My husband and I felt at ease as soon as we entered the showroom. We spent time browsing before the very friendly manager came over to assist us. He was extremely knowledgable finding the perfect m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic I come to this store Blackburn dreams all the way from Preston for INNY. Abseloute fantastic service he provides such care can be daunting what to buy but the way he understands everything a... Se mer
Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... Se mer
Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 3 The Peel Centre, BB1 3HT, Blackburn, Storbritannien
- 01254924848
4,8
Utmärkt
222 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service, friendly, helpful staff, delivery was made on time
17 december 2023
Amazing staff
Amazing staff, support knowledgeable and friendly. The hot chocolate was amazing. The bed machine that tells you which mattress would be good for you really works!
30 december 2023
Omdöme utan inbjudan
FROM THE FIRST STEP INTO THE STORE A…
FROM THE FIRST STEP INTO THE STORE A HELPFUL AND KNOWLEDGABLE YOUNG LADY GAVE US HER FULL ATTENTION. WE TRIED MANY BEDS AND SHE NEVER SHOWED ANY WISH TO RUSH US. THE FITTERS DELIVERED ON TIME AND QUICKLY ASSEMBLED THE BED, NO MESS VERY GOOD RESULT.
22 december 2023
I love my new bed
I love my new bed worth every penny. Service was awesome start to finish.
1 december 2023
unbeatable
The service was first class, both in relation to the purchase and the delivery.
12 november 2023
Really good service from Dec
Really good service from Dec, knew all about the products, offered us tea and coffee and wasn’t pushy at all
1 november 2023
Omdöme utan inbjudan
Excellent service
We were greeted by a young man (dec) who was very friendly and offered us a warm drink.
When we told him we didn't really know what we where looking for, he listened to our wants and needs and suggested we try out the sleep master.
He told us how it works and what it is for and that it generates the best mattresses specific to our needs and comforts.
Then, off we went around the store, Dec with paper in hand and knowledge in his head.
He was very knowledgeable, generally about anything to do with beds and mattresses.
Once we had chosen our bed and mattress, the ordering process was super easy.
I think we where sat for about 15-20 minutes going through any extras we would like and asking questions which Dec answered confidently.
There was I think three different types of payment methods which made it super easy and stress free. We decided to pay the full amount.
Thanks for the service
10 november 2023
Omdöme utan inbjudan
Products on offer and the service we…
Products on offer and the service we received were 100%
28 oktober 2023
Omdöme utan inbjudan
From the time of entry to the retail…
From the time of entry to the retail shop till delivery
5 star
8 september 2023
Comfy firm mattress purchased.
We knew what we wanted firm mattress with good longevity.We were advised what mattresses and what offers were available.Managed to get the offer of 4 Slumber land pillows as well.Good customer service kept up to date with delivery and old mattress taken away.
29 augusti 2023
Purchase
Instant service purchased what I required instantly with excel customer service again
11 augusti 2023
10/10 would recommend
Dec was a pleasure to deal with and is a credit to the Blackburn store team. He was not at all pushy and listened to what we were looking for and made meaningful recommendations rather than just steering us towards the most expensive options
30 juli 2023
Omdöme utan inbjudan
Great quality mattress
Great quality mattress. Their member of staff Solly, was very professional and knowledgeable and helped us to pick the right mattress.
5 augusti 2023
Helpful service in store and bed…
Helpful service in store and bed delivered and installed efficiently.
4 augusti 2023
Excellent service
4 augusti 2023
Very helpful and polite
29 juli 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Where to start pleaavoid at all costsse avoid this…
Where to start please avoid this retailer at all cost! We ordered a bed and mattress from dreams blackburn store was told it would be deliverd after 3 weeks we waited for weeks and weeks then they said it was out of stock so we got a bed delived which was ok mattress was shocking felt nothing like the showroom one asked if we could change after lots of calls they said yes mattres arrived didnt fit the bed then the bed frame broke sent a guy to have a look he did his report sent new bed which had broked lats mattress still dosent fit bed frame and now the lift up part of the bed has collapsed its a nightmare and we are expected to sleep on this while they send someone out to look its a joke and will never ever used these total clowns ever again.
14 juli 2023
Omdöme utan inbjudan
Svar från Dreams - Blackburn
Hi Craig
I am very sorry for the experience you have had with your order to date. I would very much like to look into this for you, however we cannot locate your order with the details provided.
As such, we have requested this information via Trustpilot, and will hopefully be in contact with you shortly.
Many thanks
Peter
The company informs very well as to…
The company informs very well as to delivery time, how to handle new bed in the first few weeks. We had a very good nights sleep on the first night. No need for a period of ajustment to get 'used'to the bed. All great stuff
12 juli 2023
Detta är Trustpilot
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