The front desk experience has been hit or miss. While some staff members are warm and approachable, others have come across as noticeably rude. On one occasion, a staff member threw my student pass... Se mer
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Det här tycker kunderna
I have had a pleasant experience at the railyard, I have stayed there for two years now and I will be staying for a third as well. My first year was in a shared flat and the people were kind and under... Se mer
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Louisa and john provided the best help and ease when it came to rebooking accommodations as well as they’re easy to chat too and did the best little events!!
I’ve lived in this building for the past year, and honestly everything is great. The residents are so kind to each other and try to make a good atmosphere. What ruins this atmosphere- the rude attitud... Se mer
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Företagsinformation
Skrivet av företaget
Stylish, purpose-built student homes designed with you in mind. From move-in support to on-site maintenance, we’re here to make your uni life easy, safe, and memorable. We build and manage our spaces -so every detail works for you.
Kontaktuppgifter
Downing Students, L3 9HF, Liverpool, Storbritannien
- 01517072666
- info@downingstudents.com
- www.downingstudents.com
3,7
Medel
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
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experince
the room needed maintanence every 2 - 3 months. had to wait about 2 months for my window to be fixed (was not closing, happened during winter). rediator makes noises and rarely heats up. lamp was making noises and fell twice. lift in the bilding barely worked during my 43 week stay. people were coming in and out all the time. saying all this, regardless of the wait everything was fixed eventually. the staff is very polite, nice and always ready to help. all things listed above are minour problems. the price for the experience was decent however was expecting a bit more. if those problems are fixed id be more than happy to rend there again.
11 februari 2025
Svar från Downing Students
Hi Vik,
Thanks for your honest review. We're sorry to hear about the maintenance delays, especially with your window during winter- that’s not the experience we aim to provide. We're glad everything was eventually resolved and really appreciate your kind words about our team.
Your feedback helps us improve, and we’re working hard to address the issues you mentioned. It’s great to hear you'd consider staying with us again-we’d love to welcome you back!
The Railyard team
Nice repair speed
11 augusti 2025
Svar från Downing Students
Hi Moyao,
Thanks for your review. We're really pleased to hear that our maintenance team was able to respond quickly and get things sorted for you. We know how important it is to resolve issues promptly, and it’s great to know that made a difference during your stay.
If there’s anything else we can do to improve your experience, we’re always here to help!
The Downing Students Team
Svar från Downing Students
Hi Duo,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
The Downing Students Team
Experience
Very pleasent environment with lovelyahd helpful staff and abundance of opportunities on where to spend time in the facility. Easy to communicate and agree, fast application processing and flexibility.
11 augusti 2025
Svar från Downing Students
Hi Victor
We're delighted to hear you've had such a positive experience at City Village. It’s great to know our team has made you feel welcome and that you’re enjoying the spaces and opportunities around the building.
We’re especially pleased that the application process felt smooth and flexible- that’s exactly what we aim for.
If there’s ever anything you need, we’re always here to help!
City Village Team, Downing Students
Svar från Downing Students
Hi Yuting,
Thanks so much for your review! We're really happy to hear you enjoyed your time with Downing Students- it means a lot to us.
The Downing Students Team
no hot water over 10 days with full rent
no hot water more than 10 days
cannot rebook the same room for the next academic year
11 augusti 2025
Svar från Downing Students
Hi Jing,
Thank you for your feedback. We're very sorry to hear about the inconvenience you experienced with the hot water.
This is certainly not the standard we aim to provide, and we understand how frustrating this must have been. We’d like to investigate this further to understand what went wrong and how we can improve. If you're happy to contact us directly with your room number, we’ll look into the issue in detail and follow up with you.
We appreciate you bringing this to our attention and hope we can resolve it for you.
Downing Students
Generally quite awful
Generally quite awful — heating was almost never functional, windows did not shut properly, bathroom flooded over into my room & took them 4+ days to fix. None of these issues were fixed promptly despite consistent complaints, and the heating/water issue remained a consistent problem throughout my time there. Not great!
11 augusti 2025
Svar från Downing Students
Hi Anon,
Thanks for sharing your experience-we’re sorry to hear it didn’t meet expectations.
We’ve looked into our records and couldn’t find any maintenance requests logged, which makes it hard to understand what went wrong. That said, we know leaks can take a few days to fully resolve, especially over weekends, and we’re always working to minimise disruption. Heating and water outages are rare, and when they do happen, they’re usually resolved within a few hours. We’re sorry if this wasn’t your experience and appreciate you bringing it to our attention.
Your feedback helps us improve, and we’d love to chat further if you’re open to it.
Atlas team, Downing Students
Quick response to any reported…
Quick response to any reported maintenance, 24-hr printer which is very convenient
11 augusti 2025
Svar från Downing Students
Hi Chenxing, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your accommodation and found the gym, kitchen, and flat size to your satisfaction. It's also great to know that our maintenance team was responsive and that you appreciated the events and community atmosphere we strive to create.
Your kind words about our staff mean a lot to us-we’ll be sure to pass them on to the team. We're always looking for ways to enhance the resident experience, so your feedback is truly valued.
If there’s anything we can do to support you further, please don’t hesitate to reach out.
Already 10 days without hot water
Already 10 days without hot water. It’s absolutely nightmare…
10 augusti 2025
Svar från Downing Students
Hi Rocky,
Thank you for sharing your experience. We're really sorry to hear about the inconvenience caused by the lack of hot water during your stay. That’s not the level of comfort we aim to provide, and we completely understand how disruptive this must have been.
We’d like to investigate this further to understand what went wrong and ensure it’s properly addressed. If you’re happy to contact us directly with your room number, we’ll look into the matter and follow up with you.
Your feedback is important to us, and we’re committed to making improvements to ensure a better experience for all our residents.
West Village Team
Great uni accom for aru students.
Staff was really friendly.
wonderful studio, with full kitchenette, large desk + wardrobe + storage. communal areas well maintained and frequently cleaned. no smells from bin store.
accomodation holds events a few times a month, with opportunities to meet neighbours and get freebies.
6 juni 2025
Svar från Downing Students
Hi Alison,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback - it means a lot to us!
The Downing Students Team
sixth time hot water issue cuasing mental issue
there is not hot water in our block from last friday to today. it is 4days. it is happen sixth time. it cause my skin allergy. now I have some psychological issue for it. Now I am think whethere it is wrong thing that I rebook.
1 augusti 2025
Svar från Downing Students
Hi Zhiling,
Thank you for reaching out and sharing your concerns. We’re genuinely sorry to hear about the ongoing hot water issues and the impact this has had on your wellbeing. No one should have to deal with repeated disruptions like this, and we completely understand how upsetting and exhausting it must be.
Please know that your comfort and health are incredibly important to us. We’re taking this matter seriously and are actively investigating the situation in your block to understand why this keeps happening and how we can prevent it going forward.
If you’re happy to share your room number with us, we’ll look into your case more closely and ensure you receive the support you need. We’re also here if you’d like to talk through any concerns about your rebooking- we want you to feel confident and cared for in your home.
Thank you again for bringing this to our attention. We’re committed to making things right and supporting you every step of the way.
West View Team
Svar från Downing Students
Hi Jingrui,
Thank you for your kind words. We’re truly happy to hear that your time with us left such a lasting impression. Creating memorable experiences for our residents is something we take great pride in, and it’s wonderful to know that your stay was so positive.
Should you ever return, we’d be delighted to welcome you back.
Downing Students Team
4 days no hot water in this week
4 days no hot water in this week, may be tomorrow is 6th day
4 augusti 2025
Svar från Downing Students
Hi WEI,
Thank you for bringing this to our attention. We're truly sorry to hear about the ongoing hot water issue in your block-especially that it's lasted several days and has happened multiple times. We completely understand how frustrating and uncomfortable this must be.
Please rest assured that we’re actively investigating the situation and working with our maintenance team to resolve it as quickly and thoroughly as possible. If you're happy to contact us directly with your room number, we’ll look into your case specifically and offer any support we can.
Your comfort and wellbeing are very important to us, and we’re committed to making things right.
West Village Team
Everything is good
Everything is good, the room is comfortable, the facilities are very complete and all the staff are friendly.
4 augusti 2025
Svar från Downing Students
Hi Zhe, We’re really glad to hear you had a great experience staying at City Village. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
City Village, Downing Students Team
Svar från Downing Students
Hi XINYUAN,
Thank you for your review. We're really glad to hear you're enjoying your time at City Village and that everything is going well for you.
It’s great to know the space feels comfortable and that our team has helped make your experience a positive one.
If there's anything you need, we're always happy to help.
The City Village Team
Svar från Downing Students
Hi Q,
Thank you for your feedback. We're really sorry to hear that your experience didn’t meet expectations. We understand how important it is to feel comfortable and supported in your accommodation, and we regret that this wasn’t the case for you.
Please know that we’re taking your concerns seriously and reviewing what happened to ensure improvements are made. If you’re open to it, we’d welcome the chance to speak with you directly and offer support where we can.
The Downing Students Team
bad staff bad heating bad internet bad…
bad staff bad heating bad internet bad room bad value for money
4 augusti 2025
Svar från Downing Students
Hi Seiji,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience at Atlas has been disappointing, and we understand how frustrating it must be to face multiple issues with heating, internet, and overall comfort.
Please know that your concerns are important to us, and we’re here to help. If you're happy to contact us directly with more details- such as your room number- we’d like to look into this further and see how we can support you and improve your experience.
We’re committed to making Atlas a place where residents feel comfortable, valued, and heard. Thank you again for bringing this to our attention.
Atlas Team, Downing Students
Poor student accommodation experience
The lift has been broken for almost a month and the front desk does not care. I have responded to the front desk many times over the course of May and June, but the only response I have received from the front desk each time is to tell me that they will be inspecting it recently and will be dealing with the problem of the lift not working. The result is that after a month of waiting the lift is still broken. I live in the 6th floor is very inconvenient, return luggage from the sixth floor to move down the stairs only. When I enquired if the receptionist could help me move on the last two floors, the receptionist laughed and sat on a sofa in the common area chatting and listening to a song with two Indian schoolgirls and laughing. I asked repeatedly and was told "he is not allowed to leave the front desk area". Saying this while acting very impatient was very disrespectful to me. This is considered discriminatory and ignoring the needs of the students staying there, isn't it? I would like to ask why the receptionist himself said that you are not allowed to leave the reception area but he himself was sitting in the common area still chatting and listening to songs with other people? Is this a contradiction in terms? When I leave my key in my room, the receptionist does leave the receptionist's position to lock the door and then help me along to my room to unlock it and check my ID, but why can't they help me along to carry my luggage downstairs when it's on the first floor? Isn't that contradictory as well? Also I learnt about a cashback before I booked the room. I never received the cashback when I moved in last year, I asked the receptionist and sent emails without a reply and in a perfunctory manner. I am now at the end of my tenancy and still have not received any news of the cashback or any emails about it. I went to the booking agent and asked them to negotiate with the flat. The agent sent an email to the flat instead of me, but the flat didn't send me any emails or information at all. Is this how inefficiently the flat handles things? It's been three months since the beginning and there has been no progress at all.Is this how they treat students?I have been paying my rent on time, but why does the receptionist say that I am in arrears?The receptionist has knocked on my door twice to ask me questions and has a bad attitude.I sent all the proof that I paid my rent on time more than three times but all I got was a knock on the door again and again.It took me a long time to find an agent and find out that it was an error on the part of the flat.Why was I treated so badly because of this mistake?Why was I treated badly because of a mistake in the apartment and not once was I apologised?Afterwards when I needed help with anything at the front desk or in the flat the flat staff who had treated me so badly were very impatient and did not want to be bothered with the situation.I have never stayed in a flat with such a bad attitude and inefficiency, I would not recommend it to my friends and I will not stay in this flat again.
22 maj 2025
Svar från Downing Students
Hi,
We're truly sorry to hear about your experience at The Lyra. It’s clear that you’ve faced multiple frustrations-from the broken lift and lack of support to issues with rent, cashback, and staff behaviour. This is not the experience we want any resident to have.
We take your concerns seriously and are reviewing what went wrong to ensure this doesn’t happen again. Everyone deserves to be treated with respect and care, and we’re sorry that you didn’t feel supported during your stay.
If you're open to it, we’d love the chance to speak with you directly and make things right.
The Lyra team, Downing Students
Lovely accommodation
Lovely accommodation, everything is perfect. Staff are very friendly and nice too.
4 augusti 2025
Svar från Downing Students
Hi Honghui,
Thank you for your kind feedback. We're so pleased to hear you're enjoying your time at City Village and that everything has been meeting your expectations.
It’s great to hear that our team has made a positive impression- we’re always here to support you and make your stay as comfortable as possible.
If there's anything you ever need, please don’t hesitate to reach out.
City Village Team
An overall good experience despite the maintenance work noise
The building was modern and very well-equipped! The staff was really attentive to our needs and always ready to help.
The only major thing that bothered me was the amount of maintenance work done throughout the year, especially from September to December 2024: I would always be woken up by drilling sounds at around 8 during weekdays.
21 september 2024
Svar från Downing Students
Hi Nino,
Thank you for sharing your experience. We're really pleased to hear you enjoyed the building and felt supported by our team throughout your stay.
We’re truly sorry the maintenance noise affected your mornings. While the work was necessary to keep the building in top condition, we understand how disruptive it can be and appreciate your patience during that time.
Your feedback is incredibly valuable, and we’re working on ways to better manage future maintenance to minimise the impact on residents.
Thanks again for your kind words- we hope to welcome you back soon!
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