Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ordered a jacket but unfortunately wrong size sent and now no longer available. However the coat was beautiful and great quality . I received it very quickly and when I emailed about the wrong size b... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I ordered a dress for the first time last week, for a black-tie event 7 days later, and whilst it arrived really quickly - 2 days after ordering - unfortunately, the sizing was off and way too small.... Se mer

Betygsatt 4 av 5 stjärnor

I ordered a fur and faux leather jacket and the first thing is: it looks exactly like on the website. Unfortunately the sizing was a bit off, so I had to change it - the CS team has helped me extremel... Se mer

Betygsatt 5 av 5 stjärnor

Firstly, great communication of product delivery Wasn't sure as first-time order Was not disappointed The item for the money paid was quality value, just exactly what I was looking for and e... Se mer

Företagsinformation

  1. Damklädesbutik
  2. Bälten
  3. Klädbutik
  4. Klädleverantör
  5. Butik för modeaccessoarer
  6. Skobutik

Skrivet av företaget

Here at DIL HQ we believe every girl deserves to feel empowered and pretty both inside and out. Fashion is fast and so are we. With the latest on-trend styles dropping each week, Dressed In Lucy are here to serve you with all the GORJ looks that your wardrobe needs. Our styles cater for all you beautiful babes, sexy sirens and delicate dreamers. Our pieces are fantastic boutique quality at competitive prices. Why not follow us on social media? Tag us in your latest purchase and get featured! We ship internationally and are keen to keep spreading the Lucy Love worldwide!


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

156 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

paid for next day delivery didnt…

paid for next day delivery didnt receive for 6 days when Findlay came was very small so had 2 return

9 maj 2018
Omdöme utan inbjudan
Logotyp för dressedinlucy

Svar från dressedinlucy

Hi Victoria

Sorry to hear you had issues with the delivery of your item. We have checked our emails and are unable to find any correspondence from yourself regarding this. As you opted for Royal Mail we do state it is not a guaranteed next day service. We can see from your order it took five days to arrive (3 working days) If you pop us an email when your item has not been delivered on time our team are able to chase this with Royal Mail, due to the length of time it took to arrive in this instance we would always refund your shipping. We do encourage customers to contact us directly when they have an issue with shipping, we always dispatch goods the same day when the order is placed before the cut off time but unfortunately we are unable to offer any 100% guarantee once it is in the hands of a courier. We pride ourselves on using the most reliable couriers as we understand the frustration felt when your parcel is late or lost which is why we use Royal Mail and DPD. You are able to contact customer services via the online contact form or by emailing customerservices@dressedinlucy.com. You can also get in touch via our social media channels on Facebook, Instagram and Twitter.

With regards to the sizing, any complaints regarding the sizes are investigated. The returns form has a notes section for you to fill in if there is an issue with the item. Upon return the item would be measured against our size guide. If we find there to be a size discrepancy we would deem the item faulty and we would always offer an exchange or full refund for the item along with a written apology and discount code.

Once we have received your return, customer services will be in touch.

Kind Regards

Dressed In Lucy

Betygsatt 5 av 5 stjärnor

Lovely top

Lovely top! I was surprised found it looks better in reality then in the picture. Normal delivery took just a few days. Will definitely buy more! Thqank you

7 april 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchased a faux fur jacket

Purchased a faux fur jacket. No issues at all! Great quality for the price, approx £55. Beautiful lining also. This piece will last for years!

19 januari 2018
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Delivery

I think you guys should send an email where we can track our order or tell us when it will arrive

3 januari 2018
Omdöme utan inbjudan
Logotyp för dressedinlucy

Svar från dressedinlucy

Hi Beatriz

All orders have the tracking information attached to them. You simply just need to login to your account and click on the order. You will find the tracking information to the right of the screen. With your order, you ordered yesterday at 17:30pm. This means you ordered after the 3pm cut off point as advertised on the website. As you ordered after the cut off time this means your order will be dispatched today. Once this has been dispatched you will receive an email notifying you that the order has been dispatched. You will then be able to track your parcel on royal mail’s website as this is the service that you have selected. If you select DPD you will receive a time slot which tells you when it will arrive. Unfortunately royal mail does not offer this service.

Kind Regards

Betygsatt 1 av 5 stjärnor

Very concerned and disappointed

Placed an order yesterday for next day delivery and paid the additional amount. No idea whether it has been dispatched yet and it has definitely not been delivered next day. So far and based on what I have seen I would not use this company again .

3 december 2017
Omdöme utan inbjudan
Logotyp för dressedinlucy

Svar från dressedinlucy

Hi Judith

You placed your order on a Saturday. The business does not operate on a weeked unfortunatley. Our delivery section on the website does state the following:

Royal Mail UK Next Day Delivery
Takes 1 working day (if ordered before 2:30PM Mon-Fri, excluding Sundays and Bank Holidays) Please note this is not a guranteed service and can be subject to delays during this season.

This means that you have to have placed your order before 2:30pm Monday-Friday (on a working day), as it takes 1 working day to be delivered. Saturdays are not classed as a working day so your goods will not have been dispatched on a weekend. Your order will be dispatched today as today is a working day, to be delivered tomorrow. You will receive an email to let you know your parcel has been dispatched today.

We urge all customers to read the delivery section on the website as well as the terms & conditions prior to ordering to avoid any confusion or disapointment. If you do have any queries you can contact the customer services department mon-fri 9-5pm who will be able to assist you. We take all our negative reviews here seriously so find it rather concerning when we are given such a negative review when it involves an issue beyond our control.

Kind Regards

Betygsatt 5 av 5 stjärnor

Excellent!

Easy to order, fast delivery and really pleased with jacket I ordered - really good quality - will order from dressedinlucy again without hesitation.

12 oktober 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gorgeous cami.spot on.

Iv only just found this site and already love it. My item came very quick and the quality and design is spot on.my daughter is gonna love this cami. It's gorgeous and the sizes are spot on too. Iv already told others. Totally recommend.

2 oktober 2017
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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