Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Se mer
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We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... Se mer
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Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
189 Westwood Road, CT10 2NU, Broadstairs, Storbritannien
- 0333 999 9841
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Informative staff
Informative staff. Mandy was very helpful and explained everything thoroughly.
24 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful and friendly
The staff went that extra mile to make sure my family was happy!!
24 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sale's lady was very good at answering…
Sale's lady was very good at answering all questions we put to her.
24 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello Derek,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very welcoming
Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied
23 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Best service I have had for a long…
Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.
16 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We was served by Mandy and she was so…
We was served by Mandy and she was so nice, polite lovely character to speak to and she went through everything with us in purchasing the right furniture.
23 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Westwood Cross
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful without being pushy
22 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
we were not harassed by staff
we were not harassed by staff, just offered help when required.
Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.
20 augusti 2026
Svar från DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louisa.
Kind Regards,
Jordan
DFS Customer Support
The young lady was very helpful who…
The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca
20 augusti 2026
Svar från DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Francesca.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and very polite
Great service and very polite. Answered all questions and gave multiple options available.
20 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello Adrian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Super service when choosing and ordering our sofa!
We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being at all pushy. She was really friendly, which made the whole experience so easy and enjoyable. The service was quick, informative and professional, and we felt completely comfortable making our decision. I would highly recommend Mandy to anyone visiting DFS — she was brilliant!
18 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly with a real…
Helpful and friendly with a real desire to help. He provided a personalised service , seemed interested and made us feel comfortable
17 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Met 3 different people at different…
Met 3 different people at different times when looking for a sofa. All 3 were brilliant. Very helpful and polite. Bought 2 sofas and 1 chair. Staff were very knowledgeable.
17 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very friendly staff also very…
Very friendly staff also very knowledgeable.
Made very welcome & comfotable in all aspects of the service.
We were seen by Nadia last week & another wonderful lady today. Thank you both for your kindness.
17 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing customer service
We first visited the Westwood cross store on Friday, we were met by the incredible Roger, he was absolutely fantastic, we viewed the great range in the store we prefer to see things in front of us rather then online, the store looked great and once we had picked our sofa and a Swivel cuddle chair. Roger was nothing short of Incredible he answered all our questions and was so informative, we decided to go home and measure up and make sure that it was definitely the sofa we wanted for our home, we then came back today and was able to pick up were we left off a lovely lady offered us a drink whilst we waited, Roger ran through everything with us again and offered us all different options and services, whilst having a good natter, he made us feel at ease, welcomed and really listened to us, unlike other shops we have visited previously, Roger wasn’t pushy at all, he was just fantastic, and has made our experience so fun, thank you Westwood cross store!
16 augusti 2026
Svar från DFS Furniture - Westwood Cross
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
The sales man Roger was very attentive…
The sales man Roger was very attentive and informative about the sofa we chose.
He was also very knowledgable about the company which he seemed very proud to be part of.
The buying of our new loveseat was very easy which was great,he even made me and my husband a cup of tea which was kind of him.
14 augusti 2026
Svar från DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roger.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Westwood Cross
Hello Jessica,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
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