Dobbies Garden Centres - Stapleton Omdömen 414

TrustScore 3.5 av 5

3,7

Ashby Road, Stapleton, LE9 8JE Leicester, GB


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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... Se mer

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Betygsatt 5 av 5 stjärnor

What an absolutely brilliant shop. Great garden centre for a start with a wide range of interesting plants, seeds and bulbs. But also hardware such as gravel and rocks. Inside lots of concession store... Se mer

Betygsatt 3 av 5 stjärnor

Good range of products but a bit disorganised on our visit as just getting rid of all the Xmas displays.understsndable but products to do with gardening less available, probably due to the season .ov... Se mer

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Betygsatt 5 av 5 stjärnor

We visit the garden centre regularly and have always been pleased with the products we buy and the excellent customer service we receive even though the store is always busy the staff are always poli... Se mer


Företagsinformation

  1. Trädgårdsbutik

Skrivet av företaget

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktuppgifter

  • Ashby Road, Stapleton, LE9 8JE, Leicester, Storbritannien

3,7

Medel

TrustScore 3.5 av 5

414 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

I visited Dobbies

I visited Dobbies, Stapleton purposely to purchase two poinsettias. Having got them home and took off the sleeve on one of the plants, I was disgusted at the quality of this plant. It looks like it's been trimmed so no leaves around base if plant. It looks spindly, and was so dry. I haven't taken the sleeve off the second plant as it is a gift. I paid £9.99 each for these plants. Not even worth the £4 that I could have paid at a supermarket. How can you justify this?

15 december 2023
Omdöme utan inbjudan
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Hi Jenny,

Thanks for your review.

I'm sorry that your plant was of poor quality.

Please contact Customer Services direct so that we can advise you on how to proceed.

Team Dobbies

Betygsatt 2 av 5 stjärnor

Dissatisfied customer

As a loyal Dobbies customer l decided to book a festive afternoon tea for a friend last week, big mistake. Very busy, 3 assistants didn't know what to do but eventually we were seated in the conservatory which was very noisey and cold. After a while we received our tea which was luke warm and unfortunately the cakes were wet and when cut the scones crumbled to nothing. As for a free refill unless you wanted to stand in a long queue forget it. A very disappointing and embarrassing event considering l recommended Dobbies to my friend.

9 december 2023
Omdöme utan inbjudan
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Hi Shirley,
Thank you for taking the time to leave your review.
I am so sorry to hear that you had such a disappointing experience on your festive afternoon tea last week.
I have sent you a request for some more information, so I can pass everything over to the management team, so they can get back to you regarding this experience.
Best wishes, Karen

Betygsatt 4 av 5 stjärnor

Visited woodland Dobbies

Visited woodland Dobbies, cafe is chaotic, it needs better organisation, toasted tea cake wasn’t hot.
I know coffees take a while but something needs sorting, by the time you get to pay your food is cold.

14 november 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Sort out the drinks

Good garden centre as always, but can't understand why at busy times , not all the coffee or beverage stations are not in use, causing long delays getting served, it really does put me off having a coffee

2 november 2023
Betygsatt 2 av 5 stjärnor

Disgusting Restaurant

On visiting the restaurant we were met with surly staff that ignored you, uncleared tables, cracked crockery, disgusting stained chairs, more like you would expect from an old transport cafe than a garden centre. Seems to be a common problem in Dobbies garden centres, if only the restaurants were updated and staff trained it would make what are nice centres into a pleasurable experience.

21 oktober 2023
Omdöme utan inbjudan
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Hi Stephen,

I'm sorry to hear about your disappointing experience at Stapleton.

The restaurant's standards do not meet with our striving expectations and I'll certainly bring this up with the team.

I hope that you see significant improvement the next time you visit.

Thanks again,
Team Dobbies

Betygsatt 1 av 5 stjärnor

Rude staff…

We have now been to Dobbies at Stapleton twice and both times the staff have been arrogant, rude and really unhelpfull. We will not be going again

14 oktober 2023
Omdöme utan inbjudan
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Stapleton restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Betygsatt 3 av 5 stjärnor

Food great but too expensive & coffees…

Food great but too expensive & coffees half full, mostly foam!

Chairs need replacing in restaurant and weighting on staff need to clean tables.

12 oktober 2023
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Hi,

Thanks for your feedback about the Stapleton restaurant which I'll share with the team so that they can make the appropriate changes.

I hope you see improvements when you next visit.

Thanks again
Team Dobbies

Betygsatt 4 av 5 stjärnor

Mixed feelings

On the Wednesday the queues for the restaurant were ridiculous. The drinks side needs to open either side of their counter but they have no room to work. The queues for the til were also bad, although not quite as long. The garden centre down the road has refurbished their cafe and prices are on a par with you with Very little queuing and we were tempted to leave and visit there. However the staff are very friendly and the cafe is kept clean and tidy. When I visited the previous week the toilets had been cleaned by a lady (Rosie?!) that was previously working in the cafe and they were the cleanest I have ever seen them, she had made a good job, but then, they have always been poor and need maintenance as taps, driers, toilets not always in working order and all could do with a refurbishment. The heaters in there need cleaning by removing the covers. When I visited on the Thursday 5th I spoke to John in the garden centre who was very helpful and chatty. The staff are good, friendly and helpful but you need more of them. I visit the centre regularly as the selection of plants and other items is good and will continue to do so.

4 oktober 2023
Betygsatt 5 av 5 stjärnor

Love Dobbies Stapleton

Love Dobbies Stapleton. Everything for the garden a variety of shops. Good restaurant. We always get what we go for. Looking forward to see the Christmas display. We go at least every month sometimes more.26

27 september 2023
Betygsatt 5 av 5 stjärnor

The customer service is great

The customer service is great. I was served by a young man called Jacob and he was polite and kind and did a very good job. He even signed me up for a Dobbies Club Plus card and explained it all to me thoroughly. A delightful young man that really improved my experience! ☺️

9 september 2023
Betygsatt 5 av 5 stjärnor

What an absolutely brilliant shop

What an absolutely brilliant shop. Great garden centre for a start with a wide range of interesting plants, seeds and bulbs. But also hardware such as gravel and rocks. Inside lots of concession stores including clothing and gifts. Great, helpful and knowledgeable staff. To top it off a fab coffee shop and a surprise fruit and veg stall outside to pick up salad for dinner.

2 september 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

We bought a large chimenea

We bought a large chimenea. When back home , opened the box and there was no lid.
Rang the customer service who advised me to ring the garden centre directly. I tried 3 times and nobody answer.
We are left with no lid.

5 september 2023
Logotyp för Dobbies Garden Centres - Stapleton

Svar från Dobbies Garden Centres - Stapleton

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Stapleton Store. I've passed your comments over to the store management team and asked them to review your feedback and contact you to help with your query. Thanks - Ahmed

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