Dreams - Telford Omdömen 

Oh my word, went out today with the intention of purchasing a super king soft mattress. Approached assistant a young man, who seemed to want to avoid contact. Advised the assistant I did want a Tempur, due to not liking what we have. Assistant goes sits on a TV bed with a remote control. Doing absolutely nothing, strange. He asked us absolutely nothing. Attempted to engage with him, asking what soft mattress do you have. Go upstairs to the 3rd Matress on the right, his response. I asked are you coming up to us. Yes I’ll be up, he didn’t bother to come up & assist us. Quite surprised, could hear his raised voice. I’m fairly outgoing, shouted down. We’ve found it I think, or words to that affect. He didn’t come up then either. Went back downstairs was again ignored. Then asked the same young guy what else do you have that’s soft, told us the Flaxby. Again he didn’t move from his spot & didn’t come over & assist, as is the norm at Dreams. The older guy sat downstairs at his desk. Well he didn’t even acknowledge us at all, not on the way in/out or whilst we were present. The woman remained behind her desk. Neither made eye contact or acknowledged us as their ONLY customers. What we didn’t tell them, was the mattress we have our sights set upon was indeed the Flaxby. Which could be regarded as higher end. The service was SHOCKING. Will I purchase from from dreams YES. Would I consider a purchase from the empty Telford branch, where staff get paid for nothing NO. Wednesbury Gallagher retail park here we come, your amazing. Telford Dreams WHEN not if you shut down. What on earth did you expect.

The staff were amazing helpful , friendly ,informed on all beds , explained the process step by step .
The delivery men were so helpful , polite , nothing was a problem for them .

Dreams Perfect Company

Sales assistant was extremely friendly, patient and pointed me in the right direction. They used a cool machine to match me up to what suits me and I ended up with my dream mattress and bought a new frame to go with it. They went through all the payment options clearly and explained how insurance benefited me. Couldn't fault. Delivery day was quick and smooth considering how difficult my road is.

We was greeted by a lovely man firstly.(forgot name sorry) Jade went above and beyond to help with our request, adding in added extras, advising on the best pillows for a person who gets warm easily, advised mattress protection best for our needs. We felt understood :) and walked away with what we needed and more.
Looking forward to our next purchase in the future!

Great friendly staff. Easy to chat with and no pressure selling.

Saff were very knowledgeable and helpful. Made it easy for me to make the right choice

The staff were very welcoming, informative and helpful.
Really helped us make the correct decision on a suitable mattrass and bed.

the whole team were attentive without being overbearing, we could browse without constant interruption.
Staff were very knowledgeable about ALL the products.

I bought the bed for my daughter for her birthday gift, l asked her if she was happy with the bed,She said she yes now she’s got used to the new mattress at first it felt hard ,but it’s nice not to have springs sticking in her back.So yes one happy person.

Very friendly service from Dreams and the Tempur mattress is a life changer! No more achy back or shoulder in the morning!

What great comfort getting in to the new cosy bed, we should have got a new mattress ages ago! Staff at Telford were so knowledgeable and helpful will certainly be back when we need another mattress in the future.

Excellent & efficient service by your delivery team, very proffessional

Wonderful, helpful, informative staff. Great product delivered on time, by two brilliant young men.

Shaun and Tash at Dreams Telford gave us exceptional service on our recent visit to purchase a mattress. They were really friendly and knowledgeable, making our shopping experience a great one.

Claire in Telford was absolutely lovely, easy to talk to and ordered with ease , delivered on the day and time arranged by two lovely helpful men and we love the mattresses .

Excellent service from purchase to delivery

Good quality bed and top of the notch delivery team😊. I am impressed and i recommend dreams beds and their delivery team. Happy customer 👏👏🙌💃

Delivery on time, the drivers rang beforehand to confirm an actual time. The installation went smoothly and the engineers wore shoe covers so as not to tread on the snow from outside.

Very good customer service from show room to delivery very satisfied.