Drivalia UK - EDINBURGH AIRPORT Omdömen 

This was, without exaggeration, the worst customer service experience I have ever had. While driving on the Isle of Mull our vehicle got a flat tyre. Drivalia's breakdown line put us in contact with their recovery contractor who took on the case, gave us an ETA, and then simply vanished — no updates, no calls back, nothing, despite repeated attempts to reach them for hours. We were ABANDONED FOR SIX HOURS in a remote area in the middle of nowhere with barely any mobile signal. My partner had a panic attack from the stress of not knowing if or when help would ever arrive. If we had not taken matters into our own hands — finding a local tyre shop ourselves and paying for it out of pocket — I genuinely do not know how we would have gotten out of that situation.

When we eventually got through to Drivalia again we were simply told to sort it out ourselves. As if that wasn't enough, when we returned the vehicle, the manager of the Edinburgh Airport branch, Mr. Scott told us Drivalia doesn't offer any recovery service to the islands at all. This directly contradicts the agreement's own terms, which state that recovery from non-mainland areas is provided at an additional cost.

We also missed a pre-booked ferry because of the delay, losing an entire day of our holiday, and had to pay for the tyre repair entirely out of our own pocket.

If you are planning to take a Drivalia rental anywhere off the UK mainland — an island, anywhere remote — think twice. Based on our experience, their breakdown assistance is unreliable. This ruined a significant part of our trip and caused real distress. I would not rent from Drivalia again and would strongly discourage anyone else from doing so.

Avoid at all costs. They are a bunch of cowboys with no cars.

A disastrous experience with Drivalia at Edinburgh airport.
The first point is that you have to take a shuttle bus from the airport to reach the desk of Drivalia located at 3 or 4 miles from the airport (therefore you may have to wait for the shuttle bus, hence a delay on arrival at Drivalia’s desk).
My flight was delayed on arrival, and I had to wait for the shuttle bus, resulting in a 1h15minutes delay at Drivalia’s desk. The agent said that the one-hour slot had expired, therefore my booked car (and paid in advance) had been given to somebody else. He could only propose a superior category car with of course an additional payment. Did I have a choice ? Of course not ! Therefore I had to pay an extra amount (£86.40) on top of what I had already paid (73€), the whole cost amounting to 180€ instead of the initial 73€…
The agent issued an invoice which showed another type of car than that delivered to me. No mileage indication, no registration number, nothing. When he went around the car to note the damage, he refused to give me a copy of the paper. He also said that the fuel tank was full, which was not true (one third was missing). He refused to take the insurance I had subscribed for this rental and said in case of a problem I had to deal with the broker (Carjet, which I strongly advise not to deal with).
On returning the car, he refused to deliver a paper that said the car was ok. He claimed that papers would be sent to me by email. I never got anything from them, and I thoroughly checked my spam’s. Nothing.)
In summary I am extremely unhappy with Drivalia. The staff was unusually unfriendly and you have a clear impression that this company is organised to trap the customers.
Never ever again shall I call on Drivalia for a car rental. The same applies to Carjet (the broker) who could not care less about this situation.

Quite far from the airport, shuttle is not on demand as suggested. The shuttle itself comes every 25/30 minutes and about 15 minutes. Issue was the volume of people collecting cars, took two hours from arrival to car collection.

Staff were fine, but short staffed and lots of people in the same situation.

Rented a car on Aug 19th 2026. The entire experience was a disgrace, i have never experienced customer services that are so bad. This operation does not meet health and safety standards and ought to be shut down. The cars are not roadworthy and they dont have a relaible shuttle bus to the Airport.
Firstly the car collection took 2 hours. I arrived on time and had all the pre-checkin requirements up loaded beforehand. On arrival, there was no communication, despite the fact that i was travelling with a young child. The car i received had not been cleaned, it had no fuel in it (5 miles in the tank), and was not roadworthy. it had warning lights showing it needed new brake pads / discs, low tyre pressure and was overdue a service. The return experience was even worse im afraid to say. It became clear that the Drivalia do not own the bus shuttle, there was an event on at Ingleston and the car parking company that runs the shuttle bus was busy and therefore just ignored Drivalia customers waiting to get to the Airport and left us waiting. This was immensly stressful for everybody needing to catch flights. In then end, 15 of us had to storm on to the bus, despite the parking company refusing us. The Drivalia people offered no help or support, they literally ignored people complaining or ask for alternative transport. This obviosuly created huge tension for people needing to catch flights.
This whole experience was absolutely disgraceful from start to finish. They should also be transparent and make people aware that the bus shuttle operated by the parking company is on a "best efforts" basis and they have no obligation to transport Drivalia customers.

L'auto prenotata tramite Rentalcars presso la sede di Edimburgo dalla società DRIVALIA. L’addetto ha rifiutato la mia carta multifunzione, sostenendo che fosse una carta di debito e non consentisse il blocco della franchigia. Mi è stato quindi imposto il pagamento di ulteriori € 546,92 per una copertura assicurativa totale, precisando che senza tale pagamento l’auto non mi sarebbe stata consegnata. Invece la mia carta è abilitata anche come carta di credito. Avevo inoltre già acquistato una copertura completa da Rentalcars.
Il veicolo presentava parabrezza con forti aloni e tergicristalli molto usurati, con conseguenti problemi di visibilità con la pioggia sempre presente in Scozia. Servizio di riconsegna pessimo con personale sgarbato e disorganizzato. Non è stata rilasciata alcuna ricevuta al momento ma solo una mail arrivata dopo qualche giorno annunciava l'esito positivo della riconsegna.
Il Customer Services ha risposto in maniera secca e negativa ad ogni mia richiesta, non risolvendo nessuna delle problematiche da me riscontrate. Anche in questo pessima azienda!
The car was booked through Rentalcars and collected from DRIVALIA’s Edinburgh branch. The staff member refused to accept my multifunction card, claiming that it was a debit card and therefore could not be used to place a hold for the security deposit. As a result, I was forced to pay an additional €546.92 for full insurance coverage and was told that, without this payment, the car would not be handed over to me.
However, my card is also enabled as a credit card. Furthermore, I had already purchased full insurance coverage through Rentalcars.
The vehicle itself had a windscreen with severe smearing and very worn windscreen wipers, which caused serious visibility problems in rainy conditions — particularly concerning given the frequent rain in Scotland.
The return service was also extremely poor, with staff who were rude and disorganised. No receipt or confirmation was provided at the time of returning the vehicle. Only several days later did I receive an email confirming that the vehicle had been successfully returned.
Customer Services responded to every one of my requests in a dismissive and negative manner, without addressing or resolving any of the issues I raised.
Overall, an extremely disappointing experience and, in my opinion, very poor customer service.

Great service. Our family use this company every Months

Hemos estado esperando 1h a que nos atendieran en la oficina. Solo una persona para atender y entregar. Desesperante. Nunca mas

Beware: 1-hour late rule will cost you your booking and your money!

We had a terrible experience with Drivalia due to their rigid and unfair policies. Our flight was delayed, and we had to wait a long time at the baggage carousel—things that are completely normal and out of a traveler's control at an airport.Because of this, we arrived about 2 hours late to pick up our car. We were shocked to find out that Drivalia has a strict 1-hour grace period. They cancelled our booking, marked us as a "No-Show," and refused to give us a refund. An airport car rental company should have policies that accommodate standard flight delays. Instead, they took our money and left us stranded. Avoid them if you want peace of mind when traveling.

We rented a car in July, and upon arrival, we were told that for an extra £10 we would get better coverage, so we agreed. However, when I went to pay, the invoice had jumped from £470 to £920. I asked the employee about the increase, and he told me it was a deposit—unrelated to what we had booked—to cover any potential traffic fines.
​An hour later, when I received the contract, I realized they had charged me twice for coverage on the exact same car. When I returned the vehicle, I spoke with a manager who promised they would refund my money. As of today, nothing has happened.
​BE CAREFUL with what you sign and agree to, because they will try to "sneak in" a higher rate. Everything is now in the hands of my lawyers, and I will do whatever it takes to get back what is rightfully mine.

Dreadful service from start to end at Edinburgh.
More than "off site" 15min in coach to compound and massive waits. The staff neither hurry nor help.
Waited 1hr 30mins to collect a car where I had completed all paperwork online and due to the delay was unable to pick up a disabled parent waiting in wheelchair at airport despite notifying staff. Upon return they claim I had damaged the tyre and wanted to claim for the damage but when pushed was unable to confirm that the damage wasnt there before I collected. By their own admission they are "cheap for a reason" AVOID AT ALL COST !

Raghil was very kind and competent and explained everything in detail!

I rented a car from Drivalia at Edinburgh airport. Although when we arrived it was very busy Stuart and Robbie were super helpful. Drop off was very easy too.

Reserva a través de autoeurope con alquiler en Drivalia aeropuerto de Edimburgo. Contratamos un seguro adicional de cobertura 66€ extra que dicen que no vale y te meten otro adicional de 250 libras, además que no te quieren dar datos en papel te entregan el coche sucio lleno de golpes y sin combustible. Luego te dicen que tengas cuidado con las ruedas y los cristales que no cubre en el seguro que acabas de pagar adicionalmente y digo entonces el seguro para que es ? Y además la luna está llena de picotazos de piedras y las llantas todo rozadas e intentarán cobrarte luego a la devolución y dirán que el coche está sucio cuando ellos nunca los limpian de un cliente a otro. Eviten esta empresa a toda costa. Pagarán el triple de la reserva.

Shuttle took forever. Lady in the desk (Flo) was so not collaborative and harsh.
Car is not ready, incredible considering we arrived later than the time expected.
Now over 30 mins just to get the car.
Never ever again using this company

Era el tercer año que resecaba con ellos, me dieron un coche más pequeño y no pude cancelar la reserva habiendo contratado directamente con ellos
Estuve esperando una hora en sus oficinas hasta que me entregaron el coche
El último año que reseco con ellos

Took over half an hour for the bus transfer then 90 mjj in mutes to get the car.

Drop off took 20 minutes then another half hour wait.

AVOID

Ben was helpful, very friendly and great to work with!

My booking was done by booking.com. The rental car showed signs of heavy wear and tear and hadn't been cleaned—there was animal fur in the trunk. There was an information (warning) relatet with oil inspection out of date. However, the worst issue was that the car was handed over without two existing defects being noted in the handover report (even though four others were listed). Even after we brought this to the staff's attention, the report wasn't corrected, and the matter was dismissed as trivial. Yet, upon the car's return, those very two defects were subjected to close scrutiny. Had we not taken photos when we first picked up the car, we almost certainly would have lost our security deposit.

Very poor experience. Our flight was late and we called multiple times to arrange a latr pick up. Once we got there, obviously the car had disappeared into thin air and the only option was a car twice as expensive...
Avoid this agency at all costs.