Drivalia UK - ABERDEEN AIRPORT Omdömen 

Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was late and my booking was invalid. She claimed someone else had turned up (really?) and taken the small car I had booked. She then asked for an additional £148 for a car for 3 days on top of what I had already paid. Walked to Enterprise around the corner and managed to hire a medium sized car for £84 incl of insurance from a very professional assistant. I had heard about appalling rip offs by Drivalia and this just proves the point.

Quick service when we needed a van for deliveries.

Grate service from Flor

Fraser ❤️ good service

Excellent and helpful staff. Very efficient check in and drop off

Was recommended by a friend. Spot on services. Really helpful staff there too.

Excellent Customer Service & Car are always in neat & clean condition

Todo ha ido genial con Drivalia. Gareth fue muy amable desde la recogida, nos explicó todo muy amablemente y recomendó sitios de la zona que íbamos. Repetiríamos con ellos.

Waited half an hour for a transport to the office, just to then over an hour to actually pick the car up. Really pushing overpriced insurance as well. Avoid.

Is it possible to give no stars?? Do not use this company. They are a scam. Booked a flight and car via easyJet to Aberdeen which was delayed- rang them to update on progress and when flight finally departed. They then charged us nearly £100 as we were more than 4 hrs late, they allegedly gave our car to someone else and then ‘only’ had one large car left. Told us to claim from easyJet which is impossible. Will never use them again.

Great smooth experience with Scott. He was lovely

Don fue muy amable

Imad was wonderfull, really helpful. Car was fine.

Great experience with drivalia
Sammi is such a gentleman, he just waited for us for 1 hour even after closing

The phone number for the Aberdeen office did not work, so I was unable to contact the branch before collecting the vehicle.

I had already purchased insurance through Enjoy Travel. However, because I did not have a credit card, I was unable to collect the car unless I paid £335 for Drivalia's insurance. I was also unable to use my girlfriend's credit card or change the main driver at the desk so her card could be accepted. I appreciate that some of this was due to booking through a third party, but it still resulted in a significant unexpected cost with no alternative option.

The car itself was an upgrade, which was a nice surprise. Unfortunately, on the third day of our six-day rental, the dashboard suddenly lit up with warning lights, the speedometer stopped working, and we pulled over as soon as it was safe to do so. The vehicle then became stuck in park.

I contacted the mechanical assistance number provided. Unfortunately, no one was able to inspect the vehicle until the following day. There was a local mechanic available who could have looked at the car sooner, but because they were not an approved repairer, we were unable to use them under Drivalia's policy. When I later spoke to the mechanic who had been assigned to us on the phone, he did not seem fully aware of the situation, and I had to explain everything again. It appeared that some information had not been passed on correctly by the recovery team.

As we were unsure whether the car could be repaired, I asked the recovery team whether a replacement vehicle could be arranged or transported to us in the worst-case scenario. They advised me to contact the Aberdeen branch. I explained that the phone number I had for the branch did not connect and asked if they had an alternative number. Unfortunately, I was simply given the same non-working number that I had already tried, leaving me unable to discuss any contingency plans with the branch.

I also asked whether overnight accommodation would be covered if we were left stranded. I was told that it would not. This was particularly concerning as we were in a remote area with limited accommodation options nearby.

Day three of our holiday was largely spent in an area with poor mobile phone reception, trying to find out how the rest of our trip was going to play out. There was also no suitable accommodation nearby if we had been left without a vehicle overnight, which only added to the stress and uncertainty. We were also told there was a possibility that the car would need to be towed to the nearest Drivalia branch, which was around five hours away. When I asked when this could happen, I was told it would likely be another day after the inspection. At that point, my girlfriend and I had no idea whether our holiday would be able to continue. We are currently in a long-distance relationship, so our time together is especially valuable, making the uncertainty particularly upsetting.

Fortunately, late that evening the warning lights disappeared, we carefully test drove the car, and the recovery was cancelled. However, the rest of the trip was overshadowed by anxiety about whether the vehicle would break down again. On the fifth day, more warning lights appeared. Although these were not red warning lights and the car remained drivable, they added to our concerns before eventually disappearing.

Overall, while I appreciated the complimentary vehicle upgrade, the lack of a working contact number, the unexpected insurance costs, and the handling of the vehicle breakdown made for a stressful experience. The uncertainty surrounding the reliability of the car significantly affected what should have been an enjoyable holiday.

***Update: My original review was what I considered a generous 2 stars. After receiving Drivalia’s response, I’ve updated it to 1. They acknowledged the disruption, inconvenience, and stress caused to our holiday, yet declined to offer any goodwill gesture or meaningful resolution. I understand that mechanical faults can happen, but how a company responds when things go wrong is just as important. Unfortunately, their handling of my complaint has only reinforced my original impression.

The whole rental experience at the counter (we had pre booked) was centred around trying to scare us into buying insurance that cost more than twice the cost of the original price. Thoroughly unscrupulous and untrustworthy. If you have a choice go somewhere else - I certainly will in the future.

Arrived extremely fast!
Drove beautifully!
Super friendly & helpful driver!
Would absolutely hope to travel with him again!
Cannot recommend Connor @ GLA enough! 5*+!!!

⭐ "Very professional and supportive team. They made my car-buying experience memorable."

Very good service and good guys in the office