DFS Furniture - Swansea Omdömen 

Absolutely amazing customer service. Helped us have the sofa we wanted from being able to change the way it was set-up . Really cant wait to get it was so comfortable 😌

We found the experience very enjoyable and easy. The staff member Dan was very helpful and was able to answer all our questions without any hesitation.

Staff were very helpful and listened to what I wanted, they explained everything to me

My husband and I found Barbara in the Swansea store very helpful and knowledgable. We eventually purchased a stowen sofa and chair after considering a number of options. Barbara gave us the time and information we needed and we are very pleased with our final purchase.

Customer service excellent we were lucky to have the manager to help us she was very thorough explained everything to us very impressed

Daniel was very welcoming and accommodating. Which made a good expirence.

Nathan was very helpful and knowledgeable, down to earth, friendly. Made our buying experience enjoyable and would recommend your store to friends.

Had great service from sales man Nathan in your swansea store ,very polite and informative..very professional and polite..

Meryl was excellent - extremely helpful friendly knowledgeable and efficient, she explained everything fully and very clearly and always checked we were happy with our understanding. Thank you Meryl. We are delighted with our purchase …excellent quality, choice of materials and colours and competitively priced.

A fabulous experience - Barbara took us through everything - putting us at ease every step of the way . She really is an asset to DFS - very knowledgable and genuinely eager to help . Also the best best quality furniture - which is a bonus !!!

Hannah was not all pushy, polite, very helpful & knowledgeable.

I was very disapointed with the lack of service provided.I was sold a sofa and chair with insurance and a glider at extra cost at the Llansamlet store. I was advised that when the sofa was delivered they would run through the operation of the recliners etc which may take about an hour. The sofa and chair were delivered with the chap saying his next delivery was in 10 minutes. In less that 30 minutes the delivery chap had left. I noticed a gap between the sofa, turns out the delivery chap had not attached it properly. A chap from DFS called a few days later, explained how it is put together and attached the chair, before he left I moved the sofa and the other side hadn't been attached properly either, he then fixed that. A few days ago I got an email from a Delivery firm stating they had tried to deliver something but I was out-at work. It turns out this is the glider for my sofa. I am guessing I will have to attach the glider when they deliver this Friday ?

Staff was very helpful
Very quick and easy process

Quick and easy all the way through the process.Many thanks, a very satisfied customer so far.

We found the sofas we were interested in and asked your employee for further information.
It turned out that Daniel was most helpful and courteous and informative.
He is a credit to your company and we will certainly use DFS in the future.

Fantastic customer service and quality sofas

Nathan was very welcoming,friendly,and professional hi answered all my questions and explained everything clearly.

We had a very positive experience at DFS Swansea today. We were left to have a good look around before Nathan came to see if we needed any help. He was extremely helpful and not pushy in any way. We really appreciated this. Everything about the process was straight forward and we can't wait to receive our corner sofa. Nathan was clear about everything and put us at ease with the whole order process. Thankyou very much!

Visited DFS today, 26th April at the morriston store. Had a good look around the store which was light and airy with a great selection of sofas. The staff were polite and extremely helpful. We settled on a sofa and Nathan helped us with our purchase. He was very knowledgeable and explained every thing clearly. We have used DFS before with another purchase, hence our return. It's good to feel not pressured into a purchase but the staff were always on hand to answer any of our questions.