From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Se mer
Företaget har svarat
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Se mer
Företaget har svarat
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Broadstone Way, Unit 1, BH15 3TE, Poole, Storbritannien
- 0333 999 9784
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seamless, fast and no hassle.
On entering the store we wasn’t ambushed left to look around for a bit. Then we were approached by Damian..( I might have his name wrong as I’m useless) 🤦🏼♀️ young guy with a short hair cut and a horse shoe ring.
He was lovely, helpful and not pushy at all. When we decided on a sofa he explained everything and what things cost, meant etc Great salesman 10/10
I really hope I got your name right.
Thank you for a seamless experience.
6 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Stephen was so helpful
Stephen was so helpful. He explained things clearly about the settee and maintainance and made sure it was the right thing for us. Thank you Stephen.
12 augusti 2026
Svar från DFS Furniture - Poole
Hello Lawson,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Dan was a very good sales man and…
Dan was a very good sales man and offered coffee when were in the branch. Sofa is arriving tomorrow so we look forward to it.
4 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
When we told Daniel what we were…
When we told Daniel what we were looking for he showed us what was available and left us to look around.
After we had decided, he explained the options to buy. All in all a pleasant and professional experience.
11 augusti 2026
Svar från DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Got exactly what I was looking for due…
Got exactly what I was looking for due to staff member kayleigh. She made the whole process simple and got me the best deal
9 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very friendly & helpful staff
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa was right for us.
10 augusti 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Daniel.
Kind Regards,
Jordan
DFS Customer Support
The customer service and interaction…
The customer service and interaction was just right. A measured and informed approach that answered all our questions. Time was given to reflect and deliberate on our potential purchase. Julian is a real asset to DFS.
8 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Top man Dan
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile and made the whole experience worth while. Excellent job Dan 👌
9 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent customer service
Im quite forgetful on names but i believe it was Dan that help us (sorry if wrong) Very helpful lots of good advice, and recommendations talk us through all the options, he gave us coffee and time to talk through our choice.
2 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
We went to DFS today to look for a… large sofa
We went to DFS today to look for a large sofa. And the manager named Hannah was very helpful. She said about the extra summer deals that runs until Tuesday only. It's perfect because the one we like to get is on that deals. It'really a great service!
8 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Choosing My New Sofa…
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, ordering and paying was simple and efficient. I’m a very happy customer, looking forward to enjoying my new comfy, customised sofa in about 5/6 weeks.
8 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The gentleman in store was very helpful…
The gentleman in store was very helpful and quick
No wasting time straight to getting order placed
8 augusti 2026
Svar från DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Interact with several staff
Interact with several staff, all were helpful and offered sound advice
7 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
A lot of the stitching is very lose…
A lot of the stitching is very lose some not tied off properly. Seats looking flat after 24 hours.
No fabric care kit delivered.
27 juli 2026
Svar från DFS Furniture - Poole
Good afternoon,
Thank you for sharing your review with us, we are sorry to hear you are unhappy with the quality of your furniture, if you feel there may be a fault with the goods please raise this to us on 0333 9999 777. We can confirm your care kit has since been delivered.
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative
6 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Top marks very friendly and very clear on everything
Very nice team helped understand in every way made me welcome with drinks a present time shopping in store
6 augusti 2026
Svar från DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff (David) was friendly helpful…
The staff (David) was friendly helpful respectful .
6 augusti 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.