Doorsofdistinction Omdömen 

128
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Inital preference was to go to a store to see before buying, however viewing their website and speaking to Alan and Kirsty ( big shout out) from order to delivery and advice on best handles/price was... Se mer

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Betygsatt 5 av 5 stjärnor

Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but a... Se mer

Betygsatt 5 av 5 stjärnor

We ordered 17 internal oak doors from Doors of Distinction to replace some pretty grim and inexpensive dark wood veneered ones that came with the house built in 1937. Communication was good througho... Se mer

Betygsatt 4 av 5 stjärnor

This would have been a five star star review. My doors have arrived, fitted and I am over the moon with them, they fit perfectly which is testament to good measuring guidance and communication fro... Se mer

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Företagsinformation

  1. Heminredningsbutik

Informationen kommer från olika externa källor

We are a well established timber door supplier to trade and domestic customers. Our telephone lines are manned by experienced customer service advisors, and can guide you through our range of doors with their expert knowledge. Please give us a call to discuss your requirements.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

128 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(128)

5 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Well Done Doors of Distiction…

We viewed the Doors of Distiction Catalogue on line and picked out several glazed doors that interested us, as we were visiting in the area we paid a visit to the showroom and shown the doors we were interested in.
We picked the style and also needed new door furniture for existing doors. A very quick response from the selling team and an order was placed the goods arrived within a week.

10 april 2024
Omdöme utan inbjudan
Logotyp för Doorsofdistinction

Svar från Doorsofdistinction

Thank you Sue for the great comments! We really apreciate you taking the time to review us.

Betygsatt 5 av 5 stjärnor

We have made several purchases from…

We have made several purchases from Doors of Distinction and have found them to offer exceptional service. They follow-up enquiries and offer good advice. They supply quality products and have offered great after sales service too.

29 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Colin's your man

Colin was very helpful, the process was so easy took
3-4 minutes to order door and handles.
Very efficient.

8 april 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Very professional

I dealt with Colin, who was very polite and Knowledgeable about the products, could have not been more helpful, provided a quick and accurate quote, once I proceeded with the order and payment, was seamless.

22 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Such an excellent company

Such an excellent company. Helped us from the start of the purchase until the end. We had a previous purchase with them which we had to cancel literally years later, the company still kept the order on file and then refunded everything for us which then allowed us to make a different purchase. They then dealt with the new purchase very well, fast delivery and kept my partners disability in mind. Wouldn't come to anyone else in future for our doors. Also offer fantastic telephone service.

31 januari 2024
Omdöme utan inbjudan
Logotyp för Doorsofdistinction

Svar från Doorsofdistinction

Thank you for your review, we pride ourselves on our customer service here at doors of Distinction, so very pleasing to know you are happy with the service here. We have a high customer satisfaction rating across many sites including google reviews and reviews.co.uk

Betygsatt 1 av 5 stjärnor

Be very wary

Be very wary - bad customer service - I placed an order for doors which I arranged to collect. One of the doors was damaged and they had to order me a replacement. They then insisted that I pay for delivery of the new door and could not understand why I was unhappy about being charged for what was either their supplier or delivery company issue. Not impressed.

1 november 2023
Omdöme utan inbjudan
Logotyp för Doorsofdistinction

Svar från Doorsofdistinction

Dear Ms Flower,

We are sorry to hear of your dissatisfaction with the service you received.

The original order was placed as a collection from branch for which there was not delivery charges applied. A replacement for the damaged door was arranged, however, as the replacement door was required sooner, it needed to be upgraded to a delivery service direct to site from the supplier for which a delivery charge would apply. We did however upgraded this to a faster 48 hour delivery but only charged for the lower standard 5 to 7 day delivery rate.

Again, we do apologise for the issues with the damaged door and for any inconvenience caused.

Many Thanks

DOD

Betygsatt 2 av 5 stjärnor

Be aware that Oak engineered doors are…

Be aware that Oak engineered doors are made with Red Oak, certainly on the beaded edge of the panels. I queried whether the beading was in fact Oak because of the red colour and grain which in my opinion does not look good. If you are expecting English Oak or European Oak you may be disappointed it may not have the same look as any existing doors you may have. If you have an old property it will take some work to get an aged finish. Veneer is also very thin. If having to plane edges to fit, you will ruin the door by cutting through the Oak and exposing the pieces of joined substructure wood. Some of the odd angled matching veneers in the panels just makes them look cheap. Quite disappointing for the price.

17 maj 2023
Omdöme utan inbjudan
Logotyp för Doorsofdistinction

Svar från Doorsofdistinction

Hello Mr Thomas
We are sorry to hear of your disappointment in the oak doors you are referring to.
We do not have any complaint on file under the surname of Thomas of this nature, could you please contact us regarding this, and apologies if you have already done so and the matter has not been passed to Customer Service as we would expect in this circumstance.
Reference the oak in our doors, it is American white oak that is used in any door described as oak on our website, not English or European oak. So if you do have any parts of the door that look on the red side we would take this up with the supplier and try to help you on this.
Please do get in touch so that we may assist you on this.
Thank you.

Betygsatt 2 av 5 stjärnor

Poor Quality for Bespoke Sizes

We ordered seven internal doors from the Colaton Raleigh site, five of which were bespoke sizes. Without going into lots of detail, four had to be returned due to unacceptable quality. We've had to have two sets of door furniture replaced. It never felt like the company took ownership of the issue - it was always "please provide evidence of the problem and we'll take it back to our suppliers". Even though they are only four miles away, there was no interest in actually viewing the poor quality of the goods we paid them to supply. In their defence, we were offered discounts to accept the faulty doors (50% on the doors where the glue was coming through the veneer joins) but the risk of the veneer lifting when oiled was unacceptable to us.

Follow up: very pleased to hear from one of the directors immediately after my review was posted. Appreciated being listened to.

12 oktober 2023
Omdöme utan inbjudan
Logotyp för Doorsofdistinction

Svar från Doorsofdistinction

I am so sorry you were left with a feeling that we did not take ownership of the problem. Thank you very much for taking my call just now and giving me the time to explain. As advised we will be looking into this further on the past quality issues, and I will come back to you as soon as I can.
On a positive note, I was very glad to hear the the replacement doors you have now received are of a quality you were expecting (as would we)
Tracey

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