Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... Se mer
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... Se mer
Företaget har svarat
Great staff, friendly and relaxed atmosphere. No pressure sale. Enjoyed my time picking out pillows which extended into purchasing a mattress and bed frame. The mattress matchmaker was a fun experienc... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Storbritannien
- 01284654822
4,9
Utmärkt
208 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great help from Nathan at Bury St Edmundes
Really helpful advice from Nathan at Bury St Edmunds, when we needed to change our mattress for a more comfortable one. Thanks Nathan
24 maj 2023
Omdöme utan inbjudan
Very helpful, polite and knowledgeable
Very helpful, knowledgeable and polite staff. They were happy to let us browse and were not pushy. Very happy with the purchase, comfy mattress. The delivery team arrived on time and again were polite.
15 april 2023
Very happy with the bed
30 april 2023
Very happy with the service…
Very happy with the service received,staff very helpful
and sleep station was excellent really helped with finding a suitable matress.
22 april 2023
Omdöme utan inbjudan
Excellent knowledge of the products for…
Excellent knowledge of the products for sale. Pleasant and warm welcome.
10 april 2023
Great staff and good knowledge of…
Great staff and good knowledge of products
1 april 2023
Omdöme utan inbjudan
Great service
Great service - guys delivered, took old bed away and set everything up for me.
Couldn’t have asked for more.
1 april 2023
Guys arrived o time
Guys arrived o time, pleasant and efficient, made the bed up took away the rubbish all in 40 minutes.
24 mars 2023
Purchase advice excellent and delivery…
Purchase advice excellent and delivery performed quickly and well. No problems at all.
12 mars 2023
The service was great
The service was great. Julie who advised me knew everything about mattresses there was to know. Professional and courteous at all times. I was extremely impressed by my experience.
12 mars 2023
great mattress
great customer service made you feel at ease would recommend dreams to friends and family.
14 februari 2023
Buying a new mattress
Jane the assistant was very helpful. Explained the differences and prices of the mattresses. We were allowed plenty of time to make our decision. We were offered as cup of tea. We are very pleased with our purchase.
12 februari 2023
Bury St Edmunds Store - Fantastic Customer Service!
Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he actually took the time to give us a complete explanation of different styles, types and functionality of beds all whilst not being too pushy.
Absolutely fantastic customer service from start to finish, I will absolutely be returning when the time comes!!
Thank you Nathan😊
12 februari 2023
Omdöme utan inbjudan
We were made to feel welcome as soon as…
We were made to feel welcome as soon as we got in the store. We were asked what we wanted and the price range. We were shown mattresses in our price bracket without any pressure to spend more. Wasn't judged because we didn't have a big budget . Was offered tea or coffee. Was shown the sleep mattress that recommends what type you need. Overall a lovely experience again which is why I went back to them rather than go to another store
7 januari 2023
Not long to wait for delivery
Not long to wait for delivery. Mattress very nice. Comfortable.
17 januari 2023
Couldn’t fault mattress at all,
7 februari 2023
Brilliant service
11 december 2022
Customer service was excellent
Customer service was excellent. Communications regarding our order was exactly as promised. The bed arrived on the date selected in time for Christmas.
15 december 2022
Our assistant was exceptionally…
Our assistant was exceptionally knowledgeable about Dreams products and made us welcome and relaxed allowing us to make the right informed decision about our purchase
14 januari 2023
Omdöme utan inbjudan
Greeted in store
Greeted in store. Asked what help they could be. Explained all of my options and pricing. Only gave guidance and did not feel I was pushed into any one product. Explained delivery and guarantee
27 december 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.