Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... Se mer
I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... Se mer
We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, Storbritannien
- 01443 565821
4,8
Utmärkt
165 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dreams Talbotgreen
Went to find a bed in Dreams Talbot green,the salesman was helpful and informative. We selected our bed and mattress and arranged delivery. We were informed the day before delivery that it would be between 8 and 12 and then on the morning they contacted us when they were 30 mins away. The delivery men we polite and efficient, they put on over shoes, took the bed to the bedroom, put it together, told us to leave it at least 2 hrs before putting any bedclothes on it. They were very tidy and took away the packaging. We've had the bed for over a week now and so far so good.It took us a few nights to get used to the memory foam mattress but it is very comfortable.
28 november 2024
Staff were amazing and very helpful we…
Staff were amazing and very helpful we both love our new bed
12 december 2024
Bed and mattress
Seamless experience from placing order in store up to delivery where the delivery guys put the bed together and removed all packaging and left the room ready for the bed to be made. All in all excellent customer service.
29 november 2024
A Dream ExperienceExcellent service both in store and…
Excellent service both in store and delivery and build in our bedroom. No problems whatsoever. Everything removed as promised.
24 november 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Smell on the mattress is not pleasant
Smell on the mattress is not pleasant, don’t find it any better than the one we threw out if we’re honest. It was an expensive purchase which hasn’t lived up to expectations
22 november 2024
Svar från Dreams - Llantrisant
Good Afternoon Robert,
Thank you for taking the time to leave us your review and for speaking with me on the phone.
I am sorry to hear that you are not happy with your mattress, I will email you with what we had discussed and I hope to hear from you soon.
Many thanks,
Faye
Sales man was very friendly didn't push…
Sales man was very friendly didn't push us onto the dearest mattress that the machine picked for us. Offered us tea or coffee.
Delivery driver was friendly kept me informed when he would be arriving at the house.
15 november 2024
Super customer service
Staff in Talbot Green store are fab, very knowledgeable and friendly. Jo was lovely
9 november 2024
Omdöme utan inbjudan
Highly recommended
Delivery was within the two hour slot allocated and the delivery men were efficient, courteous and, after assembling the bed, took away all the packaging as arranged. I was more than pleased with their service and would highly recommend Dreams.
31 oktober 2024
Great experience
Helpful, friendly staff who listened to us and took time to explain different options. Lots of stock available to try in store, no pressure to buy anything.
29 oktober 2024
Omdöme utan inbjudan
I love my new mattress and are very…
I love my new mattress and are very pleased with it. The only bugbear was having paid nearly £1,300 for a small double mattress was that I had to pay an extra £29.00 for them to deliver it to the bedroom. Free delivery was to my front door, how they expect 2 elderly pensioners to carry it upstairs to the bedrooms, makes me cross. They took under five minutes to deliver and take off the plastic covering. However they were clean and tidy and polite.
13 oktober 2024
Greeted and made to feel welcome
Greeted and made to feel welcome. Offered drinks and a chance to have an analysis done on the sleep match bed. Then given specific pillows to take around and try the recommended mattresses.
Didn’t feel rushed at all. Mike was knowledgeable and friendly. Made choosing our new mattress so much easier
28 september 2024
Omdöme utan inbjudan
Staff very hepful
Staff very hepful and went through all of the options for us, before we made the choice of which bed was most suitable
28 september 2024
Absolutely fantastic service from the…
Absolutely fantastic service from the staff at the Llantristant store. Friendly,helpful and excellent knowledge of products.
10/10
20 augusti 2024
Omdöme utan inbjudan
Excellent service
Excellent service. Measured sleeping pattern for the correct mattress. Mattress is spot on.
17 augusti 2024
Excellent customer service at the Talbot Green store
Excellent customer service at the store, delivery on time, aware at all times what was going on with excellent contact
3 augusti 2024
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