Unauthorized carrier change & refused refund for extra fees – Order # CH68RK4R
I placed an order with DNA Filters / TPL and explicitly selected and paid for DHL Express at checkout to avoid local handling charges.
Without my consent or authorization, the store changed the shipping method to FedEx Priority. Because of their unilateral decision, FedEx Peru charged me an unexpected extra fee of $23.80 USD upon delivery.
I submitted all official invoices, proof of payment, and receipts to their customer support team. However, they refuse to take responsibility for their own fulfillment mistake and declined to refund the $23.80 USD.
Unacceptable customer service and deceptive shipping practices for international customers. I will not buy from them again unless this issue is properly resolved.








