Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obv... Se mer
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Plats
Byt platsAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was l... Se mer
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Imad has regularly given me fantastic customer support for the last 18 months. I use Drivalia everytime now.
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. H... Se mer
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Företagsinformation
Om Drivalia UK - ABERDEEN AIRPORT
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Storbritannien
- 01224 608690
4,0
Bra
307 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Great service, Imad has been very helpful. It was my second rental in Aberdeen. Great service, quick handover of the car and highly recommended.
10 december 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Affordable, Easy, and Hassle-Free Experience
I recently hired a car from Drivalia UK at Dyce Airport for a short two-day trip, and the whole experience was fantastic. The price was very reasonable, and the car I received was even better than I expected—clean, comfortable, and in great condition.
The service at the desk was smooth and friendly, and everything was ready to go when I arrived. I booked through Booking.com, which made the whole process quick and effortless.
Overall, a great experience from start to finish. I’ll happily use Drivalia again!
5 december 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great car rental experience
Great car rental experience! The vehicle was in good condition, and the process was smooth from start to finish. A special thanks to Mrs. Rafia, who made me feel truly welcome with her warm and professional approach. Highly recommended!
4 december 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exécrable !!!!!!
Je préfère payer plus cher que de retourner louer une voiture chez eux. Le service est exécrable et ce sont des voleurs. Ils gardent votre numéro de carte de crédit pour vous charger plus tard lorsque vous n’êtes plus vigilants. J’ai du changer de carte de crédit
29 augusti 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Not great!We had to wait over an hour to sort the…
We had to wait over an hour to sort the car rental even though we had previously booked online. Hidden costs which almost doubled the rental cost were only made clear when we were in the office.
28 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Expect to wait to pick up your car if booked for first thing in the morning
It appears that the staff rarely turn up on time. Therefore the car that I was supposed to pick up from a flight this morning at 8.30 was not available for me. Another customer had been waiting since 8am. The team arrived at the office at approximately 8.40 but then took until 9am to get the computers etc. started. A real shame as I have had good experiences with Drivalia in the past. Simple fix.... if the team could be motivated to arrive in the office on time (even if they arent expecting bookings until slightly later in the day), it would help greatly. Im a big supporter of Drivalia usually. Thanks.
28 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always quick and handy Service will…
Always quick and handy Service will definitely recommend Drivalia Aberdeen Airport.
25 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hidden £1500 to be blocked out on a…
Hidden £1500 to be blocked out on a physical credit card. E wallet no use for this.
I didnt have one with me so I got charged an extra £100 for full insurance This would have been £60 if I had done it at the time of booking.
26 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
J’ai loué une voiture très très bien…
J’ai loué une voiture très très bien reçu et très compétent pour Léo et Aleerce merci pour tout.
26 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service at Aberdeen…
Great customer service at Aberdeen airport
16 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A great reception at the Lancaster…
A great reception at the Lancaster office where I was greeted by 2 of the most dedicated, professional office staff who made the whole hiring process flawless.
I’d definitely use this company again to hire a car. Thanks guys!
7 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid at all costs
Avoid at all costs, this place is a scam and will rob you of your money. Not an ounce of humanity. Use enterprise or an actual car hire place.. bunch of cowboys.
4 november 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best
Poor quality car
Poor quality car, needed servicing, stink of smoke, lots of damage on the car and poor customer service. Made us pay for extra insurance when we didn’t need it. Avoid avoid avoid! Partnered with easyJet
30 oktober 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Worst customer service ever
We booked a car for our trip to Scotland in August. When we arrived at the rental desk the car that we booked, an Opel Grandland, wasn’t there. They made excuses and offered us the only other car they had available which was a Renault Clio. Much smaller and only just fitted our luggage. The branch manager promised us a partial refund of the rental price but we did not receive anything. I took it up via their complaints system when we got home. Again we were promised a refund which would be processed by their accounts office. 2 months later and still nothing.
This is a horrible company to deal with and its customer service is the worse I have seen from any rental company, and I have hired lots of cars all over the UK and abroad in that time.
Avoid this useless company and hire with a reputable rental company instead.
Update - Drivalia have replied and told me to submit details of my complaint on their “manage my booking” page of their website. I had already done this after we got home, later in August and was told a refund would be issued, which has still not come.
I submitted another complaint on 26 October about not receiving the refund. As yet no reply.
Nothing so far has changed my opinion that this company is still useless and should be avoided at all costs.
8 augusti 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia will make money from your mistakes
I rented a car from DRIVALIA. I had to pay a fine after driving through a restricted road, but that was no issue; nevertheless, DRIVALIA found a way to make money out of this:
When they receive the fine, they pay the 50-pound fine and wait until 15 days have passed so they can charge the driver 100 pounds + Admin fees! instead of letting the driver pay the 50 pounds directly to the city council.
Very unethical indeed....
19 januari 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Truly awful
Truly awful. Waited 25mijs for the shuttle bus and then waited a further 35 mins in a queue in an awful mobile office to get the car. All people in the queue fuming. None of the logistics were made clear before booking. Rude condescending staff incredulous that anyone would have an issue with this poor service and operating model.
4 oktober 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very poor customer service at Aberdeen airport
I booked a car for pick-up at Aberdeen airport on 5th Sep this year. On arrival at the Drivalia desk I was told that they had cancelled my booking as ´they had no cars´. No reason was given for this situation and no forward warning had been given. I was not offered an apology, help with booking another car, offered a replacement or any help with onward travel. I´ve also been chasing Drivalia and Easyjet RentalCar (booking agent) for a refund since this date and so far have received neither an update or refund.
5 september 2025
Omdöme utan inbjudan
Svar från Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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