Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... Se mer
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Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... Se mer
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Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... Se mer
Företaget har svarat
Företagsinformation
Om Drivalia UK - EDINBURGH AIRPORT
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, Storbritannien
- 0131 202 1710
3,5
Medel
665 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Reception was top class and…
Reception was top class and professional. Nothing was a hassle to arrange. Would highly recommend
11 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thank you Waene for your understanding…
Thank you Waene for your understanding and attention!! 😁
10 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Scammers
Read the terms and conditions (Edinburgh airport): if your flight is delayed they will keep your car for an hour and then "give it to someone else". You will find that somehow, in spite of having hundreds of cars in their carpark, they dont have a car similar to the one you booked. Don't worry, they can give you an upgrade for £200! A complete scam!
2 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
A importância de uma boa equipa
Aluguei uma viatura no aeroporto de Edimburgo e tenho a realçar a simpatia e disponibilidade da equipe. Apenas um reparo para o estado pouco limpo da viatura. No entanto, não posso deixar de recomendar. Voltarei.
24 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I hired a car for my trip to bring my…
I hired a car for my trip to bring my daughter back to uni but while there my daughter ended up being hospitalised so I needed to extend my rental. I returned to theoffice to do this and Marshall dealt with me and went above and beyond to help
7 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
Great experience, Wayne was a lovely fella great help
6 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben is the best!
3 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben was good and explained everything…
Ben was good and explained everything clearly
2 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne was really great and very helpful
1 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was high maintenance today having…
I was high maintenance today having forgotten a couple of things but Ben was fab in sorting everything out. And thanks to Scott, sorry about the message when you were on a day off, thanks for replying! Can’t fault these guys
31 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil has been very kind he made…
Raghil has been very kind he made everything easy for us!
30 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben the customer service guy was really…
Ben the customer service guy was really nice and Poole
29 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
5* service from Ben
Ben was incredibly helpful and really friendly. There was a problem with my booking but he solved it straight away and was very clear with all communication. Would recommend booking directly with this company branch.
28 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service…free upgrade as…
Great customer service…free upgrade as needed urgently for hospital visit ….Ben was fabulous!
28 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Staff are efficient
Staff are efficient, friendly & very helpful. Ben was excellent on my return with vehicle. I will definitely use Drivalia again. Thank you, Katy
28 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Had an amazing experience at desk
Had an amazing experience at desk. got fast service from Raghil.
28 januari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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