DirectNine United Kingdom Omdömen 

681
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

DirectNine are seemingly telling lies about inventory levels. Ordered an otherwise reasonably difficult to source product that's advertised as available ex-stock for delivery within a specific deliver... Se mer

Betygsatt 5 av 5 stjärnor

Great experience knowing anything went well, specially came from USA It could been in bigger box well wrapped, padded, specially in transit But very pleased no damage, maybe Start to sell them... Se mer

Betygsatt 4 av 5 stjärnor

The time between ordering, paying for, and receiving the AV157 was rather longer than I expected ( almost 1 month). Despite ordering on UK website item had to come from the USA. Arrived with wrong... Se mer

Betygsatt 5 av 5 stjärnor

Hello there. We recently bought a Speakman Anystream shower head from Direct Nine. Soon after purchase I became a little concerned as I couldn't seem to clarify even a ball park delivery date. This wa... Se mer

Företagsinformation

  1. Elektronikföretag

Skrivet av företaget

Online superstore for electronics


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

681 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(681)

87 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Do not use this website

Do not under any circumstances order anything from this 'company'.
I ordered speakers for £226 and then changed my mind. I sent an email asking to cancel the order and they replied saying it's not possible and they would only be able to refund 10% of what I paid. (£26).
I threatened to contact the relevant authorities about this disgusting offer and they then said they will actually refund the whole 100% and cancel the order.
I then received absolutely no confirmation email that it had been cancelled for a few days, so I had to continuously send a lot of emails until I eventually got a confirmation email and screenshot that they have sent the refund.
I am still fully expecting not to actually receive any refund - and if as expected I don't receive anything I will have to contact my bank to get it reversed.
Any reviews you see on here that are above 1 star are all fake (written by themselves).
The 'company' is based in India somewhere and is run by 1 or 2 dodgy people. They will send emails with different names at the bottom pretending to be different people working at the company, but it is all the same person.

2 mars 2025
Omdöme utan inbjudan
Logotyp för DirectNine United Kingdom

Svar från DirectNine United Kingdom

Hi George,

We sincerely apologize for the inconvenience with your refund. Please be rest assured that we are actively working to resolve this issue and appreciate your patience.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine

Betygsatt 5 av 5 stjärnor

DirectNine sourced a rare soundbar for us … :-)

My wife had some concerns around me buying a difficult to get hold of item online, in case it simply wouldn't arrive, though at all stages of the delivery the communication & tracking provided was outstanding & the goods turned up as promised. We are both now, very pleased customers. Thank you so much DirectNine ... :-)

28 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good customer service

I recently purchase a portable stereo system but it was faulty. Customer service were excellent in understanding the issue, and refunding my money. I would buy from this company again without any hesitation. Mr Webb

28 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Well I bought radio cassette from…

Well I bought radio cassette from direct nine 119 pounds they conned me it weren't worth 10 pounds and it don't work how can you let firms like this on line I think half the comments are lies just for you to buy so they should shut you down as well shocking next time I buy on line won't be looking at your lies

5 mars 2025
Omdöme utan inbjudan
Logotyp för DirectNine United Kingdom

Svar från DirectNine United Kingdom

Hi Andrew,

We're truly sorry to hear you're unhappy with your radio cassette purchase. We understand your disappointment with the product's quality and functionality, and we want to help resolve this.

We regret that you feel the pricing didn’t reflect the value you expected.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine


Betygsatt 4 av 5 stjärnor

Issue resolved.

My goods arrived on time and in good working order, however they were shipped from USA so just be aware that the company do not have a UK office and source there items from the closest place to you, so depending on what you ordered it might well be from within the UK.
However my issue came when I wanted to return the item for a refund, I needed to return it to the US but had to pay for postage which was going to cost me almost as much as the item cost, but I am pleased to say after a bit of going back and forth with the company they have agreed to refund me. So if you do your research and ask the company where your item will be coming from and your happy with that then there is no reason not to use Direct9UK their shipping cost are reasonable and the item arrived when they said it would and also they did respond to all my emails and resolved my issue in the end.

19 februari 2025
Omdöme utan inbjudan
Logotyp för DirectNine United Kingdom

Svar från DirectNine United Kingdom

Hi Christopher,

We apologize for the inconvenience you've experienced with your order.

Our aim is to provide a smooth shopping experience, and I'm sorry to hear that we fell short of this in your case. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine

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