I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can high... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... Se mer
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I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment... Se mer
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Poor customer service, poor technical knowledge. Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my client... Se mer
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Företagsinformation
Skrivet av företaget
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Kontaktuppgifter
60 Pitt St, 2000, Sydney, Australien
- 1300 694 678
- www.digitalpacific.com.au
4,2
Bra
756 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Arjun from tech support was fantastic
Arjun from tech support was fantastic. He sorted out my email setup enquiry and concern during the live chat. Great service Arjun.
20 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Allan,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Arjun was able to assist you with your email setup enquiry and address your concerns during the live chat. We will be sure to share your kind words with him, as recognition like this is always appreciated by our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
a return to decent support
today's experience with support for a website outage was very good. Digital Pacific looked within the website extensions to identify and rectify the problem in a reasonable time.
This is in stark contrast with some appalling outages and lack of customer service in recent months
20 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your recent experience with our support team was a positive one and that we were able to identify and resolve the website outage within a reasonable timeframe. Our team is committed to providing timely and effective assistance, and it is encouraging to know that this was reflected in your recent interaction.
At the same time, we are sorry to learn that your experiences during previous outages did not meet your expectations. We understand how important reliability and responsive support are, and we regret any frustration or inconvenience caused by those earlier incidents.
Your feedback is valuable to us as it helps us recognize areas where we are doing well and areas where we need to improve. We remain committed to enhancing our services and delivering a consistently positive customer experience.
Should you require any assistance in the future, please do not hesitate to reach out. We are always here to help.
Regards,
Renan D.
Online Experience Specialist
I have been using Digital Pacific for over 20 years
I have been using Digital Pacific for hosting for over 20 years. The customer service is second to none and I have never had any issues with their services! Proud customer since 2005!
20 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Ali,
Thank you so much for taking the time to post a positive review.
We are truly honored to have earned your trust and loyalty over the past 20 years. It is wonderful to hear that you have consistently had a positive experience with our hosting services and that our customer service has met your expectations throughout the years.
Your continued support since 2005 means a great deal to us, and we are incredibly grateful to have you as part of the Digital Pacific family. Feedback like yours motivates us to continue delivering the high level of service our customers deserve.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
I appreciated the prompt Prathamesh P…
I appreciated the prompt Prathamesh P gave and his assistance with my issue this evening ....well done!!
19 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Steve,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you appreciated the prompt assistance provided by Prathamesh. We will be sure to share your kind words with him, as recognition like yours is always encouraging to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Outstanding Service
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he calls back when he says he will and strives to resolve any issue at hand. I highly recommend Ashkay, he is currently assisting me with migrating mt site and is incredibly helpful during this stressful process. Thank you Ashkay
16 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Karen,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Many years of welcome help
Over many years I have generally found Digital Pacific to be prompt in responding to queries and calls for help. They have also demonstrated a willingness and determination to find a solution and resolve all problems as efficiently and as quickly as the situation allows.
I am very much non-technical and fail to understand about 95 per cent of IT documentation; thus I depend heavily on services such as those provided by DP. And always they have come up trumps. It's a hellishly complicated and ever-changing world out there in Computerland yet the lads and lasses at DP generally seem to be on top of things.
Thanks everyone. Latest changes quickly dealt with and resolved.
18 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Tony,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Ten days ago
Ten days ago - in response to a customer review I provided, you sought further details so you could investigate and resolve the issue. I provided them as requested. This was after a more than a month of inaction on your part making my website inoperative.
So that's now an additional ten days of inaction, this time after I was promised the issue would be taken seriously. When will you sort things out and advise me direct?
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Alan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your disappointment regarding the delays you've encountered while trying to have your website issue resolved.
We understand how frustrating it is to provide the requested information, especially after already experiencing a prolonged period of disruption to your website, and then feel that there has been no meaningful progress or follow-up. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate the matter thoroughly, review the status of your case, and provide you with an appropriate update.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Amazing service today from Prakruthi on…
Amazing service today from Prakruthi on chat who helped me to restore a client's website in record time.
18 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Kylie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Website subscription had issues and…
Website subscription had issues and their online chat fixed the issue within 5 minutes, can't get much better than that.
18 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Michael,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Support at Digital Pacific is excellent
The support at Digital Pacific is always excellent. For someone who is definitely not tech-savvy, it is always a relief that the staff can explain things in a way I understand. They are quick to follow up and resolve issues
15 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Kate,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you have consistently had an excellent experience with our support team. It is especially rewarding to know that our staff were able to explain technical matters in a clear and understandable way, while also providing prompt follow-up and effective resolutions to your concerns. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Divya S was fantastic
Dealt with Divya S with a DNS issue we had and she was extremely helpful and patient. I ended up getting her to do the records for 6 of our businesses and she was quick and professional. Had a solution pretty much straight away when I had been fighting with it for 30-45mins.
16 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Saxon,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Geneva C was absolutely amazing!
Geneva C was absolutely amazing! Her professionalism was 10 out of 10 and her abilty to navigate my issues was on point! What a lovely lady!
15 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Digital Pacific experiences
I have been dealing with Digital Pacific for several years now and their service has been very good. Recently I have a minor matter and Shree was a great help with the issue. Their rates are respectable and their support and service is great.
10 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Prakruthi
Prakruthi, was very information and easy to deal with. recommend using Digital pacific and asking for Prakruthi for assistance.
11 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Joe,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Shree was a fantastic help in getting…
Shree was a fantastic help in getting my domain transferred. Highly recommend.
10 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi James,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Nice to have a human to contact for support rather than a bot.
This was a very simple process with contacting a human at Digital Pacific, and their support personal was able to implement updates as requested for emails.
10 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Lynette,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had a smooth support experience and that our team was able to assist you promptly with your email update requests. It's especially rewarding to know that being able to connect with a member of our support team made the process simple and efficient for you.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen and help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
All done
Was able to get the work done with Megha through the Help Chat and everything went perfectly.
9 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Matthew,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that the representative was able to assist you through our Help Chat and that everything went perfectly. It's always rewarding to know that our team has been able to provide a smooth and successful support experience.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide quality service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Great support with staff like NIKITA S…
Great support with staff like NIKITA S who helped me make sure everything was all okay with my service.
9 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi David,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Good technical service
Good technical service. On my plan when the web site is configured well it performs well.
8 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Garry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
"Good staff, broken support model — security issues buried and unresolved
I have been a Digital Pacific customer for many years and this review is not written lightly.
Three weeks ago I identified a serious security concern on my managed VPS. I raised it through the support ticket system with specific, numbered questions.
What followed was a rotation of junior staff, templated responses, and partial answers that created more confusion than they resolved.
Sensitive server data was sent via an expiring third-party link that had already expired by the time the ticket was visible to me — a three-day delay in their own system.
I was told a root password reset had been completed this morning. The new password has not been sent to me despite being told it was sent to me via registered email.
More serious security matters on the server remain unresolved after three weeks of correspondence.
I have spent an enormous number of hours on this. The personal cost — in time, stress, and disruption to active client work — has been significant. Digital Pacific's support model relies on clients accepting vague reassurances. I do not.
I still want this resolved. But the experience to date has not reflected the standard a managed server customer should expect.
UPDATE ON THIS REVIEW
"Good staff, broken support model — security issues buried and unresolved
Following my earlier review, Digital Pacific responded publicly on Trustpilot asking me to email further details to resolve my outstanding issues. I did so. I want to be clear about what those issues were and how they were ultimately resolved — because the resolution did not come from Digital Pacific's support process.
I had been trying to obtain my root password after a server security incident. I was told twice by phone that it would be posted securely in my Client Area portal. It was not there. Their own email stated it had been sent to my registered email address. It had not arrived. After weeks of following their process, I located the root password myself — in my server profile. Digital Pacific did not deliver it to me. I found it.
I had also requested written confirmation that all SSH keys had been removed following the security incident. That confirmation did eventually come — from Varsha, who I want to acknowledge as one of the more capable and thorough members of the team. However, the confirmation was buried inside a general email covering multiple unrelated matters. A security matter of this seriousness deserved a clear, standalone, formally documented response. That is not what I received.
That detail alone illustrates the problem. It is not the individual staff members — it is a support model that does not give security issues the structured handling they require. Complex matters get routed through people who are overworked and under-resourced. Tickets get cleared. Confirmations get buried. And the customer is left to piece it together themselves.
I have been a Digital Pacific customer for many years. That loyalty deserves better than this.
16 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the handling of your managed VPS security concerns, delayed responses, and the root password reset request. We aim to provide high-quality service and understand your concerns about the value you’re receiving, particularly when it comes to security-related matters that require timely and clear communication.
To better understand and address the issues you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at reviews@digitalpacific.com.au? We’d like to investigate this further, review the interactions you've had with our support team, and work towards a resolution.
We appreciate your time and the detailed feedback you have provided. Your concerns are important to us, and we hope to have the opportunity to assist you further and improve your experience.
Regards,
Renan D.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.