The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... Se mer
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... Se mer
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Middlebrook Retail Park, BL6 6JA, Bolton, Storbritannien
- 01205332716
4,8
Utmärkt
452 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A very positive experience
A very positive experience. The sales colleague was very helpful and knowledgeable and took the time to show us many options and explained the differences between mattresses. We were given a warm, friendly welcome on entering the Middlebrook store. When we did decide on a purchase she was very efficient when dealing with us.
28 november 2025
Omdöme utan inbjudan
Great company to deal with
Great company to deal with. Very helpful and knowledgeable. Deliverd as arranged. Loving the comfy bed we purchased. Highly recommeded. Will use again....in a few years!
22 november 2025
Really like our new Tempur mattress
Really like our new Tempur mattress. Very comfortable, sleeping much better.
22 november 2025
Dreams Made Easy: Martin Is Your Guy
“Martin, the manager at the Middlebrook/Horwich branch, is an excellent person who truly puts customers first. He offered us a deal far better than we expected, and we are extremely happy with both the product and the delivery time. We would definitely recommend anyone looking for quality mattresses to visit the store and speak to Martin for the best deal.”
6 november 2025
Omdöme utan inbjudan
Great customer service
All round great customer service from bed selection in store to delivery.
14 augusti 2025
GREAT CUSTOMER EXPERIENCE THROUGHOUT
GREAT CUSTOMER EXPERIENCE THROUGHOUT. VERY PLEASED.
14 november 2025
Excellent sales personnel
Its the staff who were honest, respectful, decent and lovely people offered excellent customer service. Spent time and effort to get us what we needed mattresses bespoke.
19 oktober 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service. Absolutely gorgeous bed I love it and went back to order the matching draws.
19 oktober 2025
As i entered the store i was greeted by…
As i entered the store i was greeted by a nice young man who showed me the range and prices of the beds I wanted to see I thanked him then left I went to three other stores and returned to dreams where I then purchased the bed I wanted it was delivered on time and also built quickly
10 oktober 2025
How a salesperson should treat a customer.
I felt relaxed and unhurried yet I was given full information and advice. The staff member was courteous and not at all pushy.
A pleasant experience.
11 oktober 2025
Omdöme utan inbjudan
Professionals
From browsing to ordering & then delivery to fitting I have been very impressed with my experience.
Would recommend.
11 oktober 2025
Excellent service
Quick entry - removed picture off the wall to prevent an accident. Removed the old mattress easily.
24 september 2025
Excellent customer service
Excellent customer service. Staff were friendly and very informative, nothing too much trouble. Happily let our dog in and even provided her with a gravy bone and offered her a drink ( extra star) Fair price for what we bought, delivery on time. Paid a little extra to have our 3 beds put together by the friendly and professional delivery men, who also took away all the packaging, which was worth every penny. Highly recommend this company.
10 september 2025
Delivered on time and date as promised
Delivered on time and date as promised. Disposed of old bed and mattress. Assembled new bed. Worth additional charges.
12 september 2025
Detta är Trustpilot
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