We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Företaget har svarat
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Se mer
Företaget har svarat
Very knowledgeable staff and extremely helpful and patient. We managed to get the order we wanted with some care advice which was appreciated
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Storbritannien
- 0333 999 9524
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A good day at DFS with Bob
I was helped by Bob from the very beginning! He was very polite when I entered DFS shop, I went to browse on all the furnitures, made the decision then it all went smoothly after that! Great guy, offered me a cappuccino as well, maybe to calm my nerves🤪
All in all, the service was great! I can recall DFS to anyone!
There’s this other lady also who made sure everything regarding my order are in order. Thank you!
15 maj 2026
Svar från DFS Furniture - Rugby
Good morning Anabella,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Rugby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Pearl was lovely and attentive
Pearl was lovely and attentive, not pushy at all and made the experience very lovely.
11 maj 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff.
11 maj 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The layout of the shop is very spacious…
The layout of the shop is very spacious and nice. The staff were very helpful and polite. It was quite easy to do our purchase.
9 maj 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fast & efficient service by Bob.
7 maj 2026
Svar från DFS Furniture - Rugby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent products superb staff
Megan was excellent! She was very patient and explained step by step what features a media sofa has to offer.
We were looking for an ordinary sofa but wanted active lumbar and neck support. I must admit after her demonstration of the media sofa I was hooked. My wife liked the comfort I liked the bells and whistles.
I have 7.2 Dolby Atmos at home but the sofa she sold us will truly make it feel like being in the cinema, with vibration setting available.
I just hope the sofa lives up to all it promises, we took out the extended warranty as there is so much tech and Megan explained all the features of the policy, it was a no brainer.
The prompt response from finance department to process our interest free application was painless and the prompt delivery was the clincher for us.
4 maj 2026
Svar från DFS Furniture - Rugby
Good morning Mr Suther,
We're really grateful you shared this amazing 5* review. We are glad to hear that Megan helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Your sells assistand, Pearl From Elliots Field Shop
Your sells assistand, Pearl, She was so friendly and great to help from the moment I walked in the shop. and she made my purchase very relaxed and easy to shop.
4 maj 2026
Svar från DFS Furniture - Rugby
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Maddie at rugby made the experience so…
Maddie at rugby made the experience so easy and simple. She was amazing!
4 maj 2026
Svar från DFS Furniture - Rugby
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Had amazing customer care
Had amazing customer care, walked in and approached immediately by a lovely lady, who was very keen to help us with everything that we needed, went through anything and everything we needed to know about the sofa we chose, was funny and instantly had a client relationship and was talking about jobs and pets ect was over all a very positive experience for us! Couldn’t recommend enough!
3 maj 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The whole process was really easy
The whole process was really easy, with staff (Ali and Ellie) being extremely helpful but not bothersome. We were left to walk round the store with the staff being on hand to answer any questions if required.
2 maj 2026
Svar från DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Five star service
The service was excellent and the staff had a professional attitude. They provided a good explanation and were very cooperative and welcoming.
2 maj 2026
Svar från DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great team member
We were helped by a knowledgable, informed sales person with spot on amount of sales technique- Jorja
And as such we left feeling happy and excited about our new purchase. Just what you want.
28 april 2026
Svar från DFS Furniture - Rugby
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fabulous experience I had at DFS rugby
Fabulous experience I had at DFS rugby. The sales teams are amazing!
20 april 2026
Svar från DFS Furniture - Rugby
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service….
My husband and I recently purchased a sofa from this company. We could not have been happier with the service we received - everything was handled smoothly, professionally and with genuine care, from start to finish. Special thanks to Ellie (Elspeth), who truly went above and beyond to make sure everything was perfect. She was extremely friendly, attentive and incredibly helpful throughout the process. It’s rare to come across such dedicated customer service, and Ellie is an absolute credit to the company. Would highly recommend…
27 april 2026
Svar från DFS Furniture - Rugby
Good afternoon Elle,
We are really grateful for your kind words and for sharing your experience in our store with Ellie. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Rugby
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.