Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... Se mer
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... Se mer
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Storbritannien
- 01284654822
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good selection
Good selection, helpful staff, great experience in helping me find what i needed, helpful financial options.
New Bed
I bought a new single bed from Dreams (online) which was delivered promptly by a friendly delivery team. The bed was easy to assemble and, given its price, is of a very high quality.
We bought a super king from the Bury…
We bought a super king from the Bury store. We got the Tempur Mattress and Frame.
Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work out which price worked best for us. He even gave us “Natty’s top tips” from his experience with mattresses.
We were always offered a drink when in store and didn’t feel pressured.
The delivery was seamless, the men were very helpful and had great banter. They assembled the bed and showed my partner how to use the bed (electric ottoman).
Would highly recommend.
We have never slept better.
New mattress needed!
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the information about said mattress so was able to make her choice. The delivery men took her old one away and placed the new one. Mum was told it would take a few nights before she got used to the mattress, but within the week she was sleeping most of the night which she had not done in a long time.
We found everything we needed
We found everything we needed. Excellent service - thank you, Ryan!
Very pleased
Needed a new mattress / bed base , the advice and information given was excellent and we are very pleased with our purchase. Highly recommended. The delivery team were also excellent and knowledgeable of the product and services.
Nice bed with reliable delivery
Very happy with the bed had it delivered on time early morning with good communication from the delivery driver .
Very good service from purchase to delivery.
From the time we went to pick our new mattress in the Bury St Edmunds shop to when it was delivered we have had a very good service.
We are very pleased with the mattress it is supportive and comfortable.
Friendly and helpful staff
Friendly and helpful staff. Kept up to date on delivery progress. Delivery staff respectful of my home
So easy and quick to order in store
So easy and quick to order in store. Delivered 4 days later. Fantastic delivery guys, who set up our super king ottoman bed and headboard beautifully.
All in all a great experience from the Bury St Edmunds team. Thank you!
We love our Tempur mattress!
We got a dreams fakenham mattress
We got a dreams fakenham mattress. This was long overdue for us, as our old mattress had definitely worn out...it was so bad my husband was sleeping on the sofa!! We ordered our mattress and got it delivered quickly,(with our free mattress protector). we LOVE our new mattress, it's very comfy and hard to get out of bed now.we also got a free "snusan", she is very sweet and I would have like a" beddy" to go with her but I wasn't allowed to buy one. All in all, thanks dreams, from the guys in the shop, to the guys who delivered....I all did a great job.
My Dreams bed is giving me sweet dreams
Helpful
Helpful, welcoming and knowledgeable. I was able to try lots of options to find the right mattress for us.
very good first impressions of the bed
excellent service, especially the whole ordering process and then the delivery and bed building (incredibly swift and done professionally) - good value beds, and seem at early use, very good quality for the price,
Listened to
Listened to, guided to the correct level of comfort on our Tempur mattress - all done professionally and goods delivered on time by two brilliant operatives. Old mattress taken away at same time saving us disposal issues.
Good service
The assistants were helpful, informative but honest about what would best suit, and were available without being too pushy.
Great experience
Great experience, we only went to have a look , after Tom got us , was so good we got a bed we wanted
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







