I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... Se mer
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... Se mer
Företaget har svarat
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
150-151 Westfield Avenue, The Street, E20 1EN, London, Storbritannien
- 0333 999 9798
4,8
Utmärkt
659 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had really good experience in the…
I had really good experience in the Stratford store!! It’s very daunting buying a sofa on your own, but I thought everyone was very helpful! Thank you for helping me!
25 mars 2023
Svar från DFS Furniture - Stratford
Hello Kiz,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Personable staff provided useful…
Personable staff provided useful overview of all the various options
26 mars 2023
Svar från DFS Furniture - Stratford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Simon T
DFS Central Customer Support
Lovely service from Jay Ali
26 mars 2023
Svar från DFS Furniture - Stratford
Good Afternoon Justine,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if any wrong information was provided this is very disappointing to hear.
We have reviewed your order and please be assured we have passed this on to the relevant department who will be in touch as soon as possible to discuss this further.
Kind Regards,
Simon T
DFS Central Customer Support
Fantastic
Fantastic, profesional service from Shawn. Great customer service. We strongly recommend. 5 stars.
18 mars 2023
Svar från DFS Furniture - Stratford
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Success at dfs…Early search on line
Early search on line - a patient & helpful assistant whilst family sorted out differences over colours. Then all extras clarified &
pleased to know old sofa will be taken away…at a price.
The three month search is over…thanks for your help.
18 mars 2023
Svar från DFS Furniture - Stratford
Hi Ian,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Barbara W
DFS Central Customer Support
Excellence customer service.
9 mars 2023
Svar från DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Simon T
DFS Central Customer Support
I have ordered a DFS sofa after I have…
I have ordered a DFS sofa after I have spent 2 hours in the store. The one I wanted couldn’t fit to the space I had so I picked the one that was the most comfortable. And it really felt so comfortable in the store.
When I received my sofa last week I was so disappointed. It was so hard and so so uncomfortable. It’s like completely different sofa. I don’t even know how this can be possible. Also the cushions for the back are very bulky and that makes the sitting area quite narrow. It wasn’t like that in the showroom. And I sit on that sofa for 2 h so can definitely remember.
Another thing, the guys who brought the sofa in were really nice and on time, but when they left I realised that while bringing the sofa in they ruined my wall corner in the corridor (I have a new built flat) so it’s really disappointing. I have contacted DFS customer service let’s see what they are gonna do about it.
8 mars 2023
Omdöme utan inbjudan
Svar från DFS Furniture - Stratford
Good Morning Laura,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS.
We are also very sorry to hear that you find your furniture uncomfortable and any issues with the delivery.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Simon T
DFS Central Customer Support
Great service from mohammed and team…
Great service from mohammed and team can't wait to get sofa's very happy
8 mars 2023
Mo was amazing
7 mars 2023
Fantastic experience.Dfs Stratford…
Fantastic experience.Dfs Stratford westfirld London branch were brilliant and amazing
7 mars 2023
Good customer service
4 mars 2023
So helpful
Just want to thank Alicia at Stratford dfs for being so friendly
And helpful.
And fantastic customer 5 star service
Thank you x
4 mars 2023
I think it was great she really…
I think it was great she really understood us and helped us a lot. Really appreciate the help :)
1 mars 2023
Svar från DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
Excellent service provided by Shaun
Excellent service provided by Shaun!
The store doesn’t have the furniture I want in store but Shaun was very helpful with answering questions and help me choose the furniture.
Very satisfied with the experience.
25 februari 2023
Excellent
I am visit dfs westfield startford today.Mohammed give me excellent service.I am happy about Mohammed service
25 februari 2023
Svar från DFS Furniture - Stratford
Hello Alfred,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.