Store guy was incredibly helpful, explaining how all different mattresses worked after my son did the sleep analysis. Delivery was on time and mattress delivered without fuss. My son said it’s so comf... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The whole process of buying a beautiful new bed was excellent from start to finish. The lovely salesperson in the shop was very helpful & polite, explained everything to me in great detail. The disman... Se mer
Really friendly helpful staff in the showroom and great range of beds. We only went for a look and felt no pressure to buy, but ended up buying a superb new bed which is much more comfortable than our... Se mer
Excellent service from Dreams recently! Purchased a new bed for my daughter from Leamington Spa store, Wendy was really helpful and found us the perfect bed and mattress. The delivery date was set, th... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Myton Road, CV31 3NY, Leamington Spa, Storbritannien
- 01926562309
4,9
Utmärkt
212 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The service from Dreams was excellent
The service from Dreams was excellent
The delivery drivers from Dreams were consederate respectful of the home
5 juli 2026
Store guy was incredibly helpful
Store guy was incredibly helpful, explaining how all different mattresses worked after my son did the sleep analysis. Delivery was on time and mattress delivered without fuss. My son said it’s so comfortable, he’s sleeping much better. Not sure if that’s down to the mattress or the side-sleeper pillow, maybe a bit of both!
4 juli 2026
First class
4 juli 2026
Delivery was on time
Delivery was on time. The chaps who made the bed up were very efficient and polite. All packaging was taken away. And the bed is absolutely fabulous.
13 juni 2026
Good quality product
Good quality product. delivery on time. Professional, friendly delivery team
7 juni 2026
All went according to plan
All went according to plan. Lovely customer service, delivery as agreed and on time and a very happy grandson loving all the sleeping space!
6 juni 2026
The customer service has been…
The customer service has been outstanding. The delivery was excellent - I particularly liked the fact the men had neoprene shoe covers to put on their feet!
31 maj 2026
Excellence all round…..
Greeted with a smile and warmly welcomed into store.
Offered us drinks.
David explained the brilliant Sleepmatch service.
Tried out 3 different mattresses and David explained the features of each one in detail.
Tried out 2 tempur pillows.
Chose a tempur medium mattress and soft tempur pillows (the 2 pillows were free of charge!)
Overall a very pleasant buying experience
12 maj 2026
Omdöme utan inbjudan
Fully Professional service.
Sales lady personable and competent, and was able to amend my order a few days later. Delivery/installation staff on time and very efficient, removing all discarded products. Very satisfied with the product itself. All highly recommended.
26 april 2026
Absolutely brilliant customer service
Absolutely brilliant customer service. Rosie and John couldn’t of done more to be of assistance.
16 april 2026
Went above and beyond to make the whole…
Went above and beyond to make the whole process educational and smooth
7 april 2026
Omdöme utan inbjudan
A dream come true.
"Five stars for Dreams! The entire process—from browsing in-store to the first night’s sleep—has been perfect. The quality of the product is top-notch, and the customer service made everything so easy. If you’re looking for a better night's sleep, this is the place to go."
3 april 2026
Great staff and products.
Really friendly helpful staff in the showroom and great range of beds. We only went for a look and felt no pressure to buy, but ended up buying a superb new bed which is much more comfortable than our old one and we're really benefitting from improved sleep quality. The delivery process was really well-organised too and the delivery men were very polite and helpful.
5 februari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Not good customer service
When we initially purchased our mattress at a cost £1200 we were really pleased with the service we received. We only had to wait a couple of weeks for delivery and everything went smoothly we were impressed with the whole process . We had extra protection for the mattress with extra warranty
Unfortunately this service did not continue when we had to call on the warranty guarantee. The promise made in the warranty
was not honoured and they tried to wriggle out of taking any action even though our complaint met the criteria for action. We have now written 3 times via email but are not getting any replies from the company .we are extremely disappointed and feel like we have been let down and even mis sold this product . It seems most likely that we will have to keep this saggy mattress that after 2 and a half years is not fit for purpose as the company has dismissed their responsibility and no one seems to be accountable so we feel that other customers should be advised to be cautious when dealing with this company.ALL in all the after care service is extremely poor to non existent and furthermore the company don’t care ……so BEWARE and forewarned .
22 januari 2026
Omdöme utan inbjudan
Svar från Dreams - Leamington Spa
Good afternoon Janet,
Thank you for taking the time to leave your recent review.
I am sorry to hear that you are disappointed with part of the warranty service provided.
So that we can look into this further we have requested some further details from you via Trustpilot.
We look forward to hearing from you.
Kind Regards,
Wayne
A new single bed
I was welcomed as I entered the store, & my requirements were dealt with professionally.
I was shown the beds & matresses suitable for me, & allowed time to make my choices.
I would definitely recommend Dreams to anyone looking to purchase a new bed.
2 mars 2026
Omdöme utan inbjudan
Excellent bed, positive experience
Everything about my experience with Dreams has been first rate. My initial ‘recce’ at the store was informative and straightforward. The wait time before delivery was reasonable (2 weeks). The delivery and assembly of the bed was a friendly and pleasant experience. But most of all, we love the bed and are sleeping more soundly in it than we have slept for years.
1 mars 2026
Great and polite customer service
We had a misunderstood but the customer service got promptly in contact and it came out OK.
20 februari 2026
Svar från Dreams - Leamington Spa
Good afternoon,
Thank you for your recent review.
I am sorry to hear that you are chasing a refund that has been processed.
I have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Delivered and installed my new bed
Delivered and installed my new bed, no fuss no bother. Can't ask for more than that
22 februari 2026
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