Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... Se mer
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Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... Se mer
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Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... Se mer
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Företagsinformation
Om Drivalia UK - EDINBURGH AIRPORT
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, Storbritannien
- 0131 202 1710
3,5
Medel
665 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slow and unfriendly check-in that took…
Slow and unfriendly check-in that took nearly an hour.
Digital display and control panel on the car locked and did not work and nor did the rear view camera.
8 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good price, bit of a schlepp from the airport
Takes a little while to get there from Edinburgh Airport but the price was really good and the car was spotless. Wayne on reception was very helpful, friendly and efficient
10 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice car no problems
Nice car no problems, just a bit hard to find the shuttle bus. Rahil was very helpful with checking in and out the car at Edinburgh airport.
8 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Marshall was fantastic
Marshall was fantastic - super helpful and good craic ! An asset to the team.
7 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is outright theft!!
This is outright theft!!
I rented a van from the Edinburgh agency and had taken out additional insurance through an intermediary agency. I immediately felt that they were trying to sell me their own insurance.
When I gave my payment card for the security deposit, they claimed that only my last name was on it and not my first name. The person at the counter pretended to send a message to their manager and then told me they couldn’t accept it.
They explained that if I wanted to get my van without using my bank card, my only option was to take… their insurance, which cost me €500.
Unacceptable.
18 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid this car hire company
Car Hire is not located at airport (Edinburgh) you require to wait on a 30min rotating bus. They use the recognised con of suggesting it could take 28 days to refund the compulsory £1,500 credit card deposit. Produce a laminated sheet showing how you can reduce the deposit and increase insurance if your pay £60 or £80 (These were discounted from what it states on sheet). £80 was twice the cost of the car hire for 2 days! Location is in the middle of nowhere so you are stuck to get bus back when you realise the error in not booking with Avis, Europcar or one of the other reputable car hire firms. Avoid is my recommendation.
5 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Don was awesome!
6 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful staff
Very helpful staff, quick and efficient. Raghil went above and beyond to help us and check out upgrades.
Good service, best prices.
4 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly recommend company especially the…
Highly recommend company especially the Edinburgh airport branch. 5 star service from Frazer today
Craig Anderson Tenerife/Bannockburn
3 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good service from Edinburgh with Wayne
1 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID AVOID AVOID don't release…
AVOID AVOID AVOID don't release security shadow & lie
Flight delayed so they wanted 'reorg' cost plus upgrade - was going to cost more than 200% of original hire (had paid when booked so a sunk cost) so declined hire. Didn't tell me any of this when I msg to say we were delayed. Or even when got there until the very last minute. Decided to write off the full hire cost that had been paid in full and go elsewhere as extra charges were ridiculous. They'd already shadowed the £1500 security hold before disclosing this extortionate charges. Told me on 4 Feb (&10 Feb on phone) it'd been returned. It is now 2 March and they are ignoring all of my emails. So having not taken a car they are withholding £1500 on my credit card affecting my credit rating and availability. Clearly lied that they've released it.
Pick up from Edinburgh airport a massive pain, cold & wet wait outside. They're not Edinburgh airport!! AVOID at all costs.
Drivalia - release the hold on my credit card and reply to my formal complaints raised
4 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
Please be informed that the deposit release is initiated once the hire period ends. However, excess deposit transactions may take up to 30 days to appear in your account, depending on your credit card provider.
The deposit amount will be restored to your available funds, and your balance will return to its original state. If you do not see the deposit reflected in your account within this timeframe, we recommend reaching out to your bank directly for further assistance.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
This is the worst car rental company.
This is the worst car rental company.
Because I’ve been living in the UK for over a year, I had to retake the driving test to renew my licence here. My Colombian licence has been valid for more than 15 years, but since I’ve lived here for so long, I had to follow UK regulations.
Complying with those rules cost me over £200, because they didn’t accept my Colombian licence and my UK licence is less than a year old.
They take people’s money, charging for insurance they NEVER USE, and their customer service line is extremely rude.
Do NOT rent from them.
28 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback.
All Drivalia hirers are required to meet specific requirements before a vehicle can be provided. These requirements are clearly outlined on our website and in your booking confirmation.
Regrettably, if you are unable to provide the necessary documents, we will be unable to fulfill your hire.
For clarification regarding the mandatory documents required, please refer to the following link: Mandatory Documents - Drivalia. This information was also included in your booking confirmation.
Thank you for your understanding.
With best wishes
Drivalia
Wayne and Marshall extremely helpful!
Wayne and Marshall extremely helpful!! Made everything super easy.
1 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne was absolutely amazing and so…
Wayne was absolutely amazing and so helpful ! He did an amazing job explaining all the information and was so kind to us ! Thank you !
1 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Simple and easy to use
Simple and easy to use, Ben was friendly and made the process seemless.
27 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience!
Wayne was a delight! He was a lovely person to be greeted by when landing in rainy Edinburgh. So helpful and informative. Great experience!
25 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Flor was great guiding me through the…
Flor was great guiding me through the process. Still haven’t finished the booking, but the check in was amazing!
25 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Efficient and straightforward pickup…
Efficient and straightforward pickup with good customer service from Raghil
24 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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