no hot water more than 10 days cannot rebook the same room for the next academic year
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Every two weeks’ cleaning made my ensuit tidy
Företaget har svarat
Scottish law mandates a "habitability obligation" – you must provide a safe, healthy living space. Yet persistent nighttime noise (neighbours, appliances, heating) and cooking fumes from faulty ventil... Se mer
Företaget har svarat
Unforgettable experience and memories here.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Stylish, purpose-built student homes designed with you in mind. From move-in support to on-site maintenance, we’re here to make your uni life easy, safe, and memorable. We build and manage our spaces -so every detail works for you.
Kontaktuppgifter
1 Beith Street, Glasgow, G11 6PS, Glasgow, United Kingdom, Storbritannien
- +4401413399224
2,7
Dålig
8 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Failed Scottish Habitability Duty: Persistent Noise, Neglect & Health Damages
Scottish law mandates a "habitability obligation" – you must provide a safe, healthy living space. Yet persistent nighttime noise (neighbours, appliances, heating) and cooking fumes from faulty ventilation violated this, worsening my migraine and prompting a doctor’s advice to relocate. Your tenancy Clause 5.8 bans tenant harassment, but as landlords with joint liability, you ignored my repeated formal appeals: no noise mitigation, perfunctory responses, and even staff assisting the noise-maker to restrict my rights. As accommodation providers, you failed your core duty to ensure quiet safety and address reasonable requests. This neglect, paired with ongoing nuisances, caused severe physical (sleep deprivation, migraines) and mental (anxiety, stress) harm, derailing my studies. My medical certificate confirms these damages – your inaction is the key culprit. Your refusal to approve early termination is deeply flawed: you cited "noise" as the sole reason, completely ignoring my medical certificate proving worsening migraines, stress, and anxiety from the noise—neglecting the critical premise of health harm. Your contradictory solutions (once a room swap, now subletting) offer no clarity: if no new tenant is found, I’m stuck paying rent indefinitely, contradicting my urgent health need to escape. Worse, you evaded my core requests—confirmation of receiving my email/medical certificate and written progress updates—failing even basic communication duties. Your inconsistent rules and disregard for my well-being are unacceptable.
21 december 2025
Svar från Downing Students - Glasgow - West Village
Thank you for taking the time to leave a review. We are sorry to hear that you remain unhappy with your situation.
We take all concerns relating to wellbeing and housing standards seriously and would be happy to discuss this further again with you in person.
It was announced to be free
It was announced to be free, but for atleast two of the stands we needed to sign up for apps. The surfsimulator was to late. The icecream was empty at some point.
26 september 2025
Svar från Downing Students - Glasgow - West Village
Hi Juri,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback. Just to clarify, the event (and food) was completely free. We did invite a couple of vendors, such as Hungry Panda, who offered optional extras for those interested.
Unfortunately, the surf machine experienced some mechanical issues which caused a delay, but it was running for the majority of the event. Similarly, ice cream did run out briefly but was restocked, and in the end, this was the most food we’ve ever provided at a single event. We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village team
It wasn’t organised at all there were…
It wasn’t organised at all there were people who doesn’t even live in the accommodation not even west view or west village that caused the actual residents to not even access anything poorly organised really disappointed
26 september 2025
Svar från Downing Students - Glasgow - West Village
Hi there,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback.
We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village Team
Svar från Downing Students - Glasgow - West Village
Hi Duo,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
The Downing Students Team
no hot water over 10 days with full rent
no hot water more than 10 days
cannot rebook the same room for the next academic year
11 augusti 2025
Svar från Downing Students - Glasgow - West Village
Hi Jing,
Thank you for your feedback. We're very sorry to hear about the inconvenience you experienced with the hot water.
This is certainly not the standard we aim to provide, and we understand how frustrating this must have been. We’d like to investigate this further to understand what went wrong and how we can improve. If you're happy to contact us directly with your room number, we’ll look into the issue in detail and follow up with you.
We appreciate you bringing this to our attention and hope we can resolve it for you.
Downing Students
Already 10 days without hot water
Already 10 days without hot water. It’s absolutely nightmare…
10 augusti 2025
Svar från Downing Students - Glasgow - West Village
Hi Rocky,
Thank you for sharing your experience. We're really sorry to hear about the inconvenience caused by the lack of hot water during your stay. That’s not the level of comfort we aim to provide, and we completely understand how disruptive this must have been.
We’d like to investigate this further to understand what went wrong and ensure it’s properly addressed. If you’re happy to contact us directly with your room number, we’ll look into the matter and follow up with you.
Your feedback is important to us, and we’re committed to making improvements to ensure a better experience for all our residents.
West Village Team
Svar från Downing Students - Glasgow - West Village
Hi Jingrui,
Thank you for your kind words. We’re truly happy to hear that your time with us left such a lasting impression. Creating memorable experiences for our residents is something we take great pride in, and it’s wonderful to know that your stay was so positive.
Should you ever return, we’d be delighted to welcome you back.
Downing Students Team
4 days no hot water in this week
4 days no hot water in this week, may be tomorrow is 6th day
4 augusti 2025
Svar från Downing Students - Glasgow - West Village
Hi WEI,
Thank you for bringing this to our attention. We're truly sorry to hear about the ongoing hot water issue in your block-especially that it's lasted several days and has happened multiple times. We completely understand how frustrating and uncomfortable this must be.
Please rest assured that we’re actively investigating the situation and working with our maintenance team to resolve it as quickly and thoroughly as possible. If you're happy to contact us directly with your room number, we’ll look into your case specifically and offer any support we can.
Your comfort and wellbeing are very important to us, and we’re committed to making things right.
West Village Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.