We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Företaget har svarat
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Se mer
Företaget har svarat
Very knowledgeable staff and extremely helpful and patient. We managed to get the order we wanted with some care advice which was appreciated
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Storbritannien
- 0333 999 9524
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very knowledgeable salesman
Very knowledgeable salesman. Bob could answer all our questions on the leathers as well as more general questions. Drinks were offered and whole ordering process stress free.
9 juli 2026
Svar från DFS Furniture - Rugby
Hello Alan,
Thanks for your lovely feedback, we’re glad to hear Bob met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Bob was great had a great experience
Bob was great had a great experience, he explained every to me
9 juli 2026
Svar från DFS Furniture - Rugby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were left to browse to look at sofas…
We were left to browse to look at sofas on our own and in our own time. We were offered refreshments and given all the information we needed when we had made our decision.
7 juli 2026
Svar från DFS Furniture - Rugby
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful but not pushy
Bob took time to explain the options / fabric / colour selection etc. Took time to understand what we wanted, helpful but not pushy. Samples available to help with selection. Polite and friendly staff explained the ordering and delivery process.
4 juli 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very polite and curtious lady
Very polite and curtious lady
Everything about the sofa I was interested in was explained in detail and easily understood. All questions I asked were answered fully for me.
Thank you.
6 juli 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
You salesman Bob was extremely helpful.
You salesman Bob was extremely helpful.
The other members of staff were also nice and friendly but no one was pushy.
Everything was explained and our needs were understood
3 juli 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were attended to with patience and…
We were attended to with patience and respect.all aspects of the sale were fully explained and we enjoyed our experience with dfs rugby
25 juni 2026
Svar från DFS Furniture - Rugby
Hello Malcolm,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service was very good
The customer service was very good. Listened to what I wanted and got through all the mandatory announcements they had to without any fuss. Didn’t push any extra sales.
2 juli 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Just what we wanted!
Megan was really helpful and allowed my partner and I to find the best option for us in our new home. Very informative and friendly. Definitely would recommend Megan! :)
30 juni 2026
Svar från DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service. Sound Informative advice and guidance at every point to enable us to make the right decision. Highly recommend.
28 juni 2026
Svar från DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Maddie was really helpful she made…
Maddie was really helpful she made buying really easy
28 juni 2026
Svar från DFS Furniture - Rugby
Hello Jamie-Lee,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Georgia was really great help today…
Georgia was really great help today brilliant customer service
27 juni 2026
Svar från DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bob was great!
Bob greated us and was very helpful, showing us several sofas in the style we’d like, as well as a few others! He went through the process and answer all our questions and did us a really good deal.
26 juni 2026
Svar från DFS Furniture - Rugby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bob met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
You Can't Go Wrong With DFS...
This is the 2nd sofa I have purchased from DFS. The website is so easy to use and gives precise measurements so there's no need for errors when selecting the right one.
26 juni 2026
Svar från DFS Furniture - Rugby
Good Morning,
Thank you so much for sharing your 5* review with us, your feedback is much appreciated. We are so happy to hear that you found our website easy to navigate when placing your order.
Kind Regards,
Jordan
DFS Customer Support
The lady who helped us today was polite…
The lady who helped us today was polite not pushing. Gave us some information when we arrived in the shop left us to go and wonder around the shop which was nice not to be followed around the store . She was helpful curious friendly made us a coffee.the transaction for buying was very quickly done very happy with the service received.
20 juni 2026
Svar från DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Maddie was great
Maddie was great, let us get on with looking for our sofa, then when asked was there answering all our questions.
Very informative and helpful & staying on after her shift had finished to complete our purchase.
Lovely lady & super helpful 🥰
13 juni 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Svar från DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff , no hard sell . Pleasurable buying experience
11 juni 2026
Svar från DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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