Bought a new bed from Dreams it is really well made and I am so happy with it I now have a comfortable good nights sleep. The customer services e was great right from buying where the staff knew every... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service. The item then arrived smoothly and as scheduled and my son is now having a really great sleep on his new purchase. Would highly recommend Dreams for dreaming. Thanks again a... Se mer
The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all n... Se mer
This is the third time we have used Dreams Clydebank and the people in the store couldn't be more helpful. Choosing a bed is tricky and the staff know how to be helpful without interfering! The who... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 8 Clyde Retail Park, G81 2XA, Clydebank, Storbritannien
- 01419 528709
4,8
Utmärkt
174 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New bed day
I am happy with the bed I got and the staff in the shop we’re so helpful and polite even offered tea and coffee keep up the good work and thank you mr mrs Dodd
29 november 2025
Great service …
I went to the Dreams store in Clydebank - looking to buy a mattress for my son who has neck/back issues . The sales assistant , Nicola I think ? was amazingly helpful , unlike another well known store i'd visited. i ordered online after consulting my son and delivery was also exemplary ! Would definitely recommend !
17 november 2025
They go out their way to help you
Debbie in clydebank shop was very helpfull and could not do enough to help me . And thank you to the two men that delivered and build the bed they were very helpfull
29 november 2025
Omdöme utan inbjudan
Very professional.wearing of shoe…
Very professional.wearing of shoe covers to protect my carpets.Explaining the features of my bed ensuring health and safety rules at all times. I have a metal headboard which I used on my old dreams bed.
The guys told me I could not use it on my new bed they waited for me to ask them to take it away I should have asked them to do it then.I was so blown away by the bed I didnot.Can you help me with this .How much would it cost to collect this .my tel number is 01436679411
14 november 2025
I visited the Dreams store in Clydebank…
I visited the Dreams store in Clydebank and was greeted by Kim who was very helpful and able to find the perfect mattress I could take home that day, and even packed it and carried it to the car for me. The other staff were also friendly and helpful and I would recommend anyone to get their mattress from this store.
2 november 2025
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Dreams - Clydebank
Goof afternoon Malcolm,
Thank you for taking the time to leave your recent review.
I am sorry that your mattress is not as comfortable as you were expecting.
I appreciate you taking the time to speak to me earlier and hope we have come to a suitable resolution for you.
Kind Regards,
Wayne
Mattress
Kim in the shop gave us great advice. Dreams delivered on the day and time chosen. The two delivery gentlemen were professional. They removed our old mattress and expertly placed our new mattress on the bed. Our bed is very comfortable. 😀
Thank you.
10 oktober 2025
Poor service
I Bought a bed frame which seemed ideal for someone with back problems and getting older it was electric ottoman and was called the Duxford , it was delivered and fitted up
In the middle of my room as I hadn’t finished decorating , that night I discovered it couldn’t be moved was far too heavy and 2 of us couldn’t move it , I went into store the next day and explained I was unhappy with the fact it can’t be moved the salesperson confirmed it was really hard and had to be broken down to be moved at all , so why was that not explained would anybody not want to move a bed at some point for decorating , I ordered another divan and was told because I had used interest free credit that had to be canceled and it would take a few days , A week later I hadn’t heard anything and called the store in Clydebank to be told you can’t return bed frames it’s against policy in store and you had to call head office , eventually I got a return call , telling me they would replace the bed it couldn’t be refunded despite it never been used and from finance they would only refund £300 of finance the rest would be paid in vouchers to be used in store , I asked if I could just return the whole order and cancel the finance and was told that was not possible . I feel let down by dreams and therefore would not recommended anybody buying a framed bed from them as I don’t understand why you wouldn’t tell customers these beds are impossible to be moved
19 september 2025
Svar från Dreams - Clydebank
Good Morning Carol
Thank you for taking the time to leave us your review.
I am very sorry to hear of your dissatisfaction with the bed you have ordered. I have tried to call you but was unable to get through. I have sent you an email with some further information and I look forward to speaking with you soon.
Kind Regards,
Nick
My new bed is great
My new bed is great, thanks for the nice service I got can’t mind the ladies name 😊
19 september 2025
Couldn’t fault Jordan in store was…
Couldn’t fault Jordan in store was brilliant and the two guys who delivered and set up my new bed were also brilliant! from buying to delivery can’t fault them and my new bed is so comfy
13 september 2025
Fantastic service
Fro. Shop floor to delivery and assembly excellent customer service, Friendly , helpful staff
14 augusti 2025
new bed
Didn't have a clue what bed to get but they helped me so much with information about all the beds I looked at and felt advised without being pushed into purchase
14 augusti 2025
Every good /knowledgeable service in…
Every good /knowledgeable service in the shop.
Delivered with no problems
25 juli 2025
Very comfortable bed with loads of storage space
Loving how comfortable the bed is and so glad we paid to have it assembled for us. The lift-up design is so much more efficient than drawers and provides great storage space. Excellent service and aftercare instructions
18 juli 2025
The service was quick and easy to pick…
The service was quick and easy to pick our mattress. Kim was very helpful to make sure that we had picked the right one. Great service.
29 juni 2025
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