Dove Home Care Agency Ltd Omdömen 

61
•
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Dove home care were absolutely fantastic when looking after mum at home from first call with john to when mum passed away all the stress was taken away from myself and family knowing mum was looked af... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Absolutely fantastic service from Dove Home Care! The team were friendly, caring and professional from start to finish. They genuinely care about the people they support and go above and beyond to ma... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My father was looked after by Dove Home Care for four years, and throughout that time they were extremely supportive, from the initial assessment right through until he sadly passed away. My fa... Se mer

Betygsatt 5 av 5 stjärnor

Very helpful staff members to ensure my family member got the best care. Would recommend to anyone looking for a caring company who put the needs of their clients first.

Företaget har svarat

Företagsinformation

  1. Äldrevård
  2. också i
  3. Akutmottagning
  4. Hemhjälp
  5. Hemhjälpsbyrå
  6. Hemsjukvård
  7. Hemtjänst

Skrivet av företaget

Dove Home Care have 30+ Years of expertise in personalised care and helping communities in all type of care needs since 1993. Dove Home Care provide fully qualified Home carers and Live in Carer across UK. We provider disable home care, Dementia, Palliative Care, Parkinson's Disease care, Domiciliary Care, Emergency Care, Alzheimer's Care, Reablement Care, Convalescent Care and Respite Care.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

61 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(61)

30 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Professional carers and great service

Dove Home Care has been such a help to myself and my family. The carers are professional and work to a very high standard. They helped my nan in one of the hardest times in her life, they brought a smile to her face each and every day! They are superstars and they really helped myself and my family deal with the difficult time.
Thank you to Dove and all the team!

1 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

careers not up to the job

The careers provided for my friend by her first one was okay the rest were a disgrace had to report one for constantly shouting at my friend and another took her for a walk didnt have hold of her and she was pulled into the road by her dog and smashed all her face had to be taken to hospital where the career sat their knitting and not consoling my friend. The last girl was an excellent cook and showed great empathy sadly when her friends visted they complained to POA she wouldn't allow chris private time with them. Sadly there seemed to be very little cleaning done by any of the careers provided. As a consequence sadly I cannot recommend this company

19 juni 2025
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your concerns, and we take them very seriously.

However, we find aspects of your review to be unfair and would like to offer some clarification.

With regard to the walking incident: as explained during the initial assessment, carers are not permitted to physically link arms with clients due to health and safety regulations. The client in question had full mental capacity and expressed a clear wish to continue walking her dog independently. After the accident, we promptly revisited the risk assessment and updated the care plan to reflect the change in need.

When you raised your concern about the carer’s tone, you mentioned she had raised her voice while on the phone. In response, we arranged a replacement carer. At no point, however, did we receive a complaint stating that a carer had shouted at your friend directly. Had this been reported, we would have investigated it thoroughly. If you would like to provide further details, we would be happy to review the matter again—please don’t hesitate to contact us.

Regarding your comment about the carer “giving things away,” we believe this may refer to a situation where the carer offered a cup of tea to a visitor whom the client had welcomed into her home. The carer believed this to be in line with person-centred care. No other items were reported as being given away, and this was only mentioned to us on the same day concerns were raised about the carer going for a walk in the park before leaving the placement.

As for transport on the final day, this was a privately arranged matter by yourself, whereby you arranged a friend to take the carer to the station. This was not part of our contractual obligations.

Lastly, we understand that the carer becoming unwell at Tatton Park was distressing. Once we were informed, we offered appropriate support to ensure both the carer and client were safe and that the situation was handled appropriately.

We are truly sorry that your experience did not reflect the standards we aim to uphold. We appreciate all feedback and remain committed to learning and improving our service wherever possible. If you would like to discuss any part of this further, please do get in touch.

Betygsatt 5 av 5 stjärnor

Thank you

I used this company for a family member after having an experience with another provider. Hands down best decision, i was so impressed from the offset, thank you Dove Home Care

17 januari 2025
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you so much for your kind words. We're truly grateful you chose Dove Home Care and that we could provide the support your family needed. It means the world to us to hear that your experience stood out, especially after a difficult time with another provider. We're always here if you need anything.

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service,

I called this agency to look after a family member, the service has been exceptionally grand.

Best in the business!

20 juni 2025
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you so much for your kind words! We're delighted to hear that you were happy with the service provided for your family member. It's always our goal to deliver exceptional care, and your feedback truly means a lot to the team. We're honoured to be considered the best in the business—thank you!

Betygsatt 5 av 5 stjärnor

Thank you Dove Home Care Agency …

I cannot thank Dove Home Care Agency enough for the outstanding care they’ve provided for my mother in her own home. From the very beginning, their team has shown compassion, professionalism, and a genuine commitment to her wellbeing.

Every carer who has visited has been kind, respectful, and attentive to her needs, treating her with the dignity she deserves. They’ve gone above and beyond, not just in delivering care, but in building a relationship with her, which has made a huge difference to her quality of life.

It’s been a great comfort to our family knowing she’s in safe hands and being looked after by people who truly care. Communication has always been clear and prompt, and they’ve been flexible and understanding around any changes we’ve needed to make.

I would wholeheartedly recommend Dove Home Care Agency to anyone looking for home care for a loved one. They’ve made a difficult time much easier and have given us peace of mind every step of the way.

25 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I couldn’t reccomend dove home care…

I couldn’t reccomend dove home care enough, they took care of my nan following her surgery, we managed to get the assessment booked in straight away and the care started immediately. the care provided was outstanding and the office team were very helpful throughout.

Thank you for everything youve done, we would definitely use you in the future.

7 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have worked for dove home care for…

I have worked for dove home care for the last 3 years. I love to work for the company and meeting new client. I enjoy finding carers that meet the clients needs enabling them to live a happy and fulfilled life.

24 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not go near this company

Do not go near this company! Don’t let them near your loved ones! Staff do not know how to do anything. They aren’t trained properly. The company don’t even know who they have in their employ. Made promises that weren’t kept! Had a terrible experience with them. Do not recommend at all.

2 april 2025
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Hi Dee,
We’re genuinely sorry to hear that your experience didn’t meet expectations. At Dove, we take feedback seriously and always strive to improve where needed.

However, we do want to reassure anyone reading this that we’ve been providing care and training for over 33 years, with a solid track record of supporting families across the country. All of our staff receive comprehensive training and ongoing supervision to ensure the highest standards of care.

If there were specific issues, we’d be more than happy to discuss them directly and work toward a resolution. Please feel free to reach out to us privately—we’re always here to listen and help.

Betygsatt 5 av 5 stjärnor

Excellent

I have worked for Dove for 8 years and have always found them to be excellent. They are always supportive and are kind to their staff. I would definitely recommend for both employment and if you are seeking care.

6 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Experience as a Dove carer

As a carer for Dove for the past 6 & 1/2 years I've enjoyed my entire employment. I've had the opportunity to receive excellent training equipping me with knowledge and expertise in care for the elderly & individuals with disabilities. The office accommodates my needs well, providing me with shifts flexible to my needs. The office is superb with communication and I'm always well briefed before arriving to a shift. I look forward to continuing my employment with Dove until retirement.

31 juli 2024
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

You have been an asset to the company we have had nothing but amazing feedback about your work. Thank you so much for your 5 star review.

Betygsatt 5 av 5 stjärnor

Thanks to Dove

Thank you for all the oppurtunitys. It’s been a pleasure working for the company I feel I really grew in my professional development. All the best

30 juni 2024
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you so much

Betygsatt 5 av 5 stjärnor

Best company I have worked for

Best company I have worked for. All the carers are so compassionate towards the clients. Would highly recommend working there.

31 juli 2024
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you been a pleasure

Betygsatt 2 av 5 stjärnor

Carers are not treated well

Disappointed at how I was treated.

22 maj 2024
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Can you please make contact with the office as you are still employed by our company. As far as we are aware you are happy and no contact has been made by yourself

Betygsatt 5 av 5 stjärnor

Great team

Great team, Always up for support.

Thank You Dove!

12 december 2023
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Your lovely reviews motivate us to go extra mile and keep delivering great customer service. Thank you!

Betygsatt 1 av 5 stjärnor

Awful care company

Awful care company

11 april 2023
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Very unfair we did everything we could to help you in your employment

Betygsatt 1 av 5 stjärnor

Worst employer I ever had

Worst employer I ever had. You can break your back for them (That´s what literally happened to me) and they will just laugh at you. I am traumatized by their behavior.

I just red the reply, so to to be clear, I am writing about: Dove Home Care from: Hampton in Arden, Solihull B92 0AY Don't provoke me any more because I will definitely go to court with my case.

31 maj 2022
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Please make contact with the office as we have no record of you ever working for our company, there are a few companies called similar names you must of reviewed the wrong one.

Betygsatt 5 av 5 stjärnor

Dove Homecare and the service that they…

Dove Homecare and the service that they have provided me has been exemplary, this kind loving company has helped me through such a difficult time.
Thank you for all your support,

12 maj 2022
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank You Norma for your lovely comment. Customer like you push us to keep delivering highest quality service.

Betygsatt 5 av 5 stjärnor

Just a quick note to say thank you for…

Just a quick note to say thank you for the care and support your staff gave to my dad during the short-time that you supporting him at home. All of the staff were very loving and caring, very friendly and always willing to help. Thanks again :)

4 maj 2018
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thank you Mike!

Betygsatt 5 av 5 stjärnor

My sincere thanks

I wish to convey my sincere thanks to all involved with the care and attention. You helped us through a difficult few weeks. Thank you

24 februari 2018
Omdöme utan inbjudan
Logotyp för Dove Home Care Agency Ltd

Svar från Dove Home Care Agency Ltd

Thanks dear :)

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