Dyno-Rod - South Central Scotland Omdömen 

I had to call Dyno Rod for my elderly parents home. Blocked drain shower & sink. From calling to getting job done I would say was 1st class. My Dad has Dementia & was very confused. James (engineer) was very patient & understanding regarding this. The job was done very efficiently & James explained what was being done. The reason I have given 4 stars is I thought the time we had to wait on the engineer arriving was quite a while it was a Saturday & I know it was very busy ( I did call the office & the girl was very nice & helpful) so 5 stars to Engineer & admin but maybe DynoRod management could look at having more engineers working.

Service was first class. Our Dyno-Rod engineer went above and beyond. He kept us informed regarding when he would be arriving at our property; he was highly professional and solved the issue really quickly. I was surprised at how reasonable the bill was at completion. Thank you!

Good service from initial contact to completion. Issue fixed quickly with very knowledgable engineer.

Brilliant. Phoned this morning and had an engineer out by lunchtime. He sorted the blockage in 20 minutes.

Great service.

Great service!
The engineer brought expertise & tenacity to a particularly difficult drain problem. This had been years in the making before I moved in 6 weeks ago.
Nothing but admiration.

Worst customer service ever!

Booked to arrive first thing. Someone arrived, did nothing as we did not need ground work, but said that someone else would be back after 12 to do the job.

No one arrived and despite three calls where the person concerned was supposed to call us back, we had no contact at all. Left completely in the dark as to whether they were going to arrive, couldn’t do the job at all or were not coming.

Called this morning and yet another promise to call us back which I am sure will be ignored like all the other promises they have made.

Very straightforward and clear booking system. Text and telcon follow up to ensure we knew about booking.
Brian (engineer) very good and knowledgable and eventually found simple way to clear the blockage - excellent piece of work

First time using Dyno and a faultless experience. Called and had engineer out within hours to unblock our sewage drain. James (engineer) is a credit to the company, he sorted the issue straight away and was an absolute pleasure to deal with on a personal level. First class customer service demonstrated.

Fully explained, sorted quickly & helpful & polit

This is the first time our small Funeral Business has had to use the services from Dyno-Rod I have to say the gentleman who came to our rescue was called Colin and he was outstanding, he arrived in impeccable time, friendly and knowledgeable. Very professional, quickly analysed and found the issue, not only did he get our drains flowing quickly again he also took away any mess which was made in the process. It simply doesn’t get better service than that. On a personal note we are both hoping not to use each others services for a long time. ;)

Brilliant response, drain was totally blo ked. Cleared within an hour . Highly recommended!

Very professional service. We had a difficult drainage problem and the team were able to figure out how to fix it. They were brilliant

Excellent office staff excellent workers doing the job Colin and his team were great and understanding explained every process in the job being done would highly recommend

The engineer arrived promptly for an emergency call out. Fixed the problem quickly and offered to clean up afterwards. Excellent service.

Lads were brilliant on site and found issue and cleared rapid

Service was great! Only reason it’s 3 and not 5 is that it was all a waste of money anyway - the drain is a shared drain and so is the responsibility of Scottish Water. I wish DynoRod were a bit more upfront about this but I can’t knock off too many stars - it’s a company that needs to make money at the end of the day… £190 when it should have been free is a bit of a kick in the teeth but I’m not ungrateful for the weekday rate for a weekend call out.

Outstanding service, went above and beyond to find the fault. Friendly, informative and the banter wasn’t bad either.

Dyno-Rod engineer arrived nice and early within the time slot, drain cleared and everything working as it should.
Engineer was great, he explained what the problem was and had it fixed without any issues. Can now get on with the washing I have gathered.

Very efficient booking system. The engineer Brian was great, we thought we had a blocked toilet but the problem was much simpler. He didn’t try to make more of the job, explained everything clearly and spoke to my plumber. Nice, friendly guy and would definitely use them again

The receptionist advised me when to expect the engineer to arrive and she advised me about payment. The engineer was punctual, respectful and efficient. The couple concerned were happy with the work carried out.