The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... Se mer
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... Se mer
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Middlebrook Retail Park, BL6 6JA, Bolton, Storbritannien
- 01205332716
4,8
Utmärkt
452 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality mattress
Excellent quality mattress, great sales assistant, didn't push for a product I didn't need or want. Delivered the following week on time.!
15 februari 2026
Dreams visit was a Dream.
As i was visiting for the first time Dreams I was made to feel comfortable and no pressure was made for me to make a purchase at all and for other retailers it's a lesson to learn.Many thanks to all the staff.
Delboy.👍
13 februari 2026
Omdöme utan inbjudan
Great bed, comfortable and very sturdy
Really helpful staff at the store who gave me time to think about what I was buying The bed was delivered on time by the friendly delivery team. I put it together myself which is straightforward as the instructions are very clear.
The bed looks great and the under bed storage is very easy to access with the hydraulic lift system.
31 januari 2026
Five Star
Was superb order was done in store quickly and delivery team provided me with prompt updates and built bed in next to no time would highly recommend
16 januari 2026
We went to dreams looking for an…spare bed
We went to dreams looking for an ottoman bed for our spare room.The guy that looked after us was very helpful and we were sorted in half hour with the bed,mattress and payment.We booked a delivery date and were informed when the bed was on the way by the drivers.The service was great
18 januari 2026
We Purchased a new mattress
The staff member we met was helpful,polite & willing to answer all our questions
He was very knowledgeable regarding all the merchandise
We did not feel pressurised by the salesman
10 januari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Raised a request to add recycling…
After an initial issue with our order, Dreams was very prompt in their response and resolution, great customer service. The team members who delivered and built the beds were amazing too, a credit to Dreams.
4 januari 2026
Omdöme utan inbjudan
Svar från Dreams - Middlebrook
Good Afternoon Helen
Thank you for your review.
I am sorry to hear of the issues with your delivery.
We have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
Delivery
I was kept well informed of expected delivery time & they kept to schedule.The men were very efficient & organised in setting up the new bed ,without any problems & in removing the old bed ,they were pleasant & informative .
19 december 2025
great guidance from staff on day of…
great guidance from staff on day of urchase. very friendly and was offered a drink also. delivery men very friendly and punctual only slight downside. I purchased an expensive pillow 150pounds but unfortunately it’s not suitable
3 januari 2026
Worth the expense
My dad always said to never cheap-out on a bed or shoes; if you’re not in one, you’re in the other. It’s a great bed, well made and comfy. Quick delivery too and put together in a flash.
17 december 2025
Friendly and informed Dreams experience
Friendly and informed shop experience, good information preparing for delivery which was on time. Delivery personnel were friendly and efficient. Would certainly consider shopping at Dreams again.
22 november 2025
Very good the store were brilliant…
Very good the store were brilliant extremely helpful.The delivery guys came on time built the bed no problems.
14 december 2025
All is good very happy and a good night…
All is good very happy and a good night sleep very good place to go staff very helpful
12 december 2025
Good service and delivery
Very helpful sales staff they provide various options and combinations. The delivery was fast and very efficient plus the delivery team were very polite.
29 november 2025
Excellent Customer Service
Excellent Customer Service.
Professional staff, clear & concise information delivered.
Delivery agents performed to an excellent standard.
Nothing to much trouble. Happy to support me with needs on removal of old matress and replacement of new. On both occasions both internal & external colleagues exceeded my expectations.
17 november 2025
Delivered on time
Delivered on time. Good communication from delivery driver. Very comfortable mattress.
28 november 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.