Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... Se mer
I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... Se mer
We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, Storbritannien
- 01443 565821
4,8
Utmärkt
165 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Comfortable
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it down to 5 mattress and the lst one one we layed on we had absolutely fantastic mattress I have never slept 😴 💤 so well it's so comfy and I don't want to move in the morning and most of all excellent customer service which goes a long way 😀 thank you 😀
26 december 2022
Great service from moment we stepped in…
Great service from moment we stepped in the store friendly helpful advice from staff they knew their products
4 december 2022
Omdöme utan inbjudan
Absolutely fantastic team at dreams…
Absolutely fantastic team at dreams llantrisant! Very helpful and a cracking laugh.
Excellent service!
16 december 2022
Omdöme utan inbjudan
Good quality beds and helpful servicee
They helped me choose 2 good beds.The sales assistant was very patient. They arrived on time and are of good quality. I contacted the service department and the lady was very helpful.
31 oktober 2022
Omdöme utan inbjudan
Fantastic service always to help if…
Fantastic service always to help if there is a problem.
24 oktober 2022
Omdöme utan inbjudan
Thank you Richard and Simon!
I want to thank Simon and Richard for their exceptional customer service. From the moment I stepped into the store I was offered water, tea or coffee. Richard took the time to go through the different types of mattresses that would suit me. After about 45 mins I left the store with an amazing deal. I would recommend this store for anyone looking for a new bed or mattress.
17 oktober 2022
Omdöme utan inbjudan
Andy from the store was fantastic
Andy from the store was fantastic. Very friendly and provided great service. Didn’t feel pressured into buying while we were there, he provided us all the information needed to make choice of mattress that suited our needs.
15 oktober 2022
Omdöme utan inbjudan
An excellent experience at the Llantrisant store
An excellent experience at the Llantrisant store.
Friendly, attentive & knowledgeable team.
Salesperson Simon was outstanding 10/10
18 september 2022
Omdöme utan inbjudan
Went to the talbot green branch
Went to the talbot green branch, did bed test whixh was useful, chose bed with Jo who was good. Convenient service. Delivery good but one guy a bit fast to drop and go, other one fine and professional.
16 augusti 2022
Omdöme utan inbjudan
Very good service provided!
22 juni 2022
Omdöme utan inbjudan
Fabulous service in store (Llantrisant)…
Fabulous service in store (Llantrisant) staff took the time to ensure we made the best choice and made me feel at ease. Looking forward to mattress arriving.
29 april 2022
Omdöme utan inbjudan
Excellent customer service at the…
Excellent customer service at the Llantrisant store. Jo was lovely. Very informative. We left having had a lovely experience and look forward to our new bed!
27 april 2022
Omdöme utan inbjudan
My experience of dreams in llantrisant
The 2 staff that help me where amazing they showed me what would be right for me they took there time explaining everything did not pressure me into buying and very polite asked me if I wanted tea coffee or bottled water were very patient when I could not make up my mind but the help they gave was excellent as the bed mattress and headboard are the best bed I have ever had so comfortable I will certainly go back.
18 april 2022
Omdöme utan inbjudan
Visit to Llantrisant
Visited Llantrisant store and was assisted by Simon. Simon was very helpful and friendly, and really made the experience great for my partner and I. We left the store feeling completely at ease and reassured that we as customers were put first. He is an asset to Dreams and even stayed after finishing hours to run through the sale with us. He either should be promoted or receive a higher wage! Thank you Simon and we hope to see you again soon!
25 februari 2022
Omdöme utan inbjudan
Very helpful and informative
16 februari 2022
Omdöme utan inbjudan
I recently purchased a new mattress…
I recently purchased a new mattress from Dreams over the Christmas period. I explained my situation and that I had bought a Mattress on line the previous year on a Black Friday and it felt like I was sleeping on Concrete. The person then put me onto a computerised bed which gave details on what type of mattress would be suitable for me including support for my spine. I was then shown a choice of three mattresses given by the computer. The first was a little hard but the second was absolutely marvellous. I purchased the mattress immediately and was told it would be delivered within a week which it was. I am so glad that I bought the mattress and will never again buy a mattress or similar online again and would suggest that everyone go to a shop for similar items and test what you are looking for. Even at 74 yrs old you can learn something new each day.
13 januari 2022
Omdöme utan inbjudan
A pleasurable experience!
I bought my bed at my local store in Llantrisant. The staff were extremely helpful and friendly. After experiencing the 'made to measure' facility I had the choice between 3 mattresses. The bed and mattress was delivered and put together for me and the old bed taken away. A fabulous experience and superb service.
29 december 2021
Omdöme utan inbjudan
Brilliant customer service
Brilliant customer service, excellent buying journey.
30 augusti 2021
Omdöme utan inbjudan
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