2 what a difference in heating the house as well 💚
21 februari 2026
Svar från Ebac Ltd
Thank you so much for your lovely review Craig,
We’re really pleased to hear that you’re happy with the service and that your dehumidifier is making such a difference. It’s great to know you now have two and that they’re helping to keep your home warmer as well.
If you ever need any help or advice in the future, we’re always here to help. Thanks again for choosing us!
Best Regards,
Natalie
Great dehumidifier and fast delivery
Great dehumidifier and fast delivery. Would recommend
18 februari 2026
Svar från Ebac Ltd
Thank you for your great feedback William,
We're delighted to hear that you're happy with your dehumidifier and that the delivery was fast. Your recommendation means a lot to us. We hope the dehumidifier continues to serve you well,
Kind Regards,
Natalie
Trusted company for efficient and…
Trusted company for efficient and reliable appliances
6 februari 2026
Svar från Ebac Ltd
Thank you for your kind feedback,
We’re really pleased to hear that you found us to be a trusted company and that our appliances and service met your expectations. Providing efficient and reliable products is always our goal, so it’s great to know we delivered. We truly appreciate your support.
Kind Regards,
Natalie
The humidifier is not what is says it…
The humidifier is not what is says it is. Levels are uncontrollable and it just heats the room up. Useless for me with copd.
UPDATE I contacted Ebac and have now retired the machine and received a full refund.
Thank you Ebac
14 februari 2026
Svar från Ebac Ltd
Thank you for your feedback. We're really sorry to hear that the Dehumidifier hasn’t worked as expected for you. This is certainly not the experience we want our customers to have
The humidity levels will naturally adjust to the surrounding environment, and the unit may emit a small amount of warmth (usually around a 1–2°C difference). This can occur as the device works to manage moisture in the air, which may make the room feel slightly warmer during operation.
Depending on the model, you can also set a specific humidity level. For example, on the 4000 Series you can set the target humidity
Please contact our customer support team with your order details so we can investigate further.
Thank you again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind Regards,
Natalie
Easy to order
Easy to order
Delivery as stated
Machine easy to operate and does what the can says
16 februari 2026
Svar från Ebac Ltd
Thank you for your great review Derek,
We’re really pleased to hear that you found the ordering process easy and that the delivery arrived as expected. It’s also great to know the machine is simple to operate and working exactly as it should.
We appreciate you taking the time to share your experience and hope you continue to enjoy using it.
Kind Regards,
Natalie😊
dealing with damp issues
I recently spoke to a work colleague
about damp issues in our house.
he suggested a dehumidifier,and ebac was what he had.so looked online,and noticed they had 5 years warranty.delivery was prompt,and the dehumidifier quickly started with the
damp issues.i can’t believe how much water it’s collecting.very impressive.
definitely a good decision to get one.
thanks ebac.
18 februari 2026
Svar från Ebac Ltd
Thank you for sharing your experience Mr Hackney,
We're really pleased to hear that the dehumidifier is already helping with the damp issues in your home and that you're impressed by how much moisture it's collecting. It's also great to know the delivery was prompt and that the 5-year warranty gave you extra confidence in your purchase.
Thank you for choosing Ebac and for taking the time to leave such a positive review.
Best Regards,
Natalie
Excellent product and a good UK…
Excellent product and a good UK Customer Service.
Definitely recommend this product.
26 januari 2026
Svar från Ebac Ltd
Thank you for your wonderful review Sasi,
We're delighted to hear that you're pleased with the product and our UK customer service. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Kind Regards,😊
Natalie
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