DFS Furniture - Sidcup Omdömen 

I was greeted by Kay at the Sidcup store with a warm welcome and a friendly smile.
My experience was calm and stress free, largely thanks to Kay who was extremely polite, friendly, patient, knowledgeable, and helpful.
She sat down with us and made us a hot drink and gave me lots of information on the sofa and bed that I chose to purchase. I highly recommend this store. Kay couldn't of done anymore for me. She made me feel very comfortable and wasn't pushy like other stores, she gave me space to look. 10/10

We were looking for new sofas as our one is no longer suitable (purchased from DFS over 20years ago)!

We used the website to get an idea of styles we wanted to try and went to the Sidcup branch last Friday to see the sofas in person as we like to see the quality and dimensions ourselves before ordering. The staff we spoke to were very pleasant and helpful, asking what sofas we were looking for and giving us time to try them ourselves and then coming back to check on us to see how we were getting on and answering any questions we had. Unfortunately, they did not have the sofa we wanted to order in store but they reassured us that the sofa we were looking at was very similar in size and colour.

We came home and ordered through the website after double-checking measurements and to make sure the new sofa would fit through the house. The after sales messages have been very useful and the length of time for delivery is brilliant (they originally wanted to deliver within 7 days but we had to phone Customer Service and rearrange this due to work commitments and they were very understanding, happily changing delivery to Sunday).

Overall, we are extremely satisfied with our experience so far and cannot fault DFS and we are looking forward to the sofa being delivered on Sunday!

I visited the Sidcup store to look at sofas and initially placed an order. However, after leaving the store and reflecting on the discussion. I already had a sofa with them that needed repair, and the sales man discussed that with me. So, I changed my mind and contacted them within around an hour to cancel.
The salesperson I spoke to at the time indicated this shouldn’t be an issue given how quickly I acted, and that it would be passed to a manager.

I luckly had not signed any credit agreement or completed any follow-up paperwork.

Despite this, the following day I missed a call and shortly afterwards received an email confirming the order had been placed. I also received an automated message asking me to arrange delivery, even though I had already requested cancellation.

I raised this formally with RESOLVER online, and made it clear that I had cancelled within a very short timeframe and had not provided any further confirmation. I also said I received a call but I was working after which the order had been placed and put through. The email arrived thereafter. So I added all this information onto the Resolver website.

After some back and forth, the order was eventually cancelled. I was called today, and a message was left for me.

While I appreciate that the cancellation was ultimately honoured, the process felt unnecessarily difficult. Proceeding with the order after a clear and prompt cancellation request – and without confirmation – was disappointing.

TAKEAWAYS FOR DFS:- They could significantly improve the customer experience and their reputation by introducing a short cooling-off period (for example, around 10-14 days) before orders are fully processed.

This would give customers time to reflect, make changes, or cancel if needed, and would make people feel far more comfortable and confident buying from them in the future..

Excellent cuatomer service from Berivan she was very patient and helpful through the whole process made it a pleasent experience.

Once we decided on our sofa’s
Hannah went far beyond to help us
She helped measure up and was very knowledgeable about the sofa’s we wanted
We were offered refreshments and came away satisfied with our purchase
Hannah is an asset to your company

The staff (Joseph) that attended to us was really helpful, patient and welcoming.

Very professional stuff, Joseph help a lot

We had the best experience purchasing our sofas from DFS Sidcup. Kay helped us to analyse all the possible options, colours and styles. She patiently answered our questions and gave us the best advice!! A 10 out of 10 experience!!!

Natalie was very welcoming and knowledgeable about the products

Very helpful lady (Val) who showed me all my options with no pressure. Very pleasant throughout my shopping experience.

I ended up buying a lovely sofa and now roll on the delivery 🚚

Our sales lady was so very helpful, we couldn’t decide on 2 sofas so the lady got coloured cushions & put them on both sofas, then we made our choice. We couldn’t fault this lady at all.

Fantastic customer service your not pounced on straight away great customer service

The lady who served us was great Kay Marquez at Orpington

Very friendly and knowledgeable sales representative - just waiting for delivery

Staff was amazing! He really helped us decide and also addressed all our questions. We loved the design

First purchase at DFS and very pleased with the excellent service I received from Joe, he was really helpful. He was so informative. I gave the measurements of the space I had and the style I was after, he then showed me a number of sofas that suited my requirements.
DFS Sidcup have such a huge selection and lots of different varieties on show.
I have bought from other stores over the last 30 years and none compare to DFS.
Excellent! I highly recommend.
Lovely coffee too 😊

Very knowledgeable and helpful staff more than just a salesperson very caring and kind.

Joe at the Sidcup branch was so helpful, so happy with the sofa we got. Was with my mum who is going to go back and get one because of him.