East Midlands Airport Omdömen 

Great Airport, easy to get too and quickly through passport control and baggage

APCOA Drop off and collect

From APCOA no reply email....

I shall also contact my local MP...

Dear sirs

I have had a cancellation notice for a parking fine raised back in July. In bold stating in future make sure I use the correct VRN. There has been no apology from your side. The time this has consumed has been ridiculous. The whole experience and process has been diabolical. I am so annoyed that people, like you, can be in business, and make it so difficult to communicate with you when there is an issue.

The whole, no reply, no support centre to talk to, and everything to be uploaded in to a portal, which is obviously intermittent has been a disgrace.

You lot need reporting to the local MP, not that I expect anything positive to come from contacting them but I can register you company for it's sharp practices and total lack of communication.

It seems you can email me when you like, yet I can't email you.

Everything you have done during this process has been poisonous and you should be shut down.

Totally frustrated with your company

A wonderful airport! It’s quieter than others, and the staff are so friendly and helpful. Would rather travel to here than other Midlands ones! Security is always fast to get through. Thoroughly impressed!

The drop off zone designed to to catch you out with a £60 to £100 fine should be called D Turpin parking.

Stood for 15 mins not one bag through as yet disgusting service

Well what a fab airport! Used it for the first time in April, and again last week.
The meet and greet was perfect, was shown exactly what to do and it worked brilliantly. Security was much friendlier than most, helpful staff, again explaining the system to passengers.
Shops and food places not too busy and well staffed. Clean seating areas and toilets. Much friendlier and less busy than my local airports! Well worth the two and a half hour drive!

landed yesterday Tuesday 28th July. at 4pm. four flights landed at the same time. was queuing outside the entrance at the security . 1.5 hours later why did take so to get back into my own country. apparently security cannot handle multiple flight arrivals. management need to have a look what's happening.

Regular flyers from ema,just wanted 2 coffees from starbucks before flight as early start.Two regular americanos almost £10-had a gift card told not accepted as it was a private franchise at airport? Flying back from Menorca same drinks cost 5euros and cheerful staff.! Cannot believe the price of food and drink at these places-and they were packed at 6.00am! Obviously there is no cost of living crisis ?????

£5 for 2 minutes and 41 seconds in the rapid drop off. Pricing is a rip off.

What a wonderful airport! It is clean, the staff are friendly and helpful and SO efficient! It took TEN MINUTES from arriving to getting through check in and security! Wow!

Rapid drop off. Appalling treatment of customers. Removed barriers so you can’t pay on way out. Family member has been fined twice now, forgetting to pay online when he got home. Only have 24 hr window then 100 pound fine . Really needs looking at by trading standards as it seems like robbery

Well... we used to love east midlands Airport and travelled regularly as our nearest airport. Nice and small and quick security, a bite to eat at Frankie & Benny,s and a nice start to the holidays. On the return a reliably quick passport control and home in no time - Happy days ... Due to flight times we started using Manchester which is about 30 mins further to travel... So with flight times that suited this week we looked forward to returning to our local. What happened in the last 2 years ???? Unrecognisable experience. Cleared security at 6.30pm to find no frankie and bennys & all eateries but castle (who's food is totally disgusting & overpriced we found previous) were already closed .. at 6.30 - even burger king ??? Thankfully we just managed to get last orders at the new Italian (service and food were very good - so a nice surprise) The return .... a late flight (12.10am landing) and for once Ryan Air were on time and the flight was great. Until.... we land to be told we cannot disembark for 10 minutes because another plane had landed at the same time - what kind of airport cant handle 2 planes landing at the same time? We were on the very back row as keen to get home for work the next day... once we could disembark the rear passengers were stopped on the steps and not allowed to board the bus. Apparently because "people had to be let off the front of the plan first to keep the plan balanced "?? What ??? Then passport control what an absolute farce !! Huge queue for the passport machines. We eventually were 6th from the front and got ushered into another queue by staff who acted like we'd won a prize... we had - another 20 minutes queue for a manned passport control. Another passenger in the queue was complaining (quite loudly) and the border control staff started arguing back ... once we got to the front of the queue finally and moaned that we'd been waiting way too long the border control officer told us we had on fact been waiting no longer than 20 minutes. I explained we had been waiting a lot longer than that and instead of empathy for the delay in the early hours he just argued... I informed him we landed at 12.10 and its now 1am. So Im sorry to say we will not be in a rush to fly from EMA again. Last time I flew into Manchester I was off the plane and out of the airport in 10 minutes! So still home quicker despite the extra miles. I cant see how EMA will stay in business if this terrible customer experience is left to continue... very sad and disappointed in what its become .

Amazing experience! Check in (jet2) was simple and easy! Security was quick and simple
(Even with a 3 year old that was traumatised at Birmingham!) and the loading process was quick and efficient.

Meet & Greet parking at East Midlands Airport wasn’t the experience I was expecting. I collected my car Thursday afternoon on returning from holiday, unfortunately I didn’t do my walk around checks before I left, bad mistake. On returning home I discovered front near side bumper damage to my car. I have since requested the CCTV footage that was taken of my car when I arrived for my holiday via email but it bounced back and requested I use a different email address that also didn’t work, tried contacting them by phone and that’s IMPOSSIBLE be very careful when using Meet & Greet parking I won’t be using it again.

Disgusting airport ripping everyone off. Dropped off daughter, took details to pay charge, tried but had Wifi problems at home, tried again Saturday same problems, tried Sunday Wifi ok but would not let me pay, will probably get a £60 fine, this is just wrong its like the parking scandal in Derby last year.

A change of circumstances ment I had to cancel my parking before the 72 hour cut of but because of a technical issue it wouldn't recognise my booking reference.and as it fell on a weekend it was a bot only service no customer service agents so lost my parking costs.
Been using direct parking for years but possible no more as no customer service and a quick look shows similar issues by others .beware

Rapid drop off designed to catch you out

Departure from EMA was OK accept the £5 charge to drop off passengers. `Arriving back was a different matter. Three planes landing within a few minutes of each other in the early hours. Not enough transport for the passengers to disembark without having to wait for each aircraft to unload its passengers and wait for the airport bus to return from the terminal. The arrivals hall is dismal and dirty, long lines and too few staff and boarder control machines for the number of arrivals. Lets the whole airport down.

I've used East Midlands Airport for years and have always spoken positively about it, but my recent experience with the drop-off parking system has completely changed my opinion.

I picked someone up on 29/04/2026 and, like many people, simply forgot to pay the £5 drop-off fee. The airport has now moved to an online-only payment system, meaning you drive away, deal with the busy pickup, load luggage into the car, face a long drive home, and then, in my case, arrive late at night and go straight to bed. It's very easy to forget.

Some will say, "The signs are there." That's true. But let's be realistic. This system appears designed to maximise revenue from genuine mistakes rather than encourage compliance. A £5 charge should not be turning into what follows.

The most frustrating part is that I actually contacted the parking company myself to try and pay the fee after realising I'd forgotten. I was told I could not simply pay the £5 and instead had to wait for a Parking Charge Notice to arrive in the post.

So I waited.

The parking event was on 29/04/2026. Today, 15/06/2026, 47 days later, the first letter I have received is not a Parking Charge Notice at all, but a "Final Payment" letter demanding £170. The letter states: "You may not have responded to previous letters due to an oversight."

What oversight?

We never received any previous letters. In fact, I've been waiting for them to arrive so I could resolve the matter and pay what I thought might have been a reduced early payment fee. To suggest that I ignored correspondence when this is the first letter I've seen is both inaccurate and insulting.

When I challenged this on the phone with Debt Recovery Plus, I was told to contact Royal Mail. Frankly, that feels like a complete fob-off. We receive post every day without issue and never have had an instance of 'lost in the post'. The parking company claims it has proof that letters were sent, but where is the proof that they were actually delivered? If these demands are so important, why are they not sent by recorded delivery? There appears to be no way for a customer to prove a letter never arrived, while the company simply relies on a system-generated record saying one was produced and supposedly sent.

The result? A forgotten £5 payment becomes a £170 demand - 34 times the original charge!!!

How can a charge of £170 possibly be justified for a drop-off parking fee that I actively tried to pay? That's not a deterrent; it feels like a revenue-generating exercise that relies on people making honest mistakes and then becoming trapped in a process they cannot challenge effectively.

This is the first parking charge I've received in over 20 years of driving. I've now paid it, but I do so as a disgusted and deeply unhappy customer. East Midlands Airport has lost a great deal of goodwill from me over this experience.

A complete joke. 0/5.

Landed late which didn’t help
Then a bus to passport control which was around 300m
3 aircraft on at once
Guy on passport control shouting to get you forward yet no one there helping people stuck at the e gates
Then used M&G which we’ve done dozens of times and had a fine due to their new system
We were 1.5 hours late due to the bus and passport control queues
So after getting fined from the rapid drop off last year and now the new meet and greet system Ema will be out last choice from now on