I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Se mer
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Det här tycker kunderna
Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our ki... Se mer
The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Se mer
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Brilliant from start to finish; when a significant availability delay to my initial choice of Rangemaster cooker became apparent, Hannah (despite being on holiday at the time) guided me to what turned... Se mer
Företagsinformation
- Vitvaror och hushållsapparater
- också i
- Bänkskivor
- Dekoration- och inredningsbutik
- Försäljare av eldstäder
- Heminredningsaffär
- Utemöbler
Om Diss Ironworks
Skrivet av företaget
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Skrivet av företaget
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Kontaktuppgifter
7 St Nicholas Street, IP22 4LB, Diss, Storbritannien
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Appalling after sales support
A really disappointing after sales experience. I naively thought that by buying through Diss Ironworks I would get assistance, should I need it, with any issues. I purchased an Aga Masterchef Deluxe earlier this year which I received in March. It was faulty on arrival and, after emailing the details, I had to chase via phone on several occasions to get assistance from Diss Ironworks. They then passed to whole issue to AGA Rangemaster and had no interest in the situation thereafter. I had a second faulty cooker delivered direct by Aga Rangemaster as a supposed replacement and I am having to tell Diss Ironworks what is happening - they really showed no interest. When I reported the second faulty item to Aga and Diss Ironworks jointly nobody even bothered to respond until I chased again. The refund I requested, out of sheer frustration, had to be followed up before I finally received it without any acknowledgment whatsoever of the problems I had experienced. The whole debacle started in March and ended in September.
I expected much more support and consideration of the situation but was left totally high and dry.
14 september 2026
Omdöme utan inbjudan
Svar från Diss Ironworks
Good Afternoon,
Thank you for taking the time to leave a review. I am sorry to read about the difficulties you have experienced and want to take the opportunity to provide some context around the situation.
From the moment you first contacted us in April with worries about your cooker, we responded promptly and worked hard on your behalf throughout this process. You reached out to us on the 7th of this month, and within two days we had requested videos to help diagnose the issue quickly. Two working days later to this, we asked for further videos of the issue and six working days later you sent us a video which we then reported to AGA on your behalf.
By the 30th, we had reviewed the videos, stayed in contact and reported the issues to AGA, with an engineers visit booked. At this point you requested that they wait until the end of May to visit as you were away. This was arranged.
On the 22nd May, the engineer visited where the problem was diagnosed but could not be fixed that day. From this point we consistently chased them for updates, escalating your case when progress was too slow. We appreciate that the timeline felt frustrating - however, as an independent retailer, the repair and replacement process is managed directly by AGA as the manufacturer, and we were pushing hard behind the scenes to get this resolved for you as quickly as possible.
By early June, you were experiencing more issues, that I understand were incredible frustrating. Both ourselves and AGA had been trying to get in contact during this time, but unfortunately on the 4th June you had missed correspondence from our customer services team and a call from AGA on the week prior (29th May).
We chased for you further on the 4th and you had a successful call with AGA with a new engineer date booked.
From this point, although we asked for you to keep us in the loop, we were unfortunately left out of some correspondence, causing delays to our ability to help. You sorted a replacement cooker, and the funding for an interim temporary hob with AGA directly, which we did not get made aware of until after this had been sorted.
Your replacement cooker was delivered on the 27th July. We are sorry that the replacement cooker also presented issues, and that there were delays in information being relayed after the engineer visits, we acknowledge this should have been followed up more swiftly, and we have fed this back to the supplier, in order to refine our own communication with them. This being said, throughout, we remained in regular contact and continued to advocate for a resolution, which ultimately resulted in a full refund being agreed and processed, alongside the uplift of your second cooker.
We genuinely value our customers and take pride in going above and beyond to support them. I am so sorry that you feel your experience did not reflect that and I hope our response gives a fuller picture.
Kind regards, Grace and The Diss Ironworks Team
I had struggled for some time across…
I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible technical info was brilliant. Thank you for being so helpful and guiding me to the tech info so that I could make an informed purchase. Product looks great. Manufacture looks very robust. It will undoubtedly last more than the 50 years the previous one did! Thank you.
9 september 2026
Svar från Diss Ironworks
Hello! Thank you so much for leaving us such a lovely review. Have a wonderful rest of your week. Kind regards, Grace
Great event showcasing what the Big…
Great event showcasing what the Big Green Egg can do, thank you
28 augusti 2026
Svar från Diss Ironworks
Thank you for attending our event! Kind regards, Grace
Product is perfect for our Aga
Product is perfect for our Aga.
Delivery company said they tried to deliver on due date but we know they never even drove down the street. Luckily we were not in a rush and got it the next day
7 september 2026
Svar från Diss Ironworks
Hello, thank you for your review. I am so sorry that APC didn't deliver on your due date, but I am glad to hear that you received your delivery all safely now. I hope you enjoy your product! Kind regards, Grace
An excellent product
A prompt service, fully tracked delivery and an excellent product. The only thing you could improve on is to specifically say that your product is made in England. That'd be the icing on the cake.
24 augusti 2026
Svar från Diss Ironworks
Thank you for the lovely review! I can see that you ordered From the Anvil items with us - we should definitely be shouting about the fact that they are manufactured in Wales! I hope you enjoy your products. Thank you for shopping with us. Kind regards, Grace :)
very helpful and speedy delivery
very helpful and speedy delivery. Great handles - very happy!
3 september 2026
Svar från Diss Ironworks
Hello, thank you so much for the lovely review! Kind regards, Grace :)
Impressed…
Impressed with how professionally everything was organised from my purchase, delivery & fitting. Communication was impressive. Would definitely buy from Diss ironworks again.
2 september 2026
Svar från Diss Ironworks
Hi, thank you for leaving such a lovely review with us. I am so glad to hear that you found our communication impressive - we really pride ourselves on our customer service, so I will certainly be passing that on to the team. Kind regards, Grace.
Really helpful customer services
Really helpful customer services. They kept us updated about delivery and the delivery company they use couldn't have been more helpful.
28 augusti 2026
Svar från Diss Ironworks
Hello! Thank you so much for the lovely review - I will be sure to feed this back to the customer services team. Kind regards, Grace
Great features.
Great to know you can still repair minor damage to aga cookers. The kit I bought was very good. It does not look like it has been repaired. Brilliant service.
17 augusti 2026
Svar från Diss Ironworks
Hello, I am so glad to hear that you are happy with the service and the repair! Thank you for the review. Kind regards, Grace
Svar från Diss Ironworks
Thank you for the brilliant review! Kind regards, Grace
Everything went to plan and product…
Everything went to plan and product very satisfactory.
17 augusti 2026
Svar från Diss Ironworks
Thank you for the lovely 5* review! Kind regards, Grace
Good website
Good website. Good choice and price. Notification of order sent through promptly and delivery was really quick. Would use this company again.
24 augusti 2026
Svar från Diss Ironworks
Hello, thank you so much for your lovely review! Kind regards, Grace
Great ordering and delivery experience
Great ordering and delivery experience.
First class product at the keenest price I could find.
10 augusti 2026
Svar från Diss Ironworks
Good Afternoon, I really appreciate the time you have taken to write us a lovely review. We try to stay as competitive as we can on pricing, so I am very glad that you agree! Kind regards, Grace
We ordered a Bertazzoni fridge and it…
We ordered a Bertazzoni fridge and it arrived damaged but it got promptly exchanged and we love our new fridge now.
Great service all around.
4 augusti 2026
Svar från Diss Ironworks
Hello, thank you so much for the review, after the damage that had occurred to your fridge. I hope you love your new one! Kind regards, Grace
A brilliant product it looks great on…
A brilliant product it looks great on our 16th century house thank you
19 augusti 2026
Svar från Diss Ironworks
Hello, I am so glad to hear you are delighted with your product. Thank you for taking the time to leave a review. Kind regards, Grace :)
Svar från Diss Ironworks
Thank you for the lovely 5* review! Kind regards,
Grace
Very helpful and excellent customer service
Very helpful and excellent customer service. There was a mistake with my delivery but it was rectified very promptly and with minimum inconvenience. Will definitely shop here again
4 augusti 2026
Svar från Diss Ironworks
Hello, thank you so much for the lovely review! I will be passing this on to our customer service team who will be delighted. Kind regards, Grace
Very good service
Very good service: easy to order, and respond very quickly and effectively.
3 augusti 2026
Svar från Diss Ironworks
Thank you for the lovely 5* review. Kind regards,
Grace
Overall a good experience
Good prices and good availability, decent delivery. Nothing to write home about, just good, solid all round effort. Oh, and the products are great, just what we’d looked for.
3 augusti 2026
Svar från Diss Ironworks
Thank you for the lovely review!! Kind regards, Grace, and the Diss Ironworks Team.
Ordered some Green Egg charcoal
Ordered some Green Egg charcoal. Delivery was quick and tracking provided. Would recommend.
12 augusti 2026
Svar från Diss Ironworks
Thank you so much for the lovely review!
Kind regards,
Grace
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