Attended at Tile Warehouse today . Spoke to Steve who was so welcoming at the desk. Very friendly , helpful And great customer service . I will be re-attending the store again and highly recommend... Se mer
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Det här tycker kunderna
We got tiles for our new kitchen floor from the Swansea store and are absolutely delighted with them. The staff were really helpful in assisting with our choice and gave us samples to take home, befor... Se mer
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The tiles they sent me were terrible quality, and I raised a complaint straight away. But this time, there’s been absolutely no customer service – no reply, no call back, nothing. I’ve been left deali... Se mer
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I needed approx100sqm of 1200x600 porcelain floor tiles. Limited photo examples on the website for my chosen tile. So I called up the warehouse and asked for some photos to be taken. The Supplier was... Se mer
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Företagsinformation
Skrivet av företaget
At Direct Tile Warehouse, we have been supplying high-quality wall and floor tiles for over 46 years. Our friendly team is here to help you find your perfect tiles. We offer free samples, competitive prices and most tiles are available from stock. Browse our website or call in to our Swansea and Cardiff showrooms if you're local to South Wales. Happy tiling!
Kontaktuppgifter
Phoenix Way, SA7 9EH, Swansea, Storbritannien
- 01792 773015
- info@directtilewarehouse.com
- www.directtilewarehouse.com
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good company
Very easy to order
Everything was delivered on time and quality was excellent

Svar från Direct Tile Warehouse
Good tiles
I bought some tiles from Direct Tile Warehouse and was really pleased with the price. Communication was good. I'd but from them again.

Svar från Direct Tile Warehouse
Excellent friendly customer service
Excellent friendly customer service. Super quick delivery and great quality product I’ll be shopping here again 10/10

Svar från Direct Tile Warehouse
Really impressed with the quality of…
Really impressed with the quality of the tiles and good price too. Direct tiles customer service called me to tell me when the tiles would arrive and they arrived on time with no breakages.
Would highly recommend!

Svar från Direct Tile Warehouse
Saved the day
Very pleased with the service provided.
I needed to replace some broken tiles on a shop entrance.
I only needed to replace 20 out of the hundreds that made up the floor.
Everywhere I tried said the tiles I wanted were discontinued until I found these guys.
They had the tiles I needed in stock and were delivered within a few days.
I had to pay the delivery charge as it was only a small order but they have saved me thousands by not having to replace the whole entrance floor.
Thanks guys.

Svar från Direct Tile Warehouse
One happy customer 😊
The service I received was excellent.
A big thank you to Tina, from placing the order to adding extra to the order to arranging delivery, nothing was too much trouble.
To everyone at Direct Tile Warehouse have a Merry Christmas.

Svar från Direct Tile Warehouse
The random mix of tiles was not as…
The random mix of tiles was not as expected, but Roxanne went the extra mile to sort it out for us, and we are delighted with the final result. Thank you!

Svar från Direct Tile Warehouse
Ordered 10 large tiles for my outside…
Ordered 10 large tiles for my outside step/veranda and only eight were delivered but never noticed till I started tiling couple of months later, phoned up to let them know, and they would have been quite within their rights to dismiss my claim, but nothing was too much bother for these lads and two duly arrived safely packaged on a pallet! What can I say, fantastic service and you can buy with confidence from them. I certainly will again, thanks again guys for going above and beyond.👍👏👏👏

Svar från Direct Tile Warehouse
Love my beautiful Nikea tiles
Really pleased with my Nikea patchwork tiles. They were sent fast, with no breakages, and have given our new kitchen a really distinctive stylish yet traditional look. I highly recommend Direct Tile Warehouse and would certainly use them again.

Svar från Direct Tile Warehouse
Five stars
The tiles had been discontinued at my local shop and I’d ran out. Over the moon to find these available with Direct Tile Warehouse. Delivered all the way to Durham without a problem.

Svar från Direct Tile Warehouse
Great customer service, price and delivery.
The advisors were very patient and helpful in answering my queries before I purchased. I bought the aspen split face beige tiles for my living room wall and was very happy with the finished result. The tiles were reasonably priced and delivered on the promised date. Excellent experience start to finish.

Svar från Direct Tile Warehouse
Stocked tiles not in stock
Ordered tiles on line as advertised on web site that they were a stock item. Purchased on line. Couple of days later advised that had to be bought in with 6 week lead time throwing my project timeline. Team kept me informed and goods finally arrived on final promise date, well packaged. Probably wouldn't buy on line without first checking accuracy of web info..

Svar från Direct Tile Warehouse
very good overall
good customer service prior to sale, good communication re delivery , fast and efficient
Excellent Service and really pleased…
Excellent Service and really pleased with the tiles. Great communication too!

Svar från Direct Tile Warehouse
Fabulous service
Fabulous service, Ordered tiles and they were delivered within 5 days.

Svar från Direct Tile Warehouse
Quality marble effect tiles
We looked everywhere for a really good quality porcelain marble effect time for our bathroom renovation and Direct Tiles had the perfect tile. Their customer service was excellent and we are so pleased with the finish of our bathroom. Definitely recommend.

Svar från Direct Tile Warehouse
Fabulous company
Fabulous company. Firstly I love the ARCHITONIC TAUPE tiles I bought for my kitchen floor, very well priced. When one box arrived broken ( probably the courier) they promptly replaced that box. When I realised I was a couple of boxes short they managed to arrange an express, next day delivery, despite the current driver problems ( Brexit, again !).....very personal and swift service. Thanks especially to Steve. Excellent company to to do business with.

Svar från Direct Tile Warehouse
I ordered a Oikos blue sample tile last…
I ordered a Oikos blue sample tile last month and it arrived very quickly. It was perfect for our new bathroom plans and so I ordered wall and floor tiles ( to match ) over the phone. Customer service was excellent. Delivery was prompt and we are delighted with the results. Our fitter had no problem with cutting or fitting them. They have made our new bathroom look fantastic.

Svar från Direct Tile Warehouse
Outstanding Service
Ordering was very simple on line and the sample arrived the next day. The tiles were very good quality. Excellent communication from the young lady who telephoned when there was a slight delay. The customer service was beyond expectation and very refreshing, given the decline in recent customer service I have received in shops. I would recommend this company without reservation.

Svar från Direct Tile Warehouse
High quality porcelain tiles at a good price
Very high quality porcelain tiles at a very reasonable price. Delivered promptly, well secured on a palette. I would have no hesitation in using this company again, in fact they would be my first choice.

Svar från Direct Tile Warehouse
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