Doorsofdistinction Omdömen 

Very quick turn around from enquiry to price. Very prompt response to order placement. Deposit paid to secure prices and stock availability for the doors. Great service

Colin dealt with my telephone order in a very clear manner such that it was a good experience with a quick positve completion.

The doors look great but the customer service wasnt great all along and ended up being quite dismissive to my wife.. Having ordered 3 inch hinges, my carpenter asked for 4 inch hinges as they are heavy doors and to avoid having to polyfill - we were told bluntly that 4 inch hinges were not recommended as they would be too wide. We ended up getting hinges from another supplier. We were planning on buying more doors from Doors of Distinction but will now look elsewhere.

Although we found it a little difficult to negotiate the website, once we had made up our minds the process to order was made very simple by the helpful person at the end of the phone.

Have had to order some non standard size doors. Colin was extremely helpful, sent email with invoice for me to check and followed this up with a phone call.
Very professional.
Looking forward to the doors arriving.

Hi. A fantastic service (Colin) with a great range of products and at the right price. I measure a company by what they do when something does go wrong and a damaged door was replaced within 48 hours without any quibbles. I'll be back for more doors in the very near future. Well done guys.

I deal with numerous suppliers in my business and Colin from Doors of Distinction has proven himself to be consistently helpful, proactive and responsive. Would highly recommend.

Purchased £1,399.00 room divider doors for kitchen rebuild project. When they were unpacked by carpenter for fitting 6 months later damaged was found on one door. DOD take no responsibility as they say you need to report any defects in 72 hours. (not sure what world they live in) so now we have a fix job to our brand new doors.

Ordered 8 doors from doors of distinction, they stated I had a scheduled delivery date locked in, so booked everything in as it was far in the future. Called up week before the scheduled delivery date and just got passed on by the sales person, finally got a call back on the Friday afternoon prior to the scheduled day to say someone will be in contact. Unfortunately no one did, really poor service by Doors of distinction.

It was only that the customer Service of Deanta the door supplier called to apologise, they were completely unaware of what Doors of distinction had agreed and had no knowledge of any scheduled date. They detailed they would never supply a scheduled date and basically informed DoD of delays for doors which DoD never passed on.
Deanta couldn't apologise enough and stated unfortunately they can not control what these online/retail vendors offer or state and recommended we should use another one in the future to avoid this.

Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but as soon as we reported these the customer service team got in touch and sorted it out. Richard organised replacement doors which are now on their way. Great service, great communication. Very pleased we chose Doors of Distinction.

Having ordered our special doors in October 2021 we have just received our 5 th delivery which like the previous 4 deliveries have to be refused due to severe splits and poor workmanship on what should be fine wooden doors. Clearly Doors of D do not have an effective Quality Control system in their overseas Supplier Factories or in their UK despatch Warehouse. This is costing them a huge amount of money and is hugely frustrating for us as a Customer . Doors of Distinction need to establish a Management Team who focus on Product Quality and Customer satisfaction .

Good experience so far. Just make sure the products you want are in stock. After reading some reviews about long waiting times I decided to ask questions before paying to make sure what we want is stock in hand and not something they have to order for themselves first. The customer service so far has been great, thanks to Alan Turvey.

we recently went to see the doors we wanted in their showrooms,all our questions were answered ,they were very honest with some of the questions we had.
they were delivered when they said,I’ve just recently fitted them they look great,I would deal with this company again would definitely recommend .
Rob Griffin.

I had perfect service from Alan Turvey. He was really helpful through calls and emails. Doors came with a text service on time, from ordering time I didn't actually have to wait long at all. Highly recommend :)

I'm sorry to say this company can not deliver the products they sell in anything like the timeframe they initially promise during sales calls.

Then, subsequent timeframe promises are not met. They are simply not honest with expectations.

Purchased door in September over the phone was told 4-6 week lead time, this past and went, I was told the door was delayed for another 4 weeks, after chasing for an update. I have now been told its delayed again until end of December. Four months to receive an internal door even in current climate I think is just poor, I have had poor service, poor communication, totally not impressed with this local company. I do not recommend doors of distinction, do not pass your money over to this company who know full well they can not deliver in the time frames given, AVOID.

I usually don't like to write any reviews, but this time it is the exception. It is really hard to get through to customer cervice team. We placed the order a week ago, nobody even didn't give us the order number and the email address was taken incorrectly. They didn't bother to contact and double check why the email is bouncing back to them. I wish it could be the biggest fault. When we placed an order we have been promised that they should receive the items by the end of the week to their warehouse and they will contact us to arrange a delivery, so that we will receive our items within two weeks. None was done. I have been in touch myself in a week and received an answer that they don't have the items in stock and they probably will receive it in October. No alternatives was offered. They haven't been apologetic. We had to cancel the whole order and they ruined the completion of project in time. Please do not rely on them

Originally ordered 13 doors made by Deanta in Oct 2020 and was advised they were running at a 10 week delivery window. In Feb 21 my delivery arrived with just 7 doors, (Had not been told that it would be a partial order and nothing I could do about it) some doors had considerable damage. I was promised an exchange but was more concerned at only receiving a partial order and when consulting with the sales office I felt the response was inadequate to the point the individual advised me that it was out of their control and started quoting the contract terms as opposed to calling Deanta to resolve the issue about damage and part-order. I spoke to one of the directors who advised they would look into things. Received replacement doors for first batch that were damaged, these also arrived badly damaged despite the senior management from Deanta being asked to look at the poor method of protecting doors, one door was a different shade altogether and I was promised the replacement for this door in May 2021 (7 months after placing the order) I was eventually contacted in July 2021 advising the replacement door was ready for delivery, by this time my builder has left and gone onto another project, I could not afford to wait for my door so had the miscoloured door fitted when the builder came back to do something else for me. Service from Deanta is atrocious and I accept out of the hands of this company but they have had the money from me in October I had to keep chasing Deanta to the point where I simply gave up, I had extensive conversations with a senior sales person with DoD, but it never really resolved anything, I would have just appreciated it more if they had followed this through to the end rather than simply just waiting for Deanta to sort it and for me to chase it. I never received a call from them to make sure after all the issues I had with damaged doors, miscoloured doors etc a simple call just to close it out in the end I advised Deanta not to deliver the other door, it was nearly 9 months from date of order and I had to have the door fitted that had been delivered. I accept there are issues currently but everyone blames Covid or Brexit for shoddy service, not quite sure what the issue was here but should not have had the issues I did.