I was dubious after seeing all the reviews on here and what a bad rating they have, I actually found the guy on a forum on facebook, hes a bike owner himself and told me exactly what i needed to order... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely shocking service. Ordered my order on the 27th May and paid extra for next day delivery service. Still no details about shipping on 29th May! After I emailed them I received an email back... Se mer
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After sales service in very poor. I had a battery go faulty and they refused to honor the warranty. They gave me absolutely no support or advice. I have no reason to lie. You have just taken you... Se mer
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Sold me express next day delivery for an additional cost - purchased Thursday morning and was delivered the following week, when I took this up with them they didn't seem to think this was an issue.... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
One of the UK's leading sellers of Motorcycle Parts and Clothing
Kontaktuppgifter
Unit 2 Pressmore Lodge, Ashley Green Road, HP5 3PF, Chesham, Storbritannien
- 01494 778 848
- sales@drbikes.co.uk
- www.drbikes.co.uk
2,4
Dålig
209 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
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Absolutely shocking service, and quite rude to be honest.
Absolutely shocking service.
Ordered my order on the 27th May and paid extra for next day delivery service. Still no details about shipping on 29th May! After I emailed them I received an email back immediately saying they had despatched my order and it will arrive on the 1st of June?? I rang the company and got quite an abrupt person (who apparently was the team leader) saying they had emailed me saying they didn't have anything in stock (they didn't email me) when I challenged this he got quite cocky saying I don't know what you're expecting? As a company we've done everything we were supposed to? When I asked to speak to a manager he laughed at me and said "yeah right I'm not doing that! He won't do anything!!!" Then replied if you don't want the order why dont you just send it back!
Avoid this company at all costs.
29 maj 2026
Omdöme utan inbjudan
Svar från Drbikes
We are sorry that you were unhappy with your experience, however we feel this review does not accurately reflect the events surrounding your order.
Your order was placed at 6:52pm on 27th May, after our business had closed for the day, so it could not be dispatched that evening. The following morning, at 10:21am, we emailed to advise that the oil you ordered had temporarily sold out. We explained that new stock was due the next day and that we would refund the additional next-day delivery charge while still sending the order on a next-day service once stock arrived.
Unfortunately, we did not receive a reply to that email.
Tracking information was provided once the order was dispatched. During a subsequent telephone conversation, members of our team were subjected to abusive language and comments that we considered unacceptable. We operate a zero-tolerance policy towards abuse or discriminatory behaviour towards our staff, and for that reason the call was not escalated further.
We always aim to provide excellent customer service and keep customers informed when unforeseen stock issues arise. While we regret that this order did not meet your expectations, we believe we acted appropriately and communicated the situation as soon as possible.
I was dubious after seeing all the…
I was dubious after seeing all the reviews on here and what a bad rating they have, I actually found the guy on a forum on facebook, hes a bike owner himself and told me exactly what i needed to order for my bike and once i checked it was in stock and had the funds I decided to put my faith in what he said...so glad I did! parts arrived exactly when he said, I had 3 emails. 1 from them confirming my order another saying it had been dispatched and another from royal mail saying it was in the post. Genuine article turned up and I was super pleased. Theres a lot of human error i can see in parts ordered by plp or being damaged by wrong fitment which is not DRbikes fault. people need to understand that if you mess up its not the companies fault stop trying to blame them. Well done DR Bikes 100% will be back for more as my parts perish and need replacing.
25 maj 2026
Omdöme utan inbjudan
Still waiting for a refund of £77.49 after 6 weeks
Still waiting for a refund of £77.49 after I ordered an item which was showing as in stock on their website, I chased it after a few days to see when it would arrive as I was in a hurry and had selected next day delivery. DR Bikes then said it would have to be ordered in despite the website still showing the item was in stock. I cancelled it as per my rights and got the item elsewhere. They told me on 8th April they had processed my refund and sent me a email saying it had been refunded, but still no refund received. This is almost 6 weeks ago now. Have had to go through my bank on the chargeback scheme which will end up costing them more money than the original refund. My last review was removed by them and they wrote a reply with some falsehoods within it so I’m writing another! I wouldn’t have to write another review if they just gave me my money back. Why say you’ve refunded the customer when you haven’t. No bank takes this long to refund a payment and we all know it.
6 april 2026
Omdöme utan inbjudan
Svar från Drbikes
We are disappointed to receive yet another edited version of this review, especially as we have already provided clear evidence on multiple occasions showing that the refund was processed correctly from our side.
To clarify the situation, the order was cancelled at your request and the refund was issued promptly by us. Confirmation of this was sent to you, and we have since resent proof of the refund transaction several times in an effort to resolve this matter amicably. We have been transparent throughout and have always responded to your communications.
Unfortunately, despite repeatedly receiving proof that the refund was processed, you have continued to post and amend reviews containing misleading statements suggesting that no refund was issued. We must make it clear that once a refund has been processed by the retailer, the speed at which funds appear back in a customer’s account is controlled by the banking/payment system and is not something we can influence.
You also chose to raise a chargeback claim with your bank. We fully cooperated with the investigation and supplied all relevant documentation, including proof of refund and copies of the correspondence exchanged. We are satisfied that we acted correctly and professionally throughout the process.
While we fully respect every customer’s right to leave feedback, we do not believe it is fair to continue publishing inaccurate claims after evidence has repeatedly been supplied. We have spent a significant amount of time trying to assist and resolve this matter professionally.
As a business, we always aim to provide honest service, quick communication, and fair resolutions whenever issues arise. We remain confident that we handled this case appropriately and in line with our obligations.
Sold me express next day delivery for…
Sold me express next day delivery for an additional cost - purchased Thursday morning and was delivered the following week, when I took this up with them they didn't seem to think this was an issue. All they had to do was understand they had sold me something they didn't provide and give me my £3 back and I would've been fine with that.....
***After the reply to the review above - there was no phone conversation this is fiction, just provide better customer service and you might not get so many 1 star reviews!
20 april 2026
Omdöme utan inbjudan
Svar från Drbikes
Good afternoon,
Thank you for your message.
Your order was placed on Thursday, and as per our policy, we dispatch items within one working day. The item was therefore posted on Friday using a next working day delivery service, and it was delivered on Monday.
Please note that working days do not include weekends. This information was also explained during our phone conversation and in our previous email correspondence.
If you have any further questions, please let us know.
Very rude company to deal with never…
Very rude company to deal with never again paid for next day delivery they took 2weeks to deliver and customer services are disgusting u can put all the appolagise on here but that does not change the way this company behaves just read the reviews
1 april 2026
Omdöme utan inbjudan
Svar från Drbikes
We are sorry you feel this way, however we do need to clarify the circumstances surrounding your order.
The item you ordered was clearly marked as back order on the product page before purchase. This information was also shown again on the order page during checkout and within the order confirmation email sent after the order was placed.
In addition to this, we contacted you multiple times by email to keep you updated regarding the status of the order and also attempted to call you. Unfortunately, we did not receive any response from you for over a week despite these attempts to make contact.
We always try to keep customers informed as much as possible and can only work with the communication we receive in return. We understand delays can be frustrating, but in this case the back order status and updates provided were clearly communicated throughout the process.
After sales service in very poor
After sales service in very poor. I had a battery go faulty and they refused to honor the warranty. They gave me absolutely no support or advice.
I have no reason to lie. You have just taken your customer service to another level of low, making accusations of lying.
I feel very embarrassed for you.
20 april 2026
Omdöme utan inbjudan
Svar från Drbikes
We are sorry you feel this way, however we do need to clarify the situation.
After receiving the serial number details you provided, we checked the information and found that the battery in question was not originally supplied by us. As a result, we were unable to process a warranty claim directly on the item.
We therefore advised you to contact either the original retailer the battery was purchased from or the manufacturer directly, as they would be able to verify the warranty status and provide the appropriate support.
At no point were you refused advice or intentionally left without assistance. We responded based on the information available to us and directed you towards the correct route for warranty support.
We always try to help customers where possible, even when products have not been supplied by ourselves.
I am sharing this to warn the UK biking…
I am sharing this to warn the UK biking community. This retailer demonstrated a staggering lack of product knowledge and resorted to disgraceful intimidation tactics to avoid a standard return.
I purchased a set of Stomp Grips—a standard DIY part—which arrived with defective adhesive. The merchant’s 'expert' excuse was that an adhesive pad requires 'professional shop installation.' If a specialist bike shop truly believes a peel-and-stick adhesive pad is a complex mechanical task, they are clearly out of their depth. It was a transparent and embarrassing attempt to avoid a return that contradicts the manufacturer’s own DIY instructions.
Most absurdly, the merchant attempted to claim that requesting a return for a faulty item was 'fraud.' They even provided a 'Police Crime Reference Number' in a desperate attempt to intimidate me. It is hard to fathom how a business owner can be this clueless. Fraud requires dishonest gain; returning a defective physical item for a refund is a basic consumer right. Using the police as a 'heavy' to silence customers is a disgusting abuse of the system.
Thankfully systems like PayPal are there to protect consumers and provided a full refund once returned.
This business is rude, technically clueless, and legally illiterate. They prefer to throw around baseless police threats rather than provide basic customer service. Save yourself the headache and buy from a reputable dealer who actually understands the parts they sell.
UPDATE:
The merchant’s response above is a perfect example of the obstructive experience I’ve described. I would like to clarify the facts for the record:
No Abuse or Foul Language: The merchant’s claim of 'abusive language' is entirely fabricated to deflect from their own conduct. At no stage in our correspondence was any foul language used, nor were any threats made. Insisting on one's legal rights after being sold a faulty product is not 'abuse.'
Admitted Legal Failure: In their reply, the merchant admits they directed me to the manufacturer. Under UK law, the retailer is responsible for faulty goods, not the manufacturer. This is a basic failure of professional duty.
The 'Fraud' Invention: The merchant notably avoids addressing the fact that they accused a customer of 'fraud' and provided a 'police reference' simply for requesting a return on a £60 item. It is an absurd and malicious escalation of a simple civil matter.
The Outcome: If the merchant’s version of events were accurate, they would have won the dispute. Instead, PayPal reviewed the technical evidence and the manufacturer’s instructions, found in my favour, and mandated a full refund.
UPDATE 2
The merchant has now publicly admitted this is a 'simple stick-on product.' This directly contradicts their original reason for denying my refund, where they claimed the part required 'professional shop installation.' You cannot have it both ways. They manufactured a technical requirement to obstruct a return, then called it 'simple' to belittle the customer once they lost the case.
I have no interest in further correspondence with this business. Riders: let this owner's response be a warning of how they treat customers who receive defective stock.
24 mars 2026
Omdöme utan inbjudan
Svar från Drbikes
We’re sorry to hear that you feel dissatisfied with your experience, and we take all feedback seriously. However, we would like to clarify a few important points for accuracy.
The issue reported appeared to be related to fitment/application rather than a confirmed product defect. Stomp Grips are designed as a DIY product when installed correctly, but improper surface preparation or application can affect adhesion. Based on the information provided to us at the time, this did not indicate a manufacturing fault. For this reason, we advised that if you believed the item to be defective under warranty, the appropriate route would be to contact the manufacturer directly for assessment, in line with their stated process.
Regarding the PayPal claim, this was not decided in the manner described. The case outcome did not support the version of events presented in your review.
We also take the safety and wellbeing of our staff seriously. The communication we received included language that we considered abusive, and as a result, we took appropriate steps to report this, including raising concerns about the nature of the claim.
We always aim to provide knowledgeable, fair, and professional service, and we stand by the guidance we provided in this case. We remain committed to helping customers resolve genuine issues and encourage respectful communication so we can do so effectively.
Update - as can be seen in their update,' this is how it was acting with us, and if we can add an image, it could dispel all these baseless claims. The issue here is simply the customer was not able to attach a stick on product corrrectly a simple issue really
also it shows how abusive they are, but updates not once but twice
STAY AWAY
STAY AWAY! sent me an oil filter for a yamaha rather than for my bike that is a kawasaki and took them over a week to send me the items so contacted their shop and was told they cant do anything as ebay purchases have nothing to do with them, they kept shutting me down and refused to fix the issue at hand! All i wanted is for them to send me the correct oil filter for my kawasaki ! Very bad customer service and very hard to deal with, absolutely atrocious ,Dr Bikes Shop, Dr Bikes Ebay account, Dr Bikes products and yet they say its got nothing to do with them and that i need to contact ebay, i made this purchase from their ebay shop Dr Bikes,case opened and now they want me to pay for the return for their mistake No chance, theyve also admitted they were at fault but yet refused to send me a replacement which is all i wanted . Never again am i going buy anything from them ever again the worst experience ever !
Kawasaki 1000 Ninja H2R P ZX1000 Motul V300 and Hiflo oil filter !
20 mars 2026
Omdöme utan inbjudan
Svar från Drbikes
Hi there,
We’re sorry to hear you feel this way about your experience.
Your order was placed via our eBay store, and as such, it falls under eBay’s returns and resolution process. This is why you were advised to open a case, as it ensures both buyer and seller are protected and the issue is handled correctly through the platform.
We do not refuse to resolve issues, and where an error occurs, we follow the appropriate process to either replace or refund once the item is returned in line with eBay’s policies. This includes return procedures, which are standard for marketplace orders.
We do not accept that we refused to help — rather, we directed you to the correct channel to ensure the matter could be resolved properly and securely.
If the case is still open, we will continue to work with you through eBay to bring this to a resolution as quickly as possible.
– DRBikes
Would not touch this shop ever again …
Would not touch this shop ever again , faulty goods and poor after sales really unprofessional
18 mars 2026
Omdöme utan inbjudan
Svar från Drbikes
Hi there,
We’re sorry to hear you had a negative experience. At DRBikes, we stand behind the quality of our products and have processes in place to address any faults or issues after purchase.
If there’s an outstanding concern, we encourage you to contact us directly with your order details so we can review the situation and work toward a resolution.
– DRBikes
Terrible customer service
Terrible customer service
Listed an item as 1 day dispatch and Royal Mail tracked took 3 days to send and didn’t send tracked. I got in contact to find out what’s happening and got a very stroppy reply. See there feedback on eBay there’s loads all saying the same thing. Avoid at all costs
Reply to the laughable reply.
This is all avoidable if you run a company properly.
16 mars 2026
Omdöme utan inbjudan
Svar från Drbikes
Hi there,
We’re sorry to hear you were unhappy with your experience. While we aim to dispatch all items within the times listed, occasional delays can occur due to stock location, courier availability, or order volume.
Where tracked shipping is offered, we always provide tracking details and are happy to investigate if there’s any issue. We take feedback about our customer service seriously and aim to respond clearly and professionally to all queries.
If you’d like us to review this order specifically, please contact us directly with your order details so we can look into it.
– DRBikes
APPALLING EXPERIENCE
APPALLING EXPERIENCE.
Ordered an exhaust servo eliminator from their ebay shop for £46. The price was quickly hiked post-purchase to £58. 8 days after my purchase, the eliminator still hadn't arrived, so I very politely informed DRBikes of this & offered to give it another week. Without any consultation they decided to refund me, claiming that the item had been returned to them, but offering no proof or details about this. A refund was totally against my wishes and was never requested at any point. They refused to sell me a replacement item for the same price I had paid only a week earlier. Either the item wasn't in stock, or they wanted to sell it for more money. When I left them negative feedback on ebay, they responded by calling me ignorant for not supposedly not being in for a completely untracked delivery! They also lied about me requesting a refund, which was totally untrue. What they didn't know is that I have a video doorbell. I was never left any cards by Royal Mail, because the item never arrived at my house. Utterly staggering.
7 februari 2026
Omdöme utan inbjudan
Svar från Drbikes
Hi,
We’re sorry to hear you were frustrated with your experience.
The item you purchased was refunded in line with eBay’s policies when it was reported as undelivered. All refunds are processed carefully to ensure customers are not out of pocket for items that fail to reach them. We do not alter pricing on previous purchases; any changes on the listing reflect current stock pricing, not your original order.
We always aim to provide accurate communication and do not misrepresent any customer requests. Delivery issues are handled based on the information from the courier, and we rely on tracked services where provided.
If you would like to discuss this further, we encourage you to contact us directly so we can review the order and delivery history in detail.
– DRBikes
Stay well away horrendous company rude…
Stay well away horrendous company rude worst experience I’ve ever had buying bike parts use another company and save yourself the hassle and time will tell you they either have or can get your part when they don’t/can’t still kept my money for 6 weeks though without a single update until I contacted them and I was told they had no idea where my part is or how long it will be
7 januari 2026
Omdöme utan inbjudan
Svar från Drbikes
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and lack of updates on your order.
We understand how upsetting it is to wait several weeks without clear information and regret that our communication fell short of the standard you should expect. While we rely on supplier updates for stock availability, we accept that we could have done more to keep you informed throughout the process.
Your feedback has been shared internally, and we are reviewing our procedures to ensure better transparency, communication, and service for all customers. We appreciate you taking the time to leave your comments and are sincerely sorry your experience with us was so disappointing.
Well... it was an experience.
Paying for next-day delivery from DR Bikes appears to mean paying extra to learn patience. “In stock” seems to be a decorative phrase, and customer service responses feel less like updates and more like improvisation. If PayPal refunds were a loyalty scheme, it would be the most reliable part of the transaction.
13 december 2025
Omdöme utan inbjudan
Svar från Drbikes
we do apologise but we dont post on christmas day for next day delivery on boxing day but we did reply to tell you this to your emails when was closed
AVOID
AVOID! Wrong parts sent and refused to rectify or refund, blaming me. A simple issue that could have been resolved easily, now I'll share this bad experience with any and everyone willing to listen.
UPDATE: the lengthy reply from this company is nothing more than hollow words, no action to resolve the issue caused by them has happened. So, I stand by my review and remain disappointed with the experience and very out of pocket with parts that don't fit my motorcycle.
1 december 2025
Omdöme utan inbjudan
Svar från Drbikes
We’re very sorry to hear about your experience and apologise for the frustration caused by receiving the wrong parts.
We understand that this should have been a straightforward issue to resolve, and we regret that our communication did not meet your expectations. While we always aim to provide timely resolutions and refunds or exchanges where appropriate, it’s clear we fell short in this case.
Your feedback has been shared internally to help improve our processes and ensure better handling of similar situations in the future. We appreciate you taking the time to leave your comments and are genuinely sorry that your experience with us was disappointing.
Received Wrong Parts and Blamed Me
Avoid this company – deliberately misleading and unethical!
I ordered parts to use with OEM components, but what I received were slimmer-than-standard and completely unusable. The company knew this but failed to inform me. When I questioned compatibility, they dismissed me and blamed me. After returning the items, they refused a full refund and withheld 20% as a “restocking fee”, even though the fault was entirely theirs.
This company misleads customers, refuses responsibility, and ignores basic consumer rights. Do not trust them under any circumstances.
31 augusti 2025
Omdöme utan inbjudan
Svar från Drbikes
We are sorry you feel this way, however we strongly dispute the claims made in this review.
At no point were these items advertised or sold as OEM products. The listing clearly described the parts being sold, and compatibility information was provided based on the intended applications. Unfortunately, the issue arose because you attempted to use the parts alongside imported components that were not compatible with the specification of the items ordered.
We also reject the suggestion that we were misleading in any way. The products supplied matched the listing description exactly. Compatibility problems caused by mixing different aftermarket or imported parts are outside of our control and do not make the items faulty or incorrectly described.
When the items were returned to us, they had clearly been fitted and were heavily contaminated with oil, meaning they could no longer be resold as new. Under these circumstances, we were not obligated to accept the return for a full refund, particularly as the issue was not due to any fault on our side.
Despite this, we still agreed to accept the return as a gesture of goodwill and only deducted a 20% restocking fee to account for the condition the items were returned in and the losses incurred. We believe this was a fair and reasonable compromise given the circumstances.
We always try to assist customers where possible, but we also have to be fair when products are ordered incorrectly or returned in a used condition that prevents resale.
Brilliant service
Brilliant service! Have just bought a new bike so will be buying my mods with DrBikes 👍
14 juni 2025
Omdöme utan inbjudan
Svar från Drbikes
Thanks so much!
Dan at DR bikes is such a legend
Dan at DR bikes is such a legend, I've used him a few times now and always so fast and efficient to what parts i need for my bike and at reasonable prices. I would like the say thank you and will keep using you.
4 juni 2025
Omdöme utan inbjudan
Svar från Drbikes
Thanks Hayden, really appreciate the feedback
Purchased an Healtech ESE
Purchased an Healtech ESE, unfortunately did not work (EML stays on) Ducati Hypermotard 950 DR Bikes replaced it immediately with no fuss at all.
still did not work so Healtech themselves came to the rescue and sent me a bespoke unit.
works perfect.
Fantastic Service from Both, highly recommend.
28 mars 2025
Omdöme utan inbjudan
Svar från Drbikes
Thanks for your feedback mate, glad we managed to sort eventually!
Great communication on BO parts
Always had great service from DR bikes with quick shipping. Even available on the phone to ensure parts are correct. Recently ordered some brake pads that went on back order, I was emailed by DR Bikes to advise. Their email hit my Spam as “Sales”@drbikes so please look out for this in your email. I missed it first time but DR bikes followed up with a chaser email as I hadn’t replied. Back order parts does occur from time to time, that’s fine I get it, all you can ask is good communication which is what I received. Top supplier and will continue to purchase with DR bikes in future.
5 maj 2025
Omdöme utan inbjudan
Svar från Drbikes
Thanks for your feedback mate - appreciate it
MT-09 exhaust
Good experience with DR Bikes.
Initially gave them a call to check the figment for my bike and during the call I was quickly sent the installation instructions to look at for my peace of mind.
Ordered the exhaust online and it arrived as indicated at the best price I had found. Will definitely use them again.
3 april 2025
Omdöme utan inbjudan
Svar från Drbikes
Thanks so much for your review!
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