Broadstairs Dreams staff were very welcoming, quite thorough and patient. I came in not knowing really what I needed. The manager came over with a smile and some questions and steered me over to the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... Se mer
Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... Se mer
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, Storbritannien
- 01843317034
4,9
Utmärkt
224 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy experience and friendly staff
2 mars 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Shop elsewhere NOT at Dreams
This is an Honest and accurate review......
I paid £1399 for a Super king size Mattress on 24/03/2022
5 weeks later we noticed the the bed was beginning to sag / dip on each side of the bed, I contacted Dreams, they sent a technician to survey the Mattress his reply, when I declined his findings said that because the Mattress is dipping, it was because I should have turned it every 4 weeks....I was never told this very important fact at the time of purchase, if I had been told this important fact I would never have purchased it as my wife and I have back problems, the Mattress is very heavy at 87k no way could we turn this on a 4 weekly basis.
Dreams have a policy that they care about the nation's sleep and want everyone to sleep like a log, but because my expensive Mattress is Sagging / dipping I roll off the edge of the bed.
Dreams have good adverts on the TV, they have recently posted record profits,
They only want your money as there is zero customer care.
I would have given NO STARS if I could and my Money back....please contact me ASAP you have my phone number and email address.
24 mars 2022
Omdöme utan inbjudan
Svar från Dreams - Broadstairs
Dear Mr Lee
Thank you for taking the time to speak with me today.
I am sorry for your dissatisfaction with the mattress. Whilst I appreciate the frustration you are experiencing, I can only reiterate that two separate inspections have deemed the mattress to be performing as it should.
I do hope that when we speak again we can come to some sort of amicable resolution, and if you have any further questions or queries, please do not hesitate to contact me.
Many thanks
Peter
every thing was effortless
14 februari 2023
Excellent service from start to finish
Excellent service from start to finish, Caitlin is a credit to your company
12 februari 2023
Great service
Great service and good technical knowledge by the sales team. Very pleased with the mattress purchased and very comfortable.
3 januari 2023
Wasn't sure about an extra firm…
Wasn't sure about an extra firm mattress but it is great back doesn't hurt much with two types of arthritis the memory mattress is brilliant
9 februari 2023
Broadstairs Westwood Dreams - Outstanding Service and Products
Caitlyn from Broadstairs Westwood was so helpful in finding me the perfect mattress and a great deal. She was friendly and informative, and not too pushy which I really appreciated. Everyone in the store was helpful and I would definitely use this store again.
31 december 2022
Omdöme utan inbjudan
Found the perfect bed to buy with help…
Found the perfect bed to buy with help from a employee Caitlin at the westwood cross store (Broadstairs) who helped us with any queries we had, with fantastic advice, sharing a few laughs and lovely conversations along the way.
11 november 2022
Omdöme utan inbjudan
Dan was a great help today helping us…
Dan was a great help today helping us find a new bed he was very polite offering us drinks and pillows would definitely recommend his service
4 november 2022
Omdöme utan inbjudan
great staff and delivery. Fab. Bed!
Great sales assistant Georgia, even stayed late to help me. She was so kind and not pushy, it was a very positive experience and if I’m going to spend lots of money ( for me) it was a pleasure to spend it with such a lovely assistant, she and her boss were great. Also the kindness and understanding of the delivery men who really excelled removing my old bed, over and above! Great Delivery 1st November
1 oktober 2022
Omdöme utan inbjudan
Exceptional service
12 oktober 2022
Omdöme utan inbjudan
A pleasant shopping experience
7 oktober 2022
Omdöme utan inbjudan
Excellent products and service
Our Dreams assistant listened intently to my requirements and suggested acceptable solutions. With her guidance, the mattress I chose answered the case in every way. In the unlikely event that I am not satisfied, she explained the Dreams replacement policy, together with several other benefits on offer. Altogether a very satisfactory experience.
3 oktober 2022
Omdöme utan inbjudan
Our visit to Dreams was thoroughly…
Our visit to Dreams was thoroughly enjoyable with excellent assistance, no pressure and allowed to browse with assistant on hand to answer any questions, would recommend Dreams beds to anyone
28 augusti 2022
Omdöme utan inbjudan
Brilliant service from Dreams
Brilliant service from Dreams, communication was excellent and the mattress has given me a decent nights sleep, best in years!
13 augusti 2022
Omdöme utan inbjudan
Don manager at Westwood cross store was…
Don manager at Westwood cross store was excellent.
He allowed me time to try as many beds as I wished.
He gave information and advice that I needed and allowed me to choose at my pace.
He is a credit to the company.
I hope he gets recognised his customer service.
Thank you Don.
13 augusti 2022
Omdöme utan inbjudan
Broadstairs Store -Thornbury Bed
Broadstairs Store
Staff very knowledgeable on their products and very professional but not pushing for a sale. Shown every courtesy and left store having completed our purchase and totally satisfied with our experience.
6 augusti 2022
Omdöme utan inbjudan
Staff and delivery drivers were very…
Staff and delivery drivers were very polite and helpful. The mattress and pillows were perfect
18 juni 2022
Omdöme utan inbjudan
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Made to feel at ease by Mark ( assistant manager ) who wasn't pushing for a sale. Broadstairs branch.
11 juni 2022
Omdöme utan inbjudan
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