Down Under Endeavours Omdömen 

242
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I cannot say enough good things about the planning of our trip by Laura and the Team from Down Under Endeavours. We enjoyed the beautiful, crystal clear waters of the Tahitian Islands with a fantasti... Se mer

Betygsatt 5 av 5 stjärnor

We just returned from a dream trip to Australia and New Zealand planned by Vanessa. We snorkeled in the Great Barrier Reef, cuddled a koala in Port Douglas, saw kangaroos and tons of wildlife on Kang... Se mer

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Betygsatt 5 av 5 stjärnor

Down Under Endeavors helped us plan a two week honeymoon covering three locations in two countries (Fiji, Sydney and Port Douglas). Laura Tober at Down Under Endeavours made the planning process inc... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing New Zealand Trip Thanks to Corinne, Lauren, Matt, Monique, Ann and everyone at Down Under for setting us up for two fabulous weeks in New Zealand. Appreciated how you listened to our interes... Se mer

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Företagsinformation

  1. Resebyrå

Skrivet av företaget

Down Under Endeavours offers handcrafted luxury vacations, honeymoon packages, and luxury travel packages to Australia, New Zealand, Fiji, Tahiti, and beyond


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

242 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,9

Alla omdömen

(242)

0 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

i really enjoyed working with Katie at…

i really enjoyed working with Katie at Down Under Endeavours. She listened to our style and our need to balance adventure and down time and stayed on budget. I highly recommend.

2 maj 2019
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Svar från Down Under Endeavours

Thanks, Tara! Looking forward to helping with your next adventure! :)
~Katie

Betygsatt 5 av 5 stjärnor

Avalon was awesome

Avalon was awesome! Extremely knowledgeable of the area and has amazing customer service skills. She helped me map out my entire itinerary and made suggestions for places that I can’t wait to see, so excited for this once in a lifetime trip! Ask for Avalon - she made the planning process easy and exciting all while stayed within my budget!

2 maj 2019
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Betygsatt 5 av 5 stjärnor

Phanominal Service and Company

Great service. Great company. Shannon at Down Under Endeavors was wonderful to work with and helped us immediately when our trip ran into trouble. I would use them again in a heartbeat!

30 april 2019
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Svar från Down Under Endeavours

Hi Ted and Megan! Thanks so much. Such a pleasure to work with you. Cheers!

Betygsatt 5 av 5 stjärnor

Laura was GREAT!

Laura was great to work with. She came up with alternatives that made our 5 plus week itinerary all the better. So easy to talk to...friendly, knowledgeable, open and a great listener. What more could we ask for!

23 april 2019
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Svar från Down Under Endeavours

Thank you!! I have so enjoyed working with you and creating such a unique and special trip for you. Cheers, Laura

Betygsatt 5 av 5 stjärnor

Down Unders Endeavors was the most…

Down Unders Endeavors was the most amazing company to work with for our honeymoon planning. Katie made it easy and gave us tons of options. She also respected our budget but still gave us unreal experiences. While we were on our trip, we did not even have to worry about one thing! Everything, except for a cancelled flight that was outside of DOEs control anyways, was taken care of, from lodging, transportation to and from excursions and the amazing excursions/activities themselves. I honestly believe that using this company is what made our honeymoon to New Zealand and Fiji a once and a lifetime trip!!! We would highly recommend this company and all they have to offer!

9 april 2019
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Svar från Down Under Endeavours

Thanks, Cecilia! It was so fun working with you and I'm happy I could help make your honeymoon truly unforgettable :)
~Katie

Betygsatt 5 av 5 stjärnor

Down Under Endeavours (and Ellen…

Down Under Endeavours (and Ellen Hoffman in particular) did an outstanding job of first understanding our desires, and then planning and executing a flawless and wonderful trip to New Zealand for us. I would definitely recommend to anyone, and plan to use them again myself in the future.

19 mars 2019
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Svar från Down Under Endeavours

Thank you so much! I so appreciate your kind words and I look forward to working with you again in the future!
- Ellen Hoffman

Betygsatt 5 av 5 stjärnor

Excellent planning for trip to Australia

Working with Katie and Down Under Endeavours was a great experience. They planned an excellent vacation for some friends and I and made for some unbelievable memories.

15 mars 2019
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Svar från Down Under Endeavours

Thanks, James! It was so great working with and your friends, and I look forward to helping plan your next adventure :)
~Katie

Betygsatt 5 av 5 stjärnor

Would recommend wholeheartedly

Debbie was very helpful with everything! We were able to fully customize our itinerary and the process was made very simple throughout. Would definitely recommend to anyone in the future.

14 mars 2019
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Svar från Down Under Endeavours

Thank you, Alan! It was a pleasure working with you and Mackenzie. You are going to have an amazing time in New Zealand!

--Debbie

Betygsatt 5 av 5 stjärnor

Honeymoon Bliss

It was my first time ever working with a travel agency and I have to say I can’t imagine booking any other trip without Down Under Endeavors. All the stress of research, planning and booking was lifted off my shoulders, and every single adventure planned for our honeymoon was really tailored to our insterests and personalities. Laura and her team were very thoughtful and we loved the surprises that they left for us on different parts of our trip. I can’t wait to work with them again!

12 mars 2019
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Svar från Down Under Endeavours

I can't wait to work with you again Janay! Thank you so much for this lovely review. Touch base any time in the future. Take care!

Betygsatt 5 av 5 stjärnor

Down Under Endeavours for NZ and AU travel

We received outstanding service and counsel from Down Under Endeavours’ Laura Tober. She made the time to understand our needs and accessed great services at our destinations

1 mars 2019
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Svar från Down Under Endeavours

Thank you so much! It was so nice to work closely with all 4 of you. You all are so much fun, keep in touch and let's get together on another trip in the future. Take care R,J,C&J!

Betygsatt 5 av 5 stjärnor

Australia & New Zealand Dream Trip

We just returned from a wonderful vacation to Australia & New Zealand planned by Katie Marta at Down Under Endeavours..Katie did a fantastic job of making this trip an experience we will always remember. She was very insightful about what we were looking for and tailored all our destinations, tours, and accommodations to fit us perfectly. I must say everything was perfect and Katie was a joy to work with.
If your looking for a well planned and unbelievable experience Down Under let Katie and DUE plan your trip. My wife & I give them our highest recommendation.

20 februari 2019
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Svar från Down Under Endeavours

Thanks so much, Joe! It was such a pleasure working with you as well and I hope we can do it again soon! :)
~Katie

Betygsatt 5 av 5 stjärnor

Australia, New Zealand, Fiji Trip

Katie Marta set up an incredible vacation for us. The trip included stays in Port Douglas and Sydney in Australia, Queenstown and Auckland in New Zealand, and an amazing resort in Fiji. The hotels, tours, and excursions were exactly what we wanted, all because Katie took the time to listen to our interests.

20 februari 2019
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Svar från Down Under Endeavours

Thank you, Steve! It was such a pleasure to work with you and I hope we can plan your next adventure together as well! :) ~Katie

Betygsatt 2 av 5 stjärnor

Do your research rather than blindly pay! Save your $$$!

We chose Down Under Endeavors to plan our honeymoon in New Zealand and the Cook Islands. Now I will say that our experience wasn't bad. Audra, our consultant, was super nice and she was able to organize our itinerary to where we could do everything we wanted to do. She's the reason why this isn't a 1-star review. The reason I am writing a bad review is the pricing. They market themselves as a "luxury travel agency" and when I got the itinerary with prices, I definitely knew they were going for luxury prices. I'm not one to just accept paying a large amount of money without doing some research to see where we could save. Using the itinerary, I looked up everything, thinking I could see where we were spending too much and ask for a downgrade on specific things. What a surprise when I added everything up and found that I was almost $2000 under their quoted CASH price (so we wouldn't have even gotten airline mile rewards unless we wanted to pay an extra $335). I asked Audra if there was a conversion issue because I couldn't understand how the price could be so different. She said that there were discrepancies due to us using non-refundable rate quotes for the hotels, pricing a different tour than they offered, and that their conversion rate was slightly higher (by 2 cents) than what Google said. Again, did my research. I updated all of the pricing and still came out to over $1000 saved if we booked ourselves. Audra contacted other departments in the company and came back with a one-time discount. Still wasn't enough to beat what we were seeing so we decided to book our honeymoon ourselves. I'm currently at $1800 under their quoted price.

They put on their websites that "Unlike a travel agent, we don’t mark up every item on your itinerary. Instead, we charge a one-time planning fee, and all other costs go directly toward your trip." That doesn't seem to be true and honestly, I don't blame Audra for being limited by what her company gives her for rates. I should have known that a $250 planning fee wasn't enough to pay for this service.

The one thing that extremely pisses me off (and the reason why I decided to write this review) is that we decided that we'd at least book our airfare through DUE. I couldn't figure out how they were getting really good prices on flights until after we booked the flights through DUE. Come to find out, if you book a "multi-stop" trip through Air NZ, you get better prices. And just for fun, I tried it out with our booked flights (since I had never done a multi-stop trip before). What a lovely surprise to find out that we were overcharged by exactly $150.

I highly recommend that if you go with DUE, please do your research because I'm sure you'll find that you can save your money by booking directly with the hotels and activities. They say that all other costs outside of the planning fee go towards your trip and "our rates are certainly competitive with what you’ll find online" but I can't see any truth in that. On the plus side, this $250 planning fee (well I guess $400 total fee, with the $150 extra we paid for flights) got us a super detailed itinerary that we used to book everything ourselves. Not really worth it.

19 februari 2019
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Svar från Down Under Endeavours

Hi Tammy,

I apologize that you were not satisfied with your Down Under Endeavours experience. I know that Audra enjoyed working with you, and she has reached out a few times to connect with you over the phone to discuss the points you listed, particularly about the airfare you purchased. We do believe that the value of our service comes from our firsthand expertise of each destination; streamlining your travel process from beginning to end by handling every aspect of the trip; and providing 24/7 in-country support while you travel. This service far exceeds what travelers would receive by booking a trip themselves, and your review has notified us that we can improve the way we communicate that message.

Audra and I are both available to speak with you on the phone about your concerns, and would greatly appreciate your feedback on what we could do differently. Please just let us know a convenient time for you.

Warm regards,

Candice Heckel
Product Manager

Betygsatt 5 av 5 stjärnor

Down Under is great

Down Under is great! They were incredibly easy to work with and Katie did an amazing job planning our honeymoon. We highly recommend New Zealand and Fiji. Connect with Down Under for a great vacation!

Carey and Michelle

13 februari 2019
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Svar från Down Under Endeavours

Thanks, Carey & Michelle! You two were so fun to work with and I hope I can help you with your next travel adventure :) ~Katie

Betygsatt 5 av 5 stjärnor

Vanessa did a great job organizing the…

Vanessa did a great job organizing the trip. She planned the trip based on our feedback and the geographic flow of the trip made complete sense as we progressed through our journey in Australia and NZ. Also, she planned great excursions and listed optional activities to consider on free days which saved time and allowed us to better enjoy our trip! Thanks!!

5 februari 2019
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Svar från Down Under Endeavours

Hey Ted! It was an absolute pleasure to help you plan such an amazing trip for you and your family! Please keep in touch and let me know if there is ever anything else I can help you with. Wishing you and the rest of the family all the best for 2019! Cheers, Vanessa

Betygsatt 5 av 5 stjärnor

So Worth It!

Candice did an amazing job helping us plan our New Zealand honeymoon. We had the most fantastic and memorable trip. Highly recommend!

1 februari 2019
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Svar från Down Under Endeavours

Thank you! It was so great working with you both. Hope to do it again soon!

warm regards,

Candice

Betygsatt 5 av 5 stjärnor

Will definitely recommend to everyone!

Excellent communication and recommendations!

30 januari 2019
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Svar från Down Under Endeavours

Jenni and Alexander: Thanks so much for your business. So glad you had a wonderful trip to Australia. Cheers. Shannon

Betygsatt 5 av 5 stjärnor

I highly recommend DUE and especially…

I highly recommend DUE and especially Ellen Hoffman. She spent the time and attention to detail to personalize our NZ vacation so it really was custome made. It was perfect, hassle free, exceeded all our expectations. I wish she could plan all our vacations. I would not hesitate to receommend and use again myself!!!!

15 januari 2019
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Svar från Down Under Endeavours

Thank you, Melissa! This means so much and I absolutely loved working with you and I hope we can work together on any South Pacific or Africa adventures in the future! - Ellen

Betygsatt 5 av 5 stjärnor

Outstanding team - true concierge service!

We had an outstanding experience with Down Under Endeavours. We worked with Ellen and Corinne in the States prior to our trip, and Sue was our "on the ground" contact in Australia. The team really took the time to get to know our family and helped us plan an itinerary that was PERFECT. We hit a snafu with the weather when we were in Australia and Sue and Ellen went above and beyond rebooking us so that we could snorkel the Great Barrier Reef. I highly recommend Down Under Endeavours. I never could have planned this vacation on my own.

15 januari 2019
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Thank you, Toni! It was such a pleasure working with you and your family and I hope to work with you again in the future (perhaps on a safari!). - Ellen

Betygsatt 5 av 5 stjärnor

Australia - Fantastic experience all around!

Fantastic experience all around. Laura Tober with Down Under Endeavors helped us plan an unforgettable trip from start to finish.

Down Under Endeavors local country contact welcomed us via email when we arrived in Australia and helped us navigate a minor logistical issue related to rental car reservations which helped avert a bigger problem.

All of the excursions Laura recommended were first rate and made this a family trip of a lifetime.

We definitely plan to ask Laura to assist with our next family vacation.

9 januari 2019
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Svar från Down Under Endeavours

Hi D Owens,
I really appreciate this wonderful note. Your family is so much fun to work with and so adventurous. I enjoyed planning the unique aspects of your trip and can't wait to work on the next one!
Cheers, Laura

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