From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Se mer
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On entering the store we wasn’t ambushed left to look around for a bit. Then we were approached by Damian..( I might have his name wrong as I’m useless) 🤦🏼♀️ young guy with a short hair cut and... Se mer
Företaget har svarat
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Broadstone Way, Unit 1, BH15 3TE, Poole, Storbritannien
- 0333 999 9784
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great staff knowledge and help
Julian was a credit to the company. He took the info we gave him and gave us realistic choices. Helped us through the whole process without being too pushy.
23 maj 2026
Svar från DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Lauren was great
Lauren was great. Calm, cool and collected.
Compared to other sales reps. Ask for Lauren.
23 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lauren our sales advisor was amazing
Lauren our sales advisor was amazing. Knowledgeable, polite and caring.
23 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very good service by the staff
22 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
staff helpful
Great help from the staff in the shop, understanding my need searching other stores for my specifications. Providing time for spacing payment.
13 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service!
21 maj 2026
Svar från DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
A special mention to Lauren from the…
A special mention to Lauren from the Poole store who was a great help to us in choosing a new sofa. Every one of the staff we saw on the day was very pleasant and there were no pushy sales tactics, which made the whole experience a comfortable and positive one. I would certainly recommend the Poole DFS store.
20 maj 2026
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lauren.
Kind Regards,
Jordan
DFS Customer Support
Excellent knowledge
Excellent knowledge
Very helpful staff ,Not at all pushy unlike other shops at same retail park.
20 maj 2026
Svar från DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Purchase of 2 & 3 seater sofa
We were allowed to look around without being pounced on straight away. Once we found what we liked, Francis then came over to us & started talking to us about the product. She was extremely friendly & polite & easy to talk to & gave us plenty of useful information about the product, explaining everything that we needed to know. She looked after us very well with a complimentary coffee & didn’t hurry us at all with our decision. Francis is a friendly pleasant sales lady who gave us plenty of information about the product & promoted the business in a positive manner & we would happily recommend DFS to others.
20 maj 2026
Svar från DFS Furniture - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
great experience loved the first sofa…
great experience loved the first sofa very helpful staff, sofa is of high quality
11 maj 2026
Svar från DFS Furniture - Poole
Good afternoon Radina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Spoke to a guy called danial very nice…
Spoke to a guy called danial very nice went in to buy a mattress talked us through them all and what are needs are very polite not at all pushy explained everything from buy to finance to delivery was interested on a sofa and chair talked us through all the details will be going back for that in near future very happy with todays purchase and purchases in the near future 😀😀😀
19 maj 2026
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Danial met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Dan was very informative, patient, explained all about looking after our new sofa
17 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We entered the store and met by a…
We entered the store and met by a friendly person who asked what our needs were which we explained and we were then left to browse the products we required. Our purchase was hassle free, everything was explained about our purchase and now await our delivery.
16 maj 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Poole
Good morning Chris,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We were looking for a sofa bed
We were looking for a sofa bed after looking online. In store, Jules (Julian) was very friendly, enthusiastic, knowledgeable and helpful. We were able to see and try the sofa bed as a bed. Great service.
16 maj 2026
Svar från DFS Furniture - Poole
Good morning Jo,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very satisfied customers
We were assisted by Damon he was thorough, friendly, professional and knew his stuff which made the whole experience fun and exciting . We chose a sofa and a chair after much deliberation on our end. We are thrilled with our purchase and the whole experience was simply amazing.
16 maj 2026
Svar från DFS Furniture - Poole
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Damon helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Poole
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Assistant very informative and not too…
Assistant very informative and not too pushy. Gave all relevant information as requested.
15 maj 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who served us was amazing and super helpful I will go back just to be served by him
The person who served us was amazing and told us every bit of detail about all the sofa we asked questions on
Great service
14 maj 2026
Svar från DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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