DWF Group Omdömen 

Awful experience. Very poor miscommunication between agents and have made it seem as if it was my fault despite evidence of me submitting all that I was asked to do. Did not hear back from them for 3 months and was told I need to go back to square one. Absolutely disappointed in this service.

Recently used the services of DWF, and Laura lead our case. She was professional throughout, she gave solid advice and guidance and whilst it has been a lengthily process the outcome was positive. Thank you again to Laura and the team at DWF for supporting a difficult situation to a positive conclusion,

One star 'too generous'

Totally unprofessional company- who 'bury their heads in the sand'.

I have provided evidence that I don't owe Santander Consumer Finance any monies' (actually Santander owe me).

Evidence was posted by Special Delivery which they 'refuse to acknowledge as they would no longer have a case'

They continue to harass me with constant emails/letters/texts/calls..…. Ironically I have just blocked a call from them!!!

I look forward to providing all the above evidence in 'small claims' (if required)

Please don't assume DWF will recover losses incurred when someone damages your property and flees the scene.They won't despite what the Insurance company More Than tells you.They are only protecting Insurance companies who will take your excess and anything else they can when CVS tells them its betterment from you.I was left with a requirement for urgent repairs to my property needing to be done.They asked for £525 which I didn't have to get emergency repairs to prevent my support dogs from getting into the road.I have a disability and live alone.I spent £70 on emergency repairs to me fencing which I had to do myself.In desperation I asked the Police and they helped me contact the culprits and agree a payment plan to get the work done.Months later I received an email from DWF saying they were closing the case as they had been unable to contact the culprits and anyone in this regard.I had informed More Than that due to their unhelpful ness I had to deal with it all myself.They clearly had done nothing but write a letter telling me a false address had been given which is untrue.If I waited for them to deal with my case my dogs could have been killed on the road and my garden could have suffered further damage.

Avoid at all costs.

Submitted a formal complaint to this law firm last November. They did send an acknowledgement to complaint as well as stating very clearly we are sorry you had to escalate a complaint, and this will now be reviewed in line with our policy. Will will be reverting with a response to you within 20 days.
90 days have since gone passed and not a word back from this law firm.
Absolutely disgusting and seriously very incompetent and utterly unprofessional.
Wouldn’t give them any rating but a star has to be given to submit this review.

I've only put one star for this review as I've had to in order to write this...These are the worst company to use for any work you need doing...Result rate is zero..They call you liars and don't listen Highly not recommended

Shocking. I was appointed dwf by my insurance company to a clear cut breach of contract claim. Two month in a have had no response to any of my emailed questions. I have a two telephone meetings booked in with them which they did not ring me. All in all I have not had any advice from at all. Meanwhile I’m getting deadlines from the other side which have been missed due to dwf lack of info.
Avoid them like the plague

Shocking company.
Paid my bill on 24th November. Today I received a second letter threatening me with court action for non payment.
I have two forms of acknowledgement from you for payment.
So again I made contact this time to be told finance has not allocated the money to clear the account.
WHY???
I was also told letters would be put on hold.
WHY???
The account was cleared in full.
Are you trying to get more money out of me ???
Please please please people avoid this company.

I have been assigned DWF as my solicitor by Simply Business through whom I have landlords insurance and my experience has been truly terrible. There is no sense of urgency, information often requires chasing on multiple occasions and things that other solicitors have done for me in hours take weeks. There is always an excuse as to why things are going slow; if it's not assessing the validity of the case it's the need for more senior review that takes weeks. When I complain I get platitudes and hollow words of appeasement but no change in service. I'm at the stage where I may just bite the bullet and appoint my own solicitor to get the work done as the tenant is still not paying rent all the while DWF drag their feet. I don't know if this done on purpose or if they're just understaffed but if you have a choice of solicitors, do not use these lot. The 1.5 star overall review is actually generous.

I am very grateful for the outstanding service that I received from John & Malcolm at DWF Law. They made a difficult situation much less stressful and helped me to achieve a positive outcome. I would not hesitate to use their services again in the future. Thank you John & Malcolm

Very rubbish lawfirm, make sure you stay away from them and if you are ever stuck and need to use them do not I repeat do not use any individual by the name Ryan Teachan. He's a very corrupted person there's a high chance he will neglect your case

Staff treat people like they are nothing.

Never Answer The Phones.

They always lie saying “we will take legal action”. it is just a threat.

Scum company who takes advantage of people who are in critical situations for what ? a few hundred pound. YOU ARE A MULTI MILLION POUND COMPANY.

On 13/08/23 I submitted a stage 1 complaint to the Relationship Partner (RP) of DWF, in respect to my case ref: 2021498-1114/OS about the professional services from one of their paralegals (PL). The two main complaints I raised were:

1) Lack of case knowledge and all due diligence showed by the PL to thoroughly check the Recoveries Report (DWF Ref: D1132163) prepared by her collegue on 21st February 2023, once she received it, in order to realise that it would not be possible to serve a letter of claim on the debtor because the new address of the debtor was still showing the address of my property. Instead the PL informed me on the 21st February 2023 that because there as now 55% chance of success, a letter of claim would be drafted and sent to me for review. This all occurred after it had been well established though our written email conversations during the course of the case, that the debtor had vacated the property by the 13th of October 2022 to move to an unknown location (which has finally now been recently established), telephoned and left the keys to my property at the Property Agents (Your Move) branch and my wife had retaken possession of the my property by going to the Property Agents Branch and collecting the keys which the debtor left there. Despite all this case knowledge it was not until the 21st of April 2023 (more than 8 weeks later, after receiving the Recoveries Report) that the PL double checked with the DWF Recoveries Team and realising her mistake informed me that the letter of claim she drafted could no longer be used to serve on the debtor because her new address has actually not been established.

2) The PL delaying the drafting of the Letter of Claim by more than 8 weeks. The PL first informed me by email on 21st February 2023 that she was going to draft up the letter of claim for my review after being informed by her colleague through the ecoveries Report (DWF Ref: D1132163) prepared on 21st February 2023 that I now had a 55% chance of success. I followed up with the PL by email on the 23rd March 2023, 4th April 2023 and 17th April 2023, but she did not provide an update of the status of the letter off claim until 20th April 2023. This length of time from informing me that she will draft a Letter of Claim (on 21st February 2023) to providing the first update in respect to the update of the status of the Letter of Claim (on 20th April 2023) is just unacceptable, as well as not promptly reacting to my email requests on the 23rd of March 2023 and 4th April 2023.

On the 24th August 2023 the RP replied agreeing that it did appear the PL did not identify that the address provided for the debtor was an address that they has already vacated. He accepted that the PL should have alerted me to that point and advised on alternative options to identify the new address. He also accepted that the period of 8 weeks for the PL to draft the letter of claim and then to identify her mistake was too long and that responses should have been provided to my emails of 23rd March and 4th April 2023.

As a result of the poor service the RP offered compensation of £200 GBP.

I informed the RP though on 26th August 2023 that as per DWF's 'Client Complaints Policy 2023' as per attached) why I did not receive from your law firm, confirmation by email that my complaint had been recorded and acknowledged within 1 working day and following that no advise within 2 working days of the acknowledgement of the name and status of the person who is investigating my complaint? I also asked the RP why he had not addressed this matter with the solictor who the PL is working under as well as the PL herself, given that the PL is only a paralegal at the business. I informed the RP that I was concerned that DWF managment does not follow its own written policy in regards to client complaints and would not accept his apology and would raise the matte to the Legal Ombudsman and contacted them on the 28th August 2023.

The Legal Ombusman replied on the 19th October 2023 to say that they would not normally investigate how DWF oversaw the PL's work and this is not something they do as its a matter for DWF to decide the best way to carry out their internal processes. The Legal Ombusman also said that the offer of £200 GBP by DWF was a fair and reasonable offer, because if they were to uphold my complaint any compensation is unlikely to be higher than DWF's offer.

On the 24th October 2023 I told the Legal Ombusman I would accept the offer of £200 GBP. They informed me that if DWF did not pay it by 7th November 2023 to get back in touch with them. I did not receive the £200 GBP from DWF so I got back in touch with The Legal Ombusman. DWF got in touch with me an the funds finally cleared into my account on 15th November 2023.

Awful,

Save your time and go to a real solicitor.

Honestly one of the worst companies i have ever had to work with. I made the mistake which i have admitted of shoplifting during hard times, however upon receiving a letter from this shambles of a company, they have decided to over sue me for at least 10 times the amount of the inciden, if they think that £700 is a correct amount of the incident then they need to retake their law degree. Taking advantage of vulnerable people is a disgrace. Will be seeking legal advice on a way foward. Reporting to trading standards in the morning.

I was injured on a public walkway as a result of negligence by Brent Council. I raised a claim and Brent council referred it to DWF. Having submitted all proof and evidence i was given a deadline for when claim BC1377 would be complete - 3 months. 3 months have passed and still no outcome. It is impossible to get them on the phone other than occasionally a receptionist who puts you through to an answer phone. They rarely answer emails and i have completed a complaint form as instructed in other reviews where they were supposed to reply within a day - guess what no contact!
It is a disgraceful way to run a law firm and really needs to be looked into. Time frames do not apply to them despite them setting them and my injuries are on going as i am on a hospital waiting list. If i could rate it less i would and if there is no outcome in the very near future i will take action against them.

Received a letter from DWF saying that my total of goods stolen was £500. This was no where near of the price, it was below £100, they take advantage of People to the best they can, they never answer emails and phone calls.

Avoid responding to this company at all times

Awful company who threaten you with letters despite making payments each month to them when struggling financially they do not care.

Awful experience, receiving letter addressed to someone else whilst living alone in a single flat, I showed them my ID and proved my residence and they still can't fix a simple situation of correcting their incorrect information, I cant imagine what they're like complex cases since they can't even send me a simple email admitting their mistake and saying they corrected it absolute joke a simple situation of wrong information of residence that should of been solved in a 2 minute phone call couldn't be solved with multiple emails

One of the worst companies I have ever dealt with. Impossible to contact. Took over 3 months to resolve a simple issue with constant chasing on my part. Insurance claim not settled to my satisfaction. Unhelpful, unempathic staff. Complained and case was escalated to a senior handler, no better. All in all a complete shambles avoid like the plague for your own sanity.