Drivalia UK - ABERDEEN AIRPORT Omdömen 

Imad was wonderfull, really helpful. Car was fine.

Great experience with drivalia
Sammi is such a gentleman, he just waited for us for 1 hour even after closing

The phone number for the Aberdeen office did not work, so I was unable to contact the branch before collecting the vehicle.

I had already purchased insurance through Enjoy Travel. However, because I did not have a credit card, I was unable to collect the car unless I paid £335 for Drivalia's insurance. I was also unable to use my girlfriend's credit card or change the main driver at the desk so her card could be accepted. I appreciate that some of this was due to booking through a third party, but it still resulted in a significant unexpected cost with no alternative option.

The car itself was an upgrade, which was a nice surprise. Unfortunately, on the third day of our six-day rental, the dashboard suddenly lit up with warning lights, the speedometer stopped working, and we pulled over as soon as it was safe to do so. The vehicle then became stuck in park.

I contacted the mechanical assistance number provided. Unfortunately, no one was able to inspect the vehicle until the following day. There was a local mechanic available who could have looked at the car sooner, but because they were not an approved repairer, we were unable to use them under Drivalia's policy. When I later spoke to the mechanic who had been assigned to us on the phone, he did not seem fully aware of the situation, and I had to explain everything again. It appeared that some information had not been passed on correctly by the recovery team.

As we were unsure whether the car could be repaired, I asked the recovery team whether a replacement vehicle could be arranged or transported to us in the worst-case scenario. They advised me to contact the Aberdeen branch. I explained that the phone number I had for the branch did not connect and asked if they had an alternative number. Unfortunately, I was simply given the same non-working number that I had already tried, leaving me unable to discuss any contingency plans with the branch.

I also asked whether overnight accommodation would be covered if we were left stranded. I was told that it would not. This was particularly concerning as we were in a remote area with limited accommodation options nearby.

Day three of our holiday was largely spent in an area with poor mobile phone reception, trying to find out how the rest of our trip was going to play out. There was also no suitable accommodation nearby if we had been left without a vehicle overnight, which only added to the stress and uncertainty. We were also told there was a possibility that the car would need to be towed to the nearest Drivalia branch, which was around five hours away. When I asked when this could happen, I was told it would likely be another day after the inspection. At that point, my girlfriend and I had no idea whether our holiday would be able to continue. We are currently in a long-distance relationship, so our time together is especially valuable, making the uncertainty particularly upsetting.

Fortunately, late that evening the warning lights disappeared, we carefully test drove the car, and the recovery was cancelled. However, the rest of the trip was overshadowed by anxiety about whether the vehicle would break down again. On the fifth day, more warning lights appeared. Although these were not red warning lights and the car remained drivable, they added to our concerns before eventually disappearing.

Overall, while I appreciated the complimentary vehicle upgrade, the lack of a working contact number, the unexpected insurance costs, and the handling of the vehicle breakdown made for a stressful experience. The uncertainty surrounding the reliability of the car significantly affected what should have been an enjoyable holiday.

***Update: My original review was what I considered a generous 2 stars. After receiving Drivalia’s response, I’ve updated it to 1. They acknowledged the disruption, inconvenience, and stress caused to our holiday, yet declined to offer any goodwill gesture or meaningful resolution. I understand that mechanical faults can happen, but how a company responds when things go wrong is just as important. Unfortunately, their handling of my complaint has only reinforced my original impression.

The whole rental experience at the counter (we had pre booked) was centred around trying to scare us into buying insurance that cost more than twice the cost of the original price. Thoroughly unscrupulous and untrustworthy. If you have a choice go somewhere else - I certainly will in the future.

Arrived extremely fast!
Drove beautifully!
Super friendly & helpful driver!
Would absolutely hope to travel with him again!
Cannot recommend Connor @ GLA enough! 5*+!!!

⭐ "Very professional and supportive team. They made my car-buying experience memorable."

Very good service and good guys in the office

I've rented from the Drivalia branch at Aberdeen Dyce Airport many times now, and every single experience has been excellent. In fact, it honestly just seems to get better and better each time I visit.

The staff are consistently incredibly friendly, welcoming, and professional. One thing I really appreciate is how accommodating they've been when I've been arriving late—they've always been understanding and gone out of their way to help, which takes a lot of the stress out of travelling.

The customer service here is genuinely outstanding, and it's one of the main reasons I keep coming back. It's refreshing to deal with a team that clearly cares about its customers. I wouldn't hesitate to recommend this branch to anyone looking for a smooth, hassle-free car rental experience.

The Drivalia Aberdeen team are always fast, efficient and friendly.

Scam scam scam 💯 scam, they will show the less prices to book, then once you book and drop the car back, after few weeks times they will take more money from your account due to parking or toll tickets, if you ask the details they won’t reply, I have paid twice €170 extra, till now no responds from them, I would never recommend to use them ever, I’m actually in touch with legal advisor to file a case against them

Great customer service, Ask for MO. Would definitely recommend the service.

Great experience Usman was very helpful

Stuart was really helpful and assisted us throughout the process, highlighting the pros and cons of each option. We are very happy with his service !!

Always receive excellent service from the Drivalia team at Aberdeen airport.
Had a free upgrade.
They are always trying to improve their service.

Query Details: CS-3556371-02

Absolutely unacceptable experience with Drivalia in Edinburgh.

We paid more than €160 including the “Super Protection” insurance because we knew we would be travelling long distances across Scotland and wanted complete peace of mind in case anything happened. Ironically, one of the most basic things supposedly covered — tyre assistance — became a complete nightmare.

During our trip, the tyre warning light came on BEFORE the tyre eventually burst, yet the company continues to completely ignore this important detail in all of their responses.

We were approximately 200 km away from Edinburgh on an isolated road where barely any cars passed by. There were no nearby facilities, no restaurants, no bathrooms, and nowhere safe to wait.

I understand that recovery services can sometimes take time, and I was patient regarding the tow truck itself. What is unacceptable is that we waited almost 2 hours just to be informed that they could not find a tyre of the correct size for the vehicle. At that point, the only options offered were either staying overnight at a hotel and waiting until the next day for a tyre replacement, or returning with the recovery vehicle.

After this, we still had to wait approximately another 3 hours for the tow truck, resulting in nearly 5 hours stranded on an isolated road 200 km away from Edinburgh.

The company is now providing misleading information in their complaint response. Branch Manager Steve Brady claimed that recovery back to the airport branch was declined and that we did not attend the branch. This is completely false.

I personally travelled with the tow truck and accompanied the vehicle back to the airport branch around midnight. How could I simply allow a rental car under my responsibility to be taken away alone? That makes absolutely no sense.

When we finally arrived at the branch, we returned the vehicle before the end of the paid rental period, and no replacement vehicle was offered. The only thing offered to us was a taxi, which we had to pay for ourselves out of pocket.

It is also important to highlight that we paid for a 2-day rental period, yet due to this entire incident we were forced to return the vehicle on the very same day, losing almost the entire service we had already paid for, without any proper compensation, replacement vehicle, or fair resolution being offered.

To make matters worse, the Branch Manager closed my complaint case, preventing me from responding further or contesting the inaccurate statements made in their reply.

They also completely ignored the issue regarding the fuel used during the rental, as they did not even charge us for the fuel we consumed, seemingly assuming that because of this, we would simply overlook the entire incident and let all of these serious problems go unresolved.

I also have photos, screenshots, and records documenting the entire incident.

Very disappointing customer service, poor communication, lack of accountability, and no real attempt to resolve the situation fairly. I strongly advise people to avoid this company.

Un poco lenta la recogida,pero el trato excelente y el coche genial, un MG con 13 km,a estrenar….un lujo.
Solo esperar que recorten tiempos de recogida,resto de 10

Good customer service

We reserved a car for 3 weeks and paid in advance Upon arriving we were requested to pay an additional £730 for insurance. Our credit card has $65,000 CDL so we declined. They would not release the car to us unless we paid. They still charged us $1100 to rent the car and did not issue a refund. Strongly do not recommend

Avoid this company at all costs. We arrived on Saturday afternoon in Aberdeen and found this car hire company closed at 12 on Saturday??? Probably the busiest day of the week. We returned the next day and was told our booking had been cancelled and it would cost £165 to reactivate!! I’m sorry if this isn’t some sort of an undercover scam I’m a monkeys uncle