The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found e... Se mer
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It t... Se mer
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re pol... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 3C Riverside Shopping Centre, HP1 1BT, Hemel Hempstead, Storbritannien
- 01442 251886
4,7
Utmärkt
112 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
VERY NICE STAFF
VERY NICE STAFF. VERY HAPPY . WOULD LOVE TO PURCHASE AGAIN. TEN TEN SERVICE !!!!!
11 december 2024
Great service friendly and helpful…
Great service friendly and helpful definitely would recommend
1 november 2024
Happy with the purchasing process in…
Happy with the purchasing process in store , the delivery and putting the bed together, and ofcourse the bed. Thankyou
19 oktober 2024
Dreams provide a specialist service
I consider Dreams to be a specialist company supplying customers with the optimum (both in suitability and value-for-money) purchase.
19 oktober 2024
VERY FRIENDLY AND PROFESSIONAL STAFF
VERY FRIENDLY AND PROFESSIONAL STAFF.
KNEW THEIR PRODUCTS.
ABSOLUTELY NO HASSLE IN ORDERING OUR NEW BED. RACHAEL WAS PARTICULARLY HELPFUL AS WAS HER COLLEAGUE WHOSE NAME I CANT REMEMBER!
6 oktober 2024
Omdöme utan inbjudan
Helpful and professional 😃
27 september 2024
Very helpful customer assistant Rachel…
Very helpful customer assistant Rachel in the shop, really brilliant service. Helpful assistance and easy to contact the branch on the phone ( straight through, no multiple options ). Helpfull delivery men. Lovely comfortable mattress!
6 september 2024
What an amazing team
What an amazing team. Natalie was so helpful and we couldn’t have been happier with our mattress buying experience!
31 augusti 2024
Order placed by telephone and delivered…
Order placed by telephone and delivered 4 days later.
Delivery men were polite and helpful. Mattress is extremely comfortable and I am very pleased with it.
31 augusti 2024
Excellent service and customer care
From start to finish I received great customer care.
Staff in the local store were informative and very helpful.
Delivery, wow, not only did I receive e-mails and a text confirming delivery date, I also received a telephone call confirming delivery; on the day I got a call to say they were on their way and would be with me in 10 minutes, which they were, the delivery drivers took off their shoes at the front door, swapped over the mattresses with no fuss or bother.
A great customer care service all round, thank you.
22 augusti 2024
perchace from hemel by Rachel in store…
perchace from hemel by Rachel in store was very good to delivery before time stated all very good well done dreams excerlent service
2 augusti 2024
Perfect communication and a pleasant experience. Very courteous and helpful.
Perfect communication
Perfect timing
Very helpful and courteous team
Helpful with an issue they couldn’t disolve
25 juli 2024
Omdöme utan inbjudan
Great shop assistant
We found our shopping experience very pleasant. Not only that we found our bed and mattress (waiting for it to be delivered), the pre-booked consultation assistant, Rachel was extremely friendly, knowledgeable and genuinely helpful.
I found the mattresses slightly overpriced, so we had to make a smart compromise but she also helped with finding the right piece.
Rachel, Hemel Hempstead store, B358
15 juni 2024
Omdöme utan inbjudan
On time excellent job
The delivery was on time the men were polite and they did an excellent job taking all rubbish and checking that we were happy many thanks
23 juni 2024
Dream Team!
Great store customer service. Lots of product knowledge. Quick delivery. Good delivery team who put bed together. 10 out of 10 all round.
24 maj 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.