Direct Bullion Omdömen 

240
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... Se mer

Betygsatt 5 av 5 stjärnor

Excellent company through and through! I dealt with George Weir after speaking to one of the junior guys first and explaining my situation. They always do what they say. I would like to say I have de... Se mer

Betygsatt 5 av 5 stjärnor

Jack guided me through the whole process and kept me updated at every step. He also gave me advice on my purchases as I am new to buying gold to help me achieve my goals many thanks look forward to fu... Se mer

Betygsatt 4 av 5 stjärnor

My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Se mer

Företagsinformation

  1. Guld- och silverhandel

Skrivet av företaget

FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in ­house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

240 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 25 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(240)

77 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

5 star service

5 star service! Would definitely recommend. Blair came out of his way to meet me face to face. Thanks Blair!

14 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First Class

Jack Wright provided me an exemplary service, I’ve used a few other services similar to Direct Bullion but will definitely be returning and asking for Jack!

26 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you!

Very happy with my first experience, Nathan and Garry were very helpful and made sure I was looked after. Will definitely be using these guys again.

18 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Would 100% use again

Would 100% use again! Had the pleasure of dealing with a gentleman called Patrick who gave me great advice and was very helpful.

26 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My elderly father taken advantage of - be warned.

My elderly father purchased 2026 Tudor Beasts “Queen’s Lion” 1oz gold coin after speaking with a very pushy sales representative, and the entire experience has caused him significant distress at an already vulnerable time.

My mother passed away recently, and since then he has been emotionally vulnerable and looking for ways to protect his savings. During the sales process, he was encouraged to purchase modern graded “collectible” gold coins at extremely high premiums above the underlying gold value.

The coins themselves are genuine Royal Mint gold coins, so this is not an authenticity issue. The concern is the pricing and the sales approach used. He paid approximately £5,490.00 f2026 Tudor Beasts “Queen’s Lion” , which we later discovered was around 48% above the intrinsic gold value at the time.

He was left with the impression these were particularly strong investment products because they were PCGS graded and described as collectible, but only afterwards did we understand how difficult it may be to recover such a large premium on resale. Realising this has left him deeply upset.

I believe elderly and recently bereaved customers should be treated with far greater care and sensitivity, especially when selling high-premium investment-style products.

I would strongly encourage anyone considering these coins to: compare prices carefully with standard, independently check live gold values, and ask for realistic buyback prices before purchasing.

6 april 2026
Omdöme utan inbjudan
Logotyp för Direct Bullion

Svar från Direct Bullion

We are sorry to hear of your family’s recent bereavement.

However, we must respectfully correct several inaccuracies within this review.

The product purchased was a genuine Royal Mint 1oz gold coin, professionally graded by PCGS as MS70, the highest possible grading standard. These coins are specialist-graded collectable products and are valued differently from standard bullion coins due to factors such as grading, condition, scarcity, and collector demand.

Importantly, the customer specifically requested MS70-graded coins during conversations with our team, and we have full records of these discussions.

The pricing comparison in this review is also misleading, as it appears to compare the purchase price to a later gold spot price after the gold market had materially declined from earlier highs. Gold prices fluctuate daily, and any comparison should reflect market conditions at the time of purchase.

Graded coins do carry small premiums above standard bullion products, which is standard across the industry. These premiums were explained during the sales process, alongside the distinction between standard bullion and graded collectable coins. We also actively buy back graded coins where these premiums are recognised by the market.

We categorically reject the suggestion that any customer was pressured or “taken advantage of.” All purchases were made voluntarily following discussions about the requested products.

Furthermore, following these concerns being raised, we offered both a full buyback and a full refund directly to the customer. These options were declined.

We take customer care extremely seriously and remain happy to discuss any concerns directly and transparently.

Betygsatt 5 av 5 stjärnor

I am writing to express my sincere… excellent

I am writing to express my sincere thanks for the excellent service I received during my recent purchase of gold coins.As a recent retiree looking to invest, I first reached out by ordering your brochure. I was then contacted by Harry Higgs, who was incredibly patient from the start. I explained that I wasn’t ready to invest immediately, and Harry was very professional about it—he promised to stay in touch without any pressure, and he did exactly that over the following weeks.When the time finally came to move forward, Harry took me through the entire process step-by-step. The whole team was excellent, taking the time to explain every detail clearly. I am thoroughly impressed by how professional and knowledgeable everyone at Direct Bullion is.Thank you for making this such a smooth and positive experience. Kind regards, Anthony Battams

7 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

My initial contact was with Patrick and then Harry. Both have been very helpful, informative and able to answer my many questions. It has been a pleasure discussing my purchase over the weeks. Harry is very upbeat, friendly and an asset to the company. I am really pleased I chose Direct Bullion to invest with. It has been a really smooth and enjoyable journey. Thank you

5 maj 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

1-2-1 service and explained options…

1-2-1 service and explained options clearly without pressure. I was allowed time to think and weigh up my options.
I definitely feel confident I have done the right thing to invest.
Will use again in future.
A few problems with delivery- home address used instead of delivery address, so wasted a day. Was surprised for such a high value order Royal Mail was still used with a 5hour delivery window and not a courier.

24 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A big shout out to John Donovan who…

A big shout out to John Donovan who helped me with my investment at Direct Bullion . I was rather jittery entering into this type of world of investment but John allayed any fears that l had . He answered question after question to the extent l was happy to proceed . So much so l have recommended the company to colleagues & friends. Service was second to none.

22 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have never attempted to buy bullion…

I have never attempted to buy bullion before, Well.. John at direct Bullion guided me through the process, he was friendly and professional also very patient given the amount of questions I asked!
I will be continuing to buy with John!

15 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Helpful contact and information, prompt delivery of purchase.
Trusted process and procedures straightforward and reliable.
From first contact with my account manager Aston, I have received all the information I requested in a format that was easy to understand.

20 april 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer