Divan Beds Centre Omdömen 

Lovely bed, delivered quickly with one small issue - customer service was excellent. Easy to contact, quick to respond and sorted things immediately - I am a very happy customer

Ordered bed and mattress. Called before to check on delivery as needed it in under a week. Was called back and reassured they could. Delivery team sent several detailed emails confirming date and time.
Team arrived on site. Put the items in my room of choice, and advised where I could find the casters etc. I put the kingsize bed together myself. Instructions clear and easy to follow. Bed is great - clients happy.

The website was easy to use to place my order.
I ordered a storage divan bed, no mattress.
The delivery was pretty fast, and the delivery guys were nice enough and brought the divan bed up to my spare room.
The 2-part divan was easy to connect together and I've had no problem with it so far.
I'm happy with my purchase and experience with Divan Centre.

First order arrived and was incorrect bed sent so contacted straight away, they then said they will send the bed out again so I rearranged my whole day for the correct bed to be sent...when it arrived it was the wrong bed again!!! I then emailed and at this point I just wanted my money back and order elsewhere, I received a phone call every other person was blamed apart from the company for making the error on 2 separate occasions!!!

I then arranged for the incorrect bed to be picked up and it was agreed as soon as It was picked up a refund would be processed, what a surprise I have emailed and telephone and no response no refund nothing being totally ignored!!!

Absolutely joke of a company!!

Divan Centre did indeed solved the problem the next day making the subcontractors come back and put the items in the correct rooms, not very graciously, but they did it. I am very pleased with the product quality (I sleep great on the new beds and the tear on the fabric was on the piece that is only used to temporarily fix the drawers position during transport) and with the response of their customer service team, who went above and beyond to reassure me that they will provide a solution.

I have received the delivery but I am very unhappy with it. Considering that it costs almost £1000, I expected a minimum of service. The delivery (subcontractors) arrived and dropped the 5 large packages in the corridor. Only at my insistence. they moved the mattresses to the rooms (ground floor, so not big effort) but left after taking some pictures as proof of delivery, before I could unpack anything to inspect it and ask then where to put the other packages. They left me alone with 5 large and wet packages blocking my corridor. To top it all, after struggling to half unwrap the first base, I noticed a tear in the fabric.
I have initiated a complaint and possible return and money back. Lets see how this goes.

No problem with delivery it turned up on time
Quality of bed not good at all headboard was damaged and base material not fastened very well
Mattresses were good
Email company about the damaged and was told to glue back of headboard were it was ripped as you wouldn’t see it and put more staples in the base
Told them I didnt pay for a damaged bed and agree to replace it in the end
Not great customer service

Bought a single divan with draws and memory foam mattress.
Was a small issue with the castors but all sorted very quickly.
Very good service and quick response. Great mattress Dormeo at a very good price for the bed, mattress and headboard 😆

Most important thing: the mattress is super comfy and I’m delighted with it. It’s a Crystal Zip and Link, thoroughly recommended.
Now the bad stuff. The couriers used by the company were just dreadful - they managed to completely muddle my order, cancel it for no reason, and it was like wringing blood out of a stone to get it fixed, with each person trying to pass on responsibility. The bed wasn’t delivered on the date specifically agreed with the company as a result.
There were also some issues with missing parts and workmanship on the base (link bolts missing on one bed so can zip but doesn’t link) and a lot of wood was still attached in the holes for the feet to go into, which had to be forcibly removed with a screwdriver before they would go in (this was tricky and a pain to have to do before we could use the bed at the end of an exhausting move day).
Overall, wonderful mattress at a great price, loads of options for the base but more attention to detail, complete parts and delivery would make things so much smoother.

Ordered my divan on friday oct 24th received my divan bed to day 28th Oct everything was as ordered very satisfied delivered at 2,30 pm I was contacted once by phone and received text when they were 30 miutes away excellent service polite ,professional and friendly will certainly use and recommend the company again.Thank you

Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by email, the company were quick to resolve and replace the mattresses.
Would definitely order again from the divancentre.co.uk as the prices, quality and customer service were very good.

Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my bed manufactured and delivered within just 48 hours, which was incredible! I’m very happy with the bed itself, and the delivery team were also excellent. Many thanks to Gopal for the outstanding service.

I recently purchased Ottoman beds from Divan Beds Centre and had a fantastic experience from start to finish. The ordering process online was smooth and straightforward, with a great discount offered too.

The customer service team was incredibly helpful and responsive—communicating clearly via both phone and email. Booking delivery was simple, and I appreciated the regular updates throughout.

The delivery team was prompt, polite, and very efficient. Everything was handled with care and professionalism.

I'm already placing another order for more beds and would highly recommend Divan Beds Centre to anyone looking for quality products and excellent service!

I own a guest house so therefore bed quality is most important. all the beds that I have had over past 7 years have been amazing but on top of that the service that I get is off the charts. They are able to fit in with my schedule and are prompt when delivering.
My son now uses them in London and cannot say enough about quality and service. I will not be shopping anywhere else and nor will my guests who have bought beds from Divan centre as a result of staying in our guest house.

Excellent Experience, super helpful staff, questions always answered immediately, and delivery was on time. Will buy from this company again!

I was a bit worried ordering online but the bed was such a good price. I also had email correspondence with customer services who were able to do a made to measure headboard for me so it fit under a window sill. Such excellent service. Bed was delivered and we are very happy with the quality

Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and what he thought I needed.
When I confronted him and told him I want straight answer to my question he told me I can get my bed from somewhere else - which I did! It is hardly a competitive product that is not sold by others.
Having just read the bad reviews I was glad I didn't proceed with this company.

Read on the other one star reviews - you will see many referring to the rude customer service and operator.

Ordered a bed base arrived quickly and really well packaged lovely base excellent quality for such a reasonable price would definitely buy again

Received the ottoman small storage divan today and it is excellent quality a very reasonable price and gives significant additional storage in the divan base. Just 4 days from order to delivery. Came fully assembled which was a pleasant surprise. Delivery company was polite, friendly and exceptionally helpful. I would have no hesitation in recommending Divan Beds Centre

Good quality of bed base, easy to assembly and it came well protected.
I ordered the matress aswell, and definitely it meet my expectations!
No issues at all!

We are delighted with our recent purchase from Divan Bed Centre. Delivery was prompt and everything well wrapped. The quality is better than I expected and the versatility of one larger bed with the smaller one underneath but rolls out when needed is just what we wanted. Good company. Very satisfied customer, happy to commend the company unreservedly.😀