Dunkin' Donuts Omdömen 404

stinky donuts! new hospital we had just went out de little driving troughte and my son is sick in two ways!? excue me me get two boxes and some drinks for him to cheer up and he gets even more diabetes and getsi nto a coma buy this pont? starring one no honey

update: my son expired now because the staff are alwyas so diabetes

Ordered ice coffee. It was very foamy and weird. When I tasted it was extremely extremely bitter. Not the bitter that comes from old coffee. It literally tastes like something extra was added to it. I'm out of the money I had to pay for a large ice coffee and I'm so convinced something extra was added to my coffee I'm keeping it until I can get it tested. DD on cottage Grove road in Bloomfield CT

He venido aquí y me e pedido un granizado de maracuyá pero eso no era ni un ni na era un zumo de maracuyá y después vamos a que nos pongan un granizado de maracuyá de verdad y me dice que tengo que pagar más y nos han cobrado más una estrella merecida

I ordered some donuts online and paid the delivery charges for them to be delivered to me at the weekend. They never got delivered and according to my order details online, it still shows as 'processing'. I have tried to get in touch with customer service and all I got was an automated email back saying someone would be back to me within 25 days! How ridiculous! I made contact with their Twitter page and was told I needed to get in touch with the delivery service I used. Well, considering the order was placed with Dunkin' Donuts and the donuts haven't yet been dispatched, the delivery company DPD which they use won't be able to help me as I have no tracking information. I want a full refund, but I've got to wait up to 25 days before I actually hear anything back, that's even if they bother to. Extremely bad customer service! For a company which is well known I expected a lot better. I certainly would not recommend anyone to order from them online as you won't get what you paid for!

Estuve en el dunkin de atocha pedí un café el cual sabía fatal y no me quisieron dar ninguna solución lo tuve que tirar entero porque sabía aguado y lo que me dijeron era porque llevaba hielo ( el hielo se deshace en un tiempo pero no en un segundo)

This is the Address: 946 W State Rd 436, Altamonte Springs, FL 32714
Hours:
Open 24 hours
· More hours
Phone: (407) 987-2876

Nasjeed is an amazing person in this Dunkin Donuts.. All of us my family and me are fan.. She knows what kind of food, we take..Only Vegetarian, no chicken, no fish, no meat etc...
She makes really nice and make hash brown extra 20 seconds crispy. She was kind enough to find a solution for the Egg ...item.... Earlier you all had Veggie Egg White..it was not there..not sure..this is one of our favorites in your dunkin. This is the dunkin we love it. Great folks, wonderful service. We are a great fan for this one.. We really appreciate her exemplary work, dedication, quick, smart and helpful. Please ensure the VP or the organization is aware of
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy"Be Truthful,Honest and Fair"

20 minute drive thru wait for watery coffee! Dismissive staff. Staff seemed to forget we were at the drive thru window. We dumped the coffee and went to a circle K. This Dunkin location needs new management.

Their frz coffee is so delicious and they always give me extra donuts

Wanted a breakfast sandwich told me they were to busy to keep up with sandwiches lol all they had available was coffee and donuts are you kidding me not returning too the Malta store ever again

I ordered a hot Spanish latte this morning near Baclaran Church branch, and I was extremely disappointed. It was so bland—there was barely any coffee flavor, not even a hint of sweetness. It honestly tasted like it was just milk. I was really craving coffee too.” ☕😤

This was a letter I sent on February 6, 2026 to Dunkin Donut and did not receive a reply.

Dear Chief Executive Officer,
I am writing to share customer experience feedback regarding Dunkin and my intent is to raise two
system-level concerns that have caused repeated frustration for customers and that appear to require
operational attention rather than store-level correction.
First, the in-store phone system is extremely unreliable. In many cases, calls do not connect at all. When
the system does function, it often takes 25 minutes or more to reach a staff member. This makes it
difficult for customers to place orders ahead of time, ask basic questions, or resolve simple issues without
physically visiting the store. For a brand built on convenience and speed, this creates an unnecessary
obstacle for both customers and employees.
Second, the process for redeeming Dunkin’ Rewards points for donut purchases is inefficient. When
attempting to redeem points for a dozen or two dozen donuts, transactions are often processed one item
at a time at the register. As a result, what should be a quick transaction can take 45 minutes or longer.
This leads to long lines, customer frustration, and added strain on staff — not due to lack of effort, but
due to system limitations.
There is a clear opportunity to improve this experience through POS enhancements, mobile app
functionality, or a streamlined in-store redemption process for bulk reward purchases. Addressing these
issues would significantly improve customer satisfaction, transaction efficiency, and overall store
operations.
I am sharing this feedback in the hope that it can contribute to continued improvement and long-term
operational refinement within the Dunkin’ brand. Dunkin’ is a company many customers rely on daily, and
resolving these system challenges would go a long way toward strengthening the customer experience.
Thank you for your time and consideration.
Sincerely
Anthony Calleja

The nonchalant, cavelier attitude of everyone at the store level, all the way through corporate over the issue tells me everything I need to know that Dunkin is not what it once was and no longer puts customers first, it's a money grab. They've lost a customer, not that they seem to care. Perhaps going back to the values that the company had and training staff/management to handle matters in a professional, courteous manner should be reimplemented.

Bei Dunkin Donuts bestellt - Bestellung wurde kurz bevor Lieferzeit gewesen wäre storniert mit der Begründung - Ausgewählte Donuts nicht verfügbar ... ICH HABE 6 Donuts bestellt und 22 ZUR AUSWAHL gegeben - erzählt das jemanden anderen! Es waren die Standard Donuts und keine Spezials. Habt ihr Gäste? FINGER WEG von Dunkin Donuts ihr sitzt ohne Süßspeisen da. Achja - Geld muss man sofort überweisen, retour bekommt man es in 3-7 Tagen.

If I could give 0 stars i would, my mom ordered some donuts from here, the day they were meant to arrive they were sent back to dunkin, no attempted delivery, no explanation, it’s been 11 days, we’ve not had a refund, there is no way to contact dunkin, we’ve tried to contact dpd who said to contact dunkin, there is no reply to their social media or customer service email, this is disgusting

I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the offer before placing my order; however, the activation did not go through immediately, and no one seems to know why. I contacted customer service after picking up my order to ask what happened, and I was told that the missing points cannot be added manually. This was a very disappointing experience for someone who is a regular customer

If I could give zero stars I would. You're literally called dunkin DONUTS and there were no donuts for sale after 10 am? This is a regular occurrence with this location. However, when I call corporate the shitty customer service rep says "its not our problem contact the franchise owner" its literally your company?!? Billion dollar corporation and not even a single fricken donut after 10 am... WILD TIMES

Es schmeckt nach Wasser und ist viel zu überteuert. Außerdem mehr Eis als Getränk und Strohhalme verpiegen sich nach 2 Minuten

1 Star - Unwelcoming and Discriminatory Treatment
Location: Eli Whitney Dr
I’ve been a Dunkin’ customer for years, but my recent experiences at this location have been deeply disappointing and frankly dehumanizing.
Wednesday Incident:
I arrived at 5 AM before my shift as an RBT (Registered Behavior Technician). I realized I’d forgotten my wallet and politely asked if I could get a black coffee, explaining my situation. The store manager declined, which I completely understood - it’s her job to follow company policy. No hard feelings.
I sat down at one of the tables to start work until my office opened. Immediately, the manager aggressively reminded me I had “15 minutes to leave” since I didn’t purchase anything. I respected that, packed up, and left without issue.
Thursday Incident - Where Things Got Unacceptable:
The next day, I returned at 5 AM - this time WITH my wallet. I purchased a caramel macchiato and sat down to work on my laptop for about 30 minutes before heading to my job working with children with autism.
Before my laptop even connected to the WiFi, the same manager approached me with a hostile tone, telling me I had “10 minutes and then you need to leave.” I had just purchased a drink. I politely explained that I’m a paying customer and have the right to sit and enjoy my coffee, just like at any other coffee shop.
Instead of de-escalating, she raised her voice well above conversational level and continued berating me in front of other customers. When I asked for her name to file a complaint, she refused to provide it and deflected with “Why do you need my name?”
The Real Issue:
If Dunkin’ doesn’t want customers sitting in the store, remove the tables and chairs. You can’t have seating areas and then harass paying customers for using them. This manager’s aggressive, disrespectful approach made me feel less than human - and I’ve worked customer service for years, so I understand the challenges.
In 20 years in this country, I’ve never been treated this poorly by any service worker. This isn’t about policy enforcement - it’s about basic human decency and respect for paying customers.
I will not be returning to this location and cannot recommend it to anyone who values respectful customer service.

Coffee was too hot and old. Not fresh. Donuts were ok. I prefer other brands now

january 29 9 am they need to check the cameras.
a lady mid 40s brown hair clearly high on drugs
created a scene and of course blamed the customers.
she claimed to be the manager she is extremely rude and you cant even ask questions without her clearly hating her life her job just evil and ugly.
no other employee stepped in so you can tell there is a serious issue here with the managers penny and her other manager i speak of just horrible people, she bragged about being in the food industry for 25 plus years as if its a gold medal to treat people horrible.
do routine drug test, check cameras and food labeling. hold all employees accountable.
the service is bad and the quality of any food besides the donuts are trash